we LOOOOVE APEX!
my…read morehusband and I have a home in Maine (we live in LA) and after MANY years of resisting the idea of renting our home out to 'strangers' we finally began to consider the possibility of renting in 2013.
our hesitation was partly due to our proximity, but mostly due to the fact that we LOVE our home (and Maine), and still visit.
our concerns were MANY, but to name a few:
1. how would we find a good tenant, since we are across the country?
2. how would we decide what to charge?
3. how would we take care of any problems for our tenants, should they arise, since we are 3000 miles away?
our questions were plentiful, and we were to (soon) find out that the ANSWERS were to be found through ONE source!
while we were in Maine in May of 2013, by GOOD FORTUNE, my husband happened to see the APEX rental sign on HWY 88, so I called, to inquire about a meeting.
Chris (president/owner) came the NEXT DAY, and was SO nice, informative AND knowledgeable! she explained that APEX would handle all of our concerns
(and MANY we had not even thought about)! she advised us about what we would need to do, to get the property up to speed as a rental (clear out garage, get 2 cable boxes, etc.) a day or two later, we met the "wonder woman" Melissa, (aka property manager) and she took pictures of our home so that they could market it on their site. (she took awesome pics!)
the net result was that within 4 days of my initial call, we were on their APEX website! we flew back to L.A. a few days later, not knowing what to expect...
Melissa worked TIRELESSLY to coordinate addressing a multitude of issues (fixing our garage door openers, new combo locks, a new washer dryer and installation, cable TV set ups, to name a FEW) and within a couple of weeks, they secured us a lovely family for our home! the family only needed it for one month, so just weeks later, APEX had found us ANOTHER family for a few more months!!!
we have FULL faith that Chris and Melissa have found us 2 wonderful families! PLUS, by finding us shorter term tenants, my husband and I will still be able to visit our home! they do EVERYTHING possible to accommodate the owner's wishes, as well as the client's needs.
APEX does all the credit checks, meets with the tenants at check in, 'introduces' them to the house, and (most important for US) they do the final walkthrough before check out, to make sure the house is in good condition....AND the VERY thing best of all, is that APEX takes care of the tenant during their stay to insure a POSITIVE experience for them!
example: we recently had some minor construction work done on the exterior, (by our front and side stairs) and as a result of the disruption to the ground,
we had a slight insect problem INSIDE the house (ants, tiny spiders) and the tenant called Melissa. she called a company, to come out and use NON TOXIC spray inside, plus spray the exterior perimeter! when she emailed me to confirm that i was okay with it, i expressed my concern about toxins in the house...she let me know that she had already requested the non toxic product!
because APEX has relationships with so many companies who can handle SO many issues.....Melissa just HANDLED the entire situation! that is only ONE, of many many situations, BIG and SMALL that Melissa has taken care of at our home! she's just AMAZING!!!
the fact that BOTH Melissa and Chris are a JOY to work with is an extra added bonus. :)
so the ANSWERS to my questions stated above are: APEX - APEX - APEX!!!!!
we are SO grateful to Chris and Melissa for EVERYTHING they have done and continue to do, and look forward to a LOOOOONG relationship with APEX.
they have TRULY been a gift!
we HIGHLY recommend APEX for all of your rental needs, whether a homeowner, or a potential tenant/client.
they genuinely CARE, have the knowledge and the expertise, are a SUCH a pleasure to work with! THANK YOU, Chris and Melissa!