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    11 months ago

    Was constantly dropping and buffering how ever the local employees are great to work with

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    Optimum

    Optimum

    (158 reviews)

    Service has been out for eight days and counting. Not one person in this whole company that can fix…read moreit. Technician was here yesterday and now waiting another week for another technician that cannot repair from my home. It is their equipment on their poles, not my house. So why am I waiting another week? This company has no one that cares about current customers. Busy doing new installs and not a technician available for repairs to their own equipment. This company has terrible customer service. If I wasn't getting such a low price, I would be with a different provider. SAVE SOME HEADACHES AND CHOOSE ANYONE ELSE.

    let me start by saying, do not open an account with Optimum in Bullhead City, AZ due to several…read morelack of. Worst in business I have ever experienced. No internet for several days, give very little connection and charge over $60.00 a month for a system unable to function within 30 days. Upon disconnect, which by the way went with no errors until 3 days before disconnect, (by the way the bill was paid in advance) I woke and they decided to disconnet without my knowledge. So I called to get the service back up which took 3 hours. I was charged a reconnection fee due to my billing cycle, which was not explained at all during the request for disconnection. 2 hours after the service was up disconnect again, agent said I owed $5.00, I paid before the reconnection. Prior to there, was no balance due, after the reconnect I had to pay $10.00, (according to a different agent balance due). I was transfered to different departments just to reconnect to disconnect. The original disconnect was on September 9th, the reconnect date was September 8th and the final disconnect date, same, September 8th. 2 days later I notice the internet was not disconnect, I called had to pay an addition $65.00 because of a new billing cycle. Yes I was angry, I paid to shut it all down and advised them never call me, email, text nor my company Blue Vision ever. A female agent called me and wanted to know what happened....I expressed since the call was recorded go back and listen.....she finally got the message and disconnected the service since I was told will be shut off October 10, 2025...The service was disconnected on September 11, 2025. Liz M.

    Frontier Internet - telecommunications - Updated May 2026

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