Want a cheap flight without any bells or whistles Frontier is the way to go as long as you don't want to pick your seat or take a suitcase with you. Everything costs extra. Seats are not cushioned enough, no pillows or blankets offered. Will I fly them again yes for the price but not for the comfort. read more

Limited options for travel from Jacksonville to Philly, so figured we'd give Frontier Airlines a shot for the first time. Flight scheduled last month for early this afternoon. Cancellation notice mid-morning today. Scrambled to find alternatives that get us the Philly on time, only one that works is Southwest out of Orlando. Certainly not a legacy airline choice, but still costs double--$750 more--thanks to the last minute booking. Thanks Frontier--first chance, last chance. Head for bankruptcy, do not pass go. read more

We all know Frontier is terrible quality at an affordable price. But flying Frontier out of Philly "PHL". 1 hundred percent do not recommend

We're running five hours late, and they aren't really saying anything. We're hungry; we were supposed to leave six hours ago, and now there's no word at all. Never buy tickets from Frontier--they are completely irresponsible and couldn't care less about people. read more

Frontier Airlines - Airlines Near Me - Philadelphia, Pennsylvania

Flew from FLL to Philadelphia on Frontier. Came early about 1 hour 40 minutes, was around 7:40pm Thursday and no line at gate. Staff were helpful. We board timely. During flight could not sleep cause about 5 grown ups constantly kept laughing out loud and not respecting others peace. We landed early and staff was courteous. Overall pleasant read more

Unfair Client treatment. Well, I booked a ticket from Sacramento to Philadelphia. The trip was from Sacramento to Philadelphia with a layover in Las Vegas for 4 hours. My final destination was Philly and when I booked the ticket it included the layover in las Vegas. So I took the first leg of the flight and I was waiting in Las Vegas for 4 hours to take the other flight to Philadelphia. This flight was suppose to depart at 10:00 p.m and the plane arrived....but the flight was cancelled by Frontier... It was 10:00 p.m and as a result, I had to spend money in a hotel for that night and get a ticket the next day to Sacramento since at 10:00 p.m there was not any flight to go back to Sacramento the same night neither I could find another flight in another airline. Botton line: I paid for a hotel $160 for that night and another ticket back to Sacramento $300 and then another flight to Philadelphia for $400. Now, they refunded me just for the second leg of the trip. My trip was $250.58 and I just got refunded for $147.13. The second leg of the trip. My final destination was Philadelphia not Las Vegas... so I think it was unfair that only one portion of the trip was refunded.... it is what it is and as usual the client has no right, the client is second...not important... Thanks, read more

I recently went to Florida for a long weekend and found myself flying Frontier for the first time. Before booking, I'd only heard that the airline is inexpensive, but a la carte, meaning the seats didn't have a lot of comfort and add ons could be pretty expensive. That being said, you get what you pay for. Since it would be a short trip, a small carry on was all I needed, and so I got a very inexpensive flight without any checked bags. Long story short, they sent me an email a couple of days before my flight thing that I could check my bag at no extra charge. Great! On the day of my trip, of course, there were some things that I wanted to take with me onto the plane, like a book I've been reading, my headphones, etc. I packed a light fanny pack to bring with me on the plane. The woman at the baggage drop off told me that I'd have to put it in my checked luggage because I wasn't allowed a carry on. Whatever! I threw the fanny pack in my luggage and walked onto the plane literally with nothing. The problem is, so many other people had multiple items on them. Apparently, the woman who told me to put my little bag into my big bag was wrong. I was allowed to bring one personal item, like the small bag that I had. Other than that little annoyance, the flight was seamless. Yes, the seats did not recline, and there was little legroom, but it was a short flight. I chose not to make any purchases... drinks and snacks are extra and pretty expensive! Now that I know how the airline works, I would definitely fly them again. The deal was good and the rest of the trip was decent. O read more

If I could give these acumbags zero stars, I would. My sister recently took a flight from Philadelphia to Florida with her family and her son had to use the restroom. And she stood up to help him after the plane landed and forgot to go back and get her purse. The scummy employees stole the cash out of her purse and refused to return it. She has aphasia due to a massive brain bleed she suffered 10 years ago. Not that Frontier should do this to anybody, but with somebody that has this kind of disability it's 10 times more disgusting of them. Frontier hires nothing but trash and they are literally scum of the earth. Avoid this airline at all cost. They're literally low life thieves. read more

The front staff treated my mother law with prejudice and bigotry!!!!! They acted like she was a piece of crap because she has an accent and is Haitian. Here's what happened. Mt husbands parents had their seats that they payed for and reserved with frontier apart from each other with no explanation. They were upset and expressed confusion. The staff was rude, flippant, and asked her if she spoke English!! She asked a clarifying questions when they were in an emergency row - they just haven't sat in the exit row and wanted clarification. The staff asked her if she spoke English and they told her they were going to put her on the no fly lis read more

Honestly i don't know if id ever fly with frontier out of lax again. they lost my luggage and it took so long to find it, because my bag was a carry out and they made us check it. I asked for a receipt and they told me they would get me one. Once I got off of my flight I realized that my bag didn't come down onto the belt. luckily there were two amazing agents that helped me find my bag in the baggage claim area. They did more than they needed to and i was able to find my bag. The two agents are Zeetee and Sharday. I hope they get a raise soon because the due diligence these two women took to make sure I got my bag back as soon as possible so that i could enjoy my trip was extraordinary. These two made me want to fly with frontier again! Thank you so much ladies, i wish you all the best in your endeavors! read more

I've been flying frontier (mostly out Trenton, NJ) when they first came into the area. I love their boarding from the front and back of the plane. This process is very quick. I don't mind taking Frontie4 for a 2 hr trip; anything more would be a little uncomfortable. If you are paying like you weigh and pack for a personal, it's worth the price. If you need to take luggage and / or carry on, I suggest doing price comparison to see if it's worth it. read more

Frontier Airlines - Seat tray - Airlines Near Me - Philadelphia, Pennsylvania

Frontier is amazing if you use the Wild Pass $600 a year and if you got the promotional last month it was $300 for almost 2 years. If you get direct flights it's even more amazing. And if you carry light and prefer to have just a personal bag and not pay extra for more stuff, you will be getting the best deals... like a flight one way from NYC to Philly can be $16 total. But it's last minute flights domestic and 10 days in advance for international. Outside of the deals most of the staff are not friendly, definitely not nice, and they seem to have a work family of mean and rude and entitled staff. Sorry but that's been my experience across years of flights in many major cities. Even Spirit airlines has better and somewhat kinder staff and service and they are a great deal also but not as great as the Wild Pass. So I would say Frontier has the worst customer service service of all airlines I ever flew. For these rates I am not expecting high class treatment. I am asking for just decency and humanity. And unfortunately there is almost none. They rarely say hello when you get on the plane and they def rarely say goodbye as you get off. And if they don't update the app with late flights that end up being not late and you are still seeing that the flight is delayed so you think you have time and then you suddenly don't bc they don't tell you and they don't update the app. Don't trust the app. Sit at the gate the whole time. And even after stuff like that they are cruel and won't rebook you on a different flight and force you to buy a new flight last minute. True story in August 2025. None of the staff even tried to help except one staff who saw that I had a connecting flight that I missed due to the app non update he booked me on another flight for free after I was calling frontier trying to get booked and then had to almost book a flight for another $300. He was the only staff who actually looked at my situation and even his nasty female manager yelled at me saying it was my fault and I shouldn't be allowed to be rebooked but he did it anyway very fast while being yelled at also. I was so thankful. But all the other staff never looked at my ID or my flight numbers. Not one except this young guy. Thank you. He was the only human of 10 staff that night. So frontier needs to stop hiring family and friends who are all mean and entitled and think they need to use their power in mean ways. Please. read more

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They don't even deserve a star. We paid $700 for a round-trip tickets, which included checked bags. We were told by the baggage check-in agent at both airports so that we did not have any check bags. The agent in Tampa on the way up who is a young black gentleman was absolutely delightful. He corrected the situation quickly and efficiently. Philadelphia however... We dealt with a very homophobic agent at check-in, I would name him, but he would either provide his name nor wear a name tag. I asked him for a supervisor and a woman who also didn't have a name tag on identified herself as Ashea. She defended her , did nothing to mitigate the situation, actually escalated the situation, and then not only refused to check our bags, she also not to let us check our bags. After an hour on the phone with Sam, who was also a delight, we were finally able to print out baggage claim tickets after showing out another $475. So when they tell you that it's a deal, they mean it's a steal...them from you. Spirit is looking really good. hopefully, I can submit this with no stars, but if I do actually have to check one of them, I'm taking it back here read more

Frontier Airlines - Unfortunately, I don't recall if this is the gentleman who waited on us, and I don't believe it is. But I was so distracted by Ashea - Airlines Near Me - Philadelphia, Pennsylvania

"Absolutely Heartless Customer Service -- Frontier Failed Us When It Mattered Most" I've flown with Frontier Airlines several times before, but after this experience, never again. My wife, our small dog, and I arrived at the Phoenix airport at 3 AM for our 6 AM flight to Atlanta. We boarded the plane, started taxiing... and then were told the flight was being canceled due to a "mechanical issue." We were forced to deplane after already sitting on the runway. I understand that things happen, but this wasn't handled with an ounce of compassion or accountability. I spent over $100 in Uber rides going back and forth, lost valuable time, and endured the emotional stress of trying to reach my father in the hospital with stage 4 cancer -- time that I will never get back. When I contacted Frontier, I was polite, patient, and understanding. I simply asked for reasonable consideration beyond a generic $50 voucher -- something that even begins to reflect the hardship and extra costs caused by a cancellation that was entirely within Frontier's control. Instead, I was met with scripted, robotic responses that completely ignored what I said. After multiple requests to speak with a supervisor, I was told "policy doesn't allow" anything more. No human empathy, no flexibility, no genuine effort to make things right. To make matters worse, we already had flights booked with American Airlines two weeks later -- and after this ordeal, we went with American instead because they value their customers' time and dignity. The contrast in how they treat people is night and day. Frontier may advertise low fares, but you pay for it later -- in stress, lost time, and the total lack of care when something goes wrong. If you value your sanity, your schedule, or your family -- spend a few extra dollars and fly literally anyone else. read more

Super bad experience for boarding! The service and staff for boarding are rude and nonprofessional. No cares for kids and intentionally biased regulations! The company should well educate and improve the service. read more

Frontier Airline Worst airline in the world. Flying from S.F. We were supposed to leave at 6pm arriving to az like 9ish. currently I'm still in s.f. And it's 10:18pm and we still haven't taken off. Who ever owns this company needs to shut down this airline. read more

To alleviate any pre-flight headaches, I attempted to download the Frontier Airlines mobile application but was unsuccessful due to my mobile device not being compatible with the application. However, I did have success visiting flyfrontier.com where I was able to check-in for my flight early and snapshot my boarding pass in the process. Both provided me with leeway prior to my arrival at Philadelphia International Airport - PHL. As someone who had just a carry-on bag with me, it allowed me to check-in ahead of time and head straight to TSA rather than to see a Frontier Airlines agent. As for my airport experience, TSA was expectedly crowded, but the line moved at an acceptable pace. The only things I removed were my shoes, belt, hoodie, necklace, laptop computer out of my backpack, and my obsidian bracelet placing each item inside of the pocket of my hoodie or in the bin itself. There were no issues whatsoever when going through the body scanning machine because I had removed everything I forementioned. However, lucky for me, I was subjected to being screened due to my container of 6AM Marathon pre-workout formula inside of one of my bags which I was sort of skeptical about. It was either that, or my two tubes of hair oil which I had buried inside of my backpack. Thankfully, it was just the formula because I just did not have the desire to see my belongings being searched that I packed so thoroughly inside of my backpack. Eek! Scattered panties, socks, running shorts and t-shirts oh my! So, if you are going through TSA with a workout formula, keep in mind that your bag may be pulled aside and searched. The Frontier Airlines boarding gate was easy to locate within terminal E; a decent appearance yet with flaws such as seats that were torn, and a carpet that was stained and torn as well. As for charging outlets, there were none located in the gate I flew out of, but I was able to charge my phone at a different gate that had outlets underneath the seats. Some advice, look for the outlets underneath the seats with the blue light lit up. Yes, those are your workable outlets which we are all looking for to charge or keep our devices charged. Now, the boarding process with Frontier felt unorganized because everyone kind of just flocked towards the check-in area to board. It felt like there were no boarding groups whatsoever! Here I was feeling on cloud 9 boarding in zone 1, but boarding with Frontier, it did not feel like such. It was like everyone flying with Frontier was part of zone 1 because many passengers flooded the area resulting in a cluster, but we all got onboard with no issues thankfully! While onboard the flight, I relaxed since the flight was short from Philadelphia, Pennsylvania to Chicago, Illinois. There was a delay that pushed the departure time back from Philadelphia, but nothing worrisome. I felt the need to wear a mask most of the flight because there was a gentleman across from me coughing and not covering his mouth. That alone gave me icky vibes, but I was thankful to not be in the seat in front of him because I would have been in his circle of germs. As for the airplane interior, the seat was spacious enough to where I could adjust myself while seated, but with it being an aisle seat rest assured my arm was bumped a few times as passengers headed from the restroom back to their seat. There was an acceptable amount of foot space to where my military-style backpack could fit underneath the seat in front of me. I must say that the interior of the plane made me feel like it was an older model because of what features it had and what it did not have. The trays were small and there were no USB and charging outlets within the seat. So, I just did not use my phone while on onboard because the last thing I wanted was to have a dead cell phone prior to arriving at my destination. In closing, I am open to choosing Frontier Airlines again after this experience, but if I had other options I likely would not, even if one of those options were Spirit Airlines. Safe travels, and blessings to all that read this review. Flight confirmations: NA | Airline boarding gate: 3 1/2 | Onboard flight: 4 | Airplane interior: 3 1/2 ~ Be Kind. ALWAYS. ~ Thomas G read more

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The worst. Out of Philadelphia to Atlanta. First a delay, then a mechanical issue the we finally board 2 hours later then road around the taxi ways for almost an hour. Pilot kept saying we were next to take off only to end up back at the gate. Sorry folks flights cancelled. What!!! I'm by myself and don't live in Philadelphia. What can I do? We stood in line to get a refund or rebooked. I stayed up all night in the airport. I was alone and felt unsafe. Then had to walk from Terminal E to Terminal A at 4:00a a long walk to catch a connecting flight thru Detroit at 6 a to Atlanta. The flight was delayed 45 minutes another mechanical. The planes were clean but very tight seating. I measured the arm rest it was 1 inch wide. A sliver and painful to use. The seats don't recline. My back was killing me. I did make the connecting flight. The flight attendants were unprofessional and looked unkept. One male was so over weight I thought he'd never get out an over wing exit. Gate agents omg. They wouldn't use the PA they'd just scream at us like wash women. Untrained obviously in customer service. I was emailed a $100 voucher. They can keep it not coming back. A nightmare and if all your planes are having mechanical issues that's a huge safety risk. I wouldn't trust it. read more

First of all, they do not give you two assigned seats together then once you get on board and the flight is not full and you asked to move they tell you there's an up charge second of all they say if you apply for a credit card you get two free check bags although I paid $100 each way for my bag. The seats are small. The airline steward is do absolutely nothing to help you but try to sell you food. It is a very uncomfortable flight unfriendly and unprofessional staff. I will never use this airline again. They're lucky I gave them one star You get what you pay for people so don't do it. Pay the extra money and fly right read more

Absolutely horrible customer service! Firstly, they didn't seat my daughter and I together ( even though we bought the tickets together) because she's a adult so I pay extra to get closer to her and the transaction is pending in my account but no changes to my boarding pass. I go up to the desk to inquire and they see nothing on their end I show her the pending status and she says it should be credited back and gave my a QR code if it's not returned. Of course it wasn't so I call, and she tells me on her end my daughter's seat was changed not mine. Why would I change her seat when I'm trying to get closer to her not to mention we both sat in our original seat. I asked to speak to a supervisor but was denied that. All this over $19 I will never fly frontier again and I will tell anyone who will listen. read more

I have never experienced worse customer service in my life. Extremely rude, left mid conversation to answer a personal call without saying hold on or anything of the sort. I was there for two hours trying to check my bag for them to say my tickets weren't valid due to fraud alert. I offered to switch my card and they said the tickets were no longer available. A different lady told me she was able to see my tickets and they were okay, however she didn't tell me till 7:33 and then said they closed the gate at 7:30 so did not let my family fly out on christmas eve after trying to figure out for for two hours. Then she said "i don't know how many times I have to tell you you aren't flying". Never will I be flying frontier again after paying 1,000 for tickets just to not go and get screamed at in my face. utterly disrespectful. negative stars if I could read more

There is NO ONE at the ticketing counter to check in bags. When they do show up they wont wait on you. The truly dont care at all about their passengers read more

Frontier Airlines - Nobody here for hours. People leaving and going to turn on bags at the gate - Airlines Near Me - Philadelphia, Pennsylvania

This airline is a scam. They charge you a cheap seat just to get you on everything else. They charge $25 just to speak to someone at the counter. They charged me $400 for 2 overweight bags. That means $800 round trip . Could have flown on American first class for that. Seats are tight, small uncomfortable. Plane is filthy with filthy bathrooms included. Never again! Save yourself the agony. read more

The team waited until it was time for the flight to board to request to see passports from passengers that did not check in downstairs due to checking in online. Very unorganized! We did not know which line was for boarding and which was for passport checking. The staff were not the friendliest. read more

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Wish I could give zero stars. Here's the scoop: I'd like to unequivocally state that I will avoid flying Frontier Airlines at all costs. Here's why: 3.5 hour delay for flight. After two hours, they let everyone deplane if they want, but then have them get back on a minute later. Passengers have to throw away their drinks they just bought in the terminal to get back on. Then the plane sits for another hour. "Deferred" maintenance so our flight can leave. What did they defer after having us sit there for 3.5 hours? Flight crew mixes itself cocktails and has a little party up front. They even clink glasses and do a toast. Passengers do not get to partake. Flight attendants drinking on the job is a first for me. But all that is trivial. Here is my big issue. I sat in the front row. When we finally arrive, in my rush to get off, I leave my iPad Pro on the plane. Realize it as soon as I am out of the gate in the terminal. I turn around. I am told they have to wait for the plan to be totally empty and then they will go get it. The gate agent who went to retrieve it said she could not find it. Again, I was in the first row. Now it is lost. I filed a claim with lost & found and nothing came of it. Also, no Wi-Fi but that's a known cost-cutting maneuver. In "spirit" I give Frontier Airlines zero stars. Horrible. read more

Is this really an airline or is it just a slot machine where you put in money and then they could give less of a crap if you actually get the service you paid for. It's 5am in Philadelphia my daughter is flying from phila to lax and is now abandoned. There is no one to help you there, they tell you you must check in online but if you don't get your ticket an hour before the flight your screwed even though the online system works like garbage. No help to rebook and no credit just lost money. I was forced to buy ny daughter a $750 ticket on American to get her home. FUCK YOU FRONTIER,FROM THE FEO DOWN TO THE PERSON WHO CHECKS YOU IN. I'll be searching for the class action suit. read more

PHL to RDU Flight 2071 My flight was delayed about 2 1/2 hours. Communication about the delay was terrible. The plane was at the airport @ 12:30 pm. We were told about the maintenance issue at around 4 pm. There was a 3 1/2 hour window to address the maintenance issue. Instead we sat in the plane until well after our scheduled departure! Flight staff was great! read more

Frontier Airlines - Flight information for PHL to RDU Flight #2071 @ 10/15/24 - Airlines Near Me - Philadelphia, Pennsylvania

Frontier is one of the worst airlines I've ever been in. Delays for 11hrs when I want a direct flight, they said they understand but really fucking don't only want you to spend more money. -5 stars read more

If only I could give zero stars, the employees could care less. We got I flu out yesterday early morning to Orlando. Our flight was delayed so we missed our connecting flight ok. Then then the best they could do was get us out this morning, we already missed an entire day and we had to come back on Friday. 24hours, 3 delayed/canceled flights later we are now stuck in Philadelphia who's staff for the airline is even worse. Surprise Surprise, we're 2 families traveling together with cranky kids, half of our getaway time gone & the best they can do is a flight tomorrow. my mother in has been calling the travel agent every couple hours because everything is ruined and no one that actually works for FRONTIER AIRLINES wants to help. The said they can give us a full refund for the flight and be stranded where our next connecting flight was canceled and pay double what we paid or we can finish the flight arriving into our destination 2 days late with no reimbursement for the Disneyworld reservations, addition hotel we paid for tonight so we don't spend another night sleeping at the airport. We're Literally closer to home that we are to magic kingdom and they would even agree to fly our in-laws already called the Better Business Bureau and just want to go back home because at this point they see no point flying to Florida at 5am and potentially missing our return flight with a different airline. THATS RIGHT! THIS WAS A 2 NIGHT 3 DAY GETAWAY FOR OUR NIECES LATE BDAY. NOW WE'RE GOING TO ONLY BE IN ORLANDO FOR LESS THAN 2 HOURS, IF FRONTIER DOESNT GET US IN LATE AGAIN read more

Title: Terrible Experience with Frontier -- Baggage Mishandling, Gate Chaos, No Empathy Review: I recently flew with Frontier and had one of the worst airline experiences I've ever encountered. Baggage Disaster: We purchased luggage that was exactly within Frontier's stated size limits of yet still got charged at the gate. Then they proceeded to roll our brand-new checked bag across the tarmac like a bowling ball--when we retrieved it, it was nearly trashed. Gate Changes & Missed Flight: After arriving at the airport three hours early, our flight was delayed once, then twice--and on top of that, they changed our gate multiple times. Eventually, we walked up to what we thought was our current gate, only to be turned away. Absolutely no one informed us about any further switches. This left multiple travelers stranded and scrambling, even though the airline clearly had our contact info and a notification system . Customers should not have to chase information like this--and it directly resulted in missed flights. Dismal Customer Service: When we reached out to Frontier about all of this, the response was indifferent at best. The agent literally shrugged--no apology. No empathy. No accountability. Just "too bad, so sad." It felt like they went out of their way to use as few words as possible to say absolutely nothing. What Frontier needs to fix: Honor their own luggage specifications--refund wrongful charges, and stop mistreating bags. Communicate gate changes clearly & promptly--multiple announcements, signage, and texts aren't optional. Train staff to handle disputes with empathy--not apathy. This wasn't a small glitch--it was multiple failures across the board. Frontier's ultra-low fares aren't low-cost if customers end up footing hidden fees, broken bags, missed flights, and emotional distress. Until they overhaul their policies and training, I'll be telling everyone: avoid Frontier like the plague. read more

Purchased a flight 2 months ago to fly from PHL to LAS. Less than 24 hours to departure, they delay the flight, citing a need to wait for another flight to get in. The flight has now been pushed back 3 more times. Approximately 3 hrs delayed, for no real reason. Arrived at airport to a massive line at the checkin counter. Took more than an hour to get through the line. Frontier was wayyy understaffed. Now still waiting at the gate. No announcements about when or how to board. The staff won't make eye contact or acknowledge your presence. This is by far to worst run airline I've ever experienced. Never again. read more

Left for Vacation on 6/23 on flight 22 to Puna Cana.. Get there an there is no luggage for the fight.. Had to go out an buy a few toiletries an here it is Wednesday and still no luggage.. I call the airline an its only a automated system that tells you it will send a link for u to chat with someone.. No live person available.. They gonna tell me they are not responsible for my stuff.. how are they not i left it with them an it was their responsibility to make sure it got on the belt on on to the plane.. This is the worst experience ever.. no one has called or anything read more

Absolutely Heartless Customer Service -- Frontier Failed Us When It Mattered Most. If only I could give zero stars, the employees could care less. There is miss communication between frontier employees (in person and on the phone) and they do not empathize or listen to whatever you have to say!!! read more

So, I'm honest - to a fault, actually - that quality has gotten me both kudos and "in trouble" in my life . . . PRE flight was HORRIFIC - (see my first review) yes, COVID-related initially, but the two changes afterward - NOT. At any rate, our actually flying experience was fine. No bells and whistles at ALL (we didn't even get a free snack!) but no issues either. Professional, pleasant staff, and clean (from what we noticed). Neither of us used the powder room. There was some turbulence, but that's obviously not Frontier's fault. I like the animals (I'm easy to please!) on the planes themselves. We had Polly Prairie dog and Shelly the sea turtle. Too cute! read more

Frontier Airlines - SC here we come! - Airlines Near Me - Philadelphia, Pennsylvania

I wish I can give negative stars because I so despise these airlines. The baggage drop off was way too slow, the staff at the airport are rude. On top of everything, they lost my bags and the only way to reach them is through mail and haven't heard from them. Would never take these airlines again and wouldn't recommend them. read more

After rescheduling my flight to arrive sooner and be at my dying father's bedside before his passing, I requested a refund for the original ticket several days before its scheduled departure. I explained that the funds were desperately needed to help cover memorial costs, but I was told that only a credit would be offered--unless I was the one who had died. read more

go wild subscription is a fraud!!! you can never be able to used on your own needs. no matter what date you choose is always sold out. if they happend to have something your 2hour flight becomes 12 to 17 hours , and only 2am, 3am flights. no matter you destination is the same problem. now the have the excuse that members are booking return flight, making the opportunity for me to book a flight less possible. me and 6 of family members purchase the go wild pass and neighter of me or them had be able to use it. read more

This is the worst airline I have ever flown with. A lot of the employees have an attitude for no reason. They have headphones in when they should be working with passengers. Definitely do not fly with them if you need any type of mobility assistance! read more

If I could give zero stars, I would. Frontier is a terrible company, and they are scamming customers. Frontier bumped me off my flight because they oversold the flight. I had paid extra money to reserve a seat ahead of time, and when I arrived at the airport, I was told by the gate agent that my seat had been given away (despite the fact that I had a seat assignment). I was put on a flight to my destination that departed 7 hours after my original flight, from a different airport (Newark, whereas my original flight was out of Philadelphia). Not only did Frontier not reimburse me for my travel expenses to change airports, but they did not give me the voucher that I am entitled to under Department of Tranpsortation rules. The DOT website states that customers are entitled to a voucher equal to 400% the value of their original fare if an airline involuntarily bumps them and then gets them to their destination more than 2 hours after their original arrival time (for domestic flights). I was given a voucher that was equal to less than 200% the original fare. When I called the Frontier call center to get this situation resolved, I was unable to get through with my confirmation number because their computer cannot accurately parse spoken letters and numbers. When I finally got through after about 10 tries, I was put on hold repeatedly and finally told that a supervisor would have to call me back. The supervisor has not called me back to resolve the problem. Frontier is out of compliance with the federal regulations explained here: https://www.transportation.gov/airconsumer/fly-rights. Those regulations state: * If the airline arranges substitute transportation that is scheduled to arrive at your destination between one and two hours after your original arrival time (between one and four hours on international flights), the airline must pay you, at a minimum, an amount equal to 200% of your one-way fare to your final destination that day, or $775, whichever amount is lower. * If the substitute transportation is scheduled to get you to your destination more than two hours later (four hours internationally), or if the airline does not make any substitute travel arrangements for you, the minimum compensation doubles (400% of your one-way fare, or $1,550, whichever amount is lower). This is unacceptable and, indeed, illegal behavior, but of course it is very difficult to contact Frontier to correct the situation. read more

We had a flight out of Trenton that was canceled at the last minute and we had to high tail it down to Philly to get an alternate flight. The new one was supposed to leave at 330pm. We arrived at the terminal close to 2pm and we were shocked to see a line that was at least 100 people long and only 2 agents processing them. We had an hour and a half to go before takeoff and judging by the look of the things, we were concerned we wouldn't make it. Unfortunately, there were no employees around to ask questions of. I walked the perimeter a few times and only found the 2 check in agents. I walked over and told them I had a flight scheduled to leave soon and I asked them what I should do. They begrudgingly told me to use the check in kiosk and the bag tag kiosk. Naturally, the kiosks they had were all out of order. I then looked around kind of dejected with the madness that is Frontier Airlines. There was no order to the situation all. It was pure chaos. Most airlines will have their agents make it a point to call out upcoming destinations so people that are stuck on line don't miss their flight. With Frontier, it was entirely clear that they couldn't care less if we missed our flight. There was no announcement, no empathy, no concern, no nothing. Just chaos. After waiting about 15 minutes on line, one of the other passengers suggested talking to a manager and that's exactly what I did. The manager was yet another Frontier grump who could barely be bothered to listen. I explained our situation, the cancelation at Trenton, the mad dash to Philly and our concerns about missing the flight. The entire time I was talking she rolled her eyes and made disapproving faces, all the while chatting and giggling with the other workers. It looked and felt like an airline run by an impudent 9 year old. Once we got checked in, we made our way to the gate, another site of chaos. The flight was delayed. Nobody knew what was going on. There was no staff on site. We waited and waited and the time on the board kept getting later and later. Finally they showed and told us it would be 20 minutes until boarding. However, this was overly optimistic and for a variety of unknown reasons we didn't get on board until 530pm and we didn't get into the air until just shy of 6pm. We got there fine, but what an experience, to say the least. I will really have to think twice about flying Frontier in the future. Yes the price is pretty cheap, but the hassle and uncertainty you encounter at the airport makes it simply not worth it. read more