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    Frontier Airlines

    1.6 (78 reviews)

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    Staff was very professional, friendly, prompt, accommodating and most importantly they didn't with genuine smiles on their faces! Trip from LGA to CLT entire process from boarding to departing to landing was extremely smooth and fast. We took off early and landed earlier as well. Ride was very smooth! I will def be flying again with Frontier Airlines - thank you all members flight 3133 for the experience!!!

    Bad business practices
    Tiawana G.

    Frontier Airlines seemed to be a great fit I arrived at the airport 7:50am we were to be there at 8:20. There were about 60 people inline. However you only had two front desk agents checking in and weighing the bags.  There was agent that approached the desk- cut the line with two passenger. The agent advised the couple the gate was closed. She then looked at me and said were you ahead of them.  I said yes.  She checked my drivers license and casually said you have to take the next flight which is Thursday but you want get to Missoula, Montana until Friday.  I let her know my camp make a dream retreat is Thursday not Friday. She said that's all she can do . I called my ride and left. I requested a refund through chat. They said no . Also said I was a no show. This isn't true.  Because the company I work for is in affiliate with a lot of organizations I want mediate the situation

    Small tray table
    Michelle B.

    Frontier is an a-la-carte airline. You purchase a ticket but you can't use it until you purchase a seat. More importantly, direct customer service also comes at a cost ($10). Otherwise, you are on your own. Although chat is available on the website, you will chat with a bot. The bot told me that I was sent an email regarding my flight cancellation and that I needed to proceed using the included link. It would resend the email if needed, but no assistance was available beyond that. My issue was paying for round trip seating at my initial reservation and paying for round trip seating upon rescheduling my return flight. I sent an email and am awaiting resolution. The seats (see photo) are not well cushioned and your tush will likely remind you of sitting on the plane. However, if your flight is less than three hours, you might be okay. Note the tray table is big enough for your phone only (see photo). On top of that, the seats do not recline. Reservations indicatemore leg room is available in some seats but I didn't bite. The seats behind the Exit rows are about the same as any other seat on the plane. Remember, there are NO freebies. Your carry-on has size limitations and you will pay for a second carry on, checked bags, and food/drinks on the plane. The restrooms are free. I must give Frontier credit for canceling the return flight through Orlando during Hurricane Ian a day in advance vs. flying me in and me being stuck there for days. However, they failed to notify me that my gate had changed. Fortunately, I checked about an hour out and had plenty of time to get to the new gate.

    Sandy B.

    Kick the dog and the dog bites the child. I will never go any further than this sign with this company. I am at CLT weekly with Southwest Airlines. And when the flights are full, I will take ANY other airline, or wait. Never will this company be a consideration. The sign speaks loudly for the company culture. I have heard on multiple occasions their employees on the intercom and their one on one conversations with the customers. I'm sure they don't have many returning customers. But my heart just goes out to those people who trusted Frontier with their travel plans.

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    Frontier absolutley sucks. No website support, no management, helpless staff. Unsafe and unprofessional.

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    Spirit Airlines

    Spirit Airlines

    1.2(25 reviews)
    0.8 mi

    The on board crew was excellent, and they safely got us to our destination…read moreOn time. The check-in ladies were giving passengers a hard time vs assisting us with self check in. One was bragging to the other that she went all New York on a customer. Definitely need additional customer service training. You will get charged for everything (ie carry-on bag, a soda, small bag of chips, etc). I'm sure that if the cabin were to become decompressed, when the O2 masks drop down, we'd need to swipe our credit card to start the flow of oxygen. My main gripe is that I paid in advance for three aisle seats (14C, 14D, 15C) at $40 a seat. When we boarded, the gate attendant (without asking us) had switched our seats to 6A,6B,6C. And now I'm being told that the $120 I spent to reserve the aisle seats (that were switched by Spirit) is non-refundable. Sounds like another class action lawsuit is in the near future. DO NOT pay to reserve a seat on Spirit. No seat pocket, just a bungee chord. To call it a "tray table" is a stretch. Bring your own device for entertainment, because no screen is provided.

    This airline needs to be SHUT DOWN! My daughter was flying out on a Saturday morning when her…read moreflight was moved to Friday morning. She's a teacher - she cannot up and move her SCHEDULED flight. It was sent through her email about the change. No confirmation, no call, just email. When she's preparing for her flight, she sees the change only to be told that she was a no-show and would not be refunded any money. This is how Spirit stays afloat. She finally speaks to a human after spending an hour going through their AI guest relations. She gets another flight that is going out on Monday but returning on Saturday. (Original flight had her returning on Friday). No extra charge. Same price but one less day at her destination. But it gets better. On her return, her flight is delayed and check-in would not begin until 2:15 pm. When she gets to the airport, Spirit Airline has closed. Apparently, they close down check-in at 12:30 pm on Saturdays. Also, not relayed to my daughter. She looses her flight and her money. She then scrambles to book another flight on another airline. Do NOT use this airline. Let it go bankrupt!!!

    April Powers Travel

    April Powers Travel

    5.0(6 reviews)
    10.1 mi

    The facilities at Nui Beach are relatively simple, but it provides some basic services, such as…read morebeach chair and umbrella rental, as well as some small restaurants and bars. It's a perfect place for visitors to sunbathe on the beach, swim, snorkel or just relax and enjoy the tranquility. You can also rent a boat to travel to some of the nearby islands, or enjoy water sports such as kayaking and surfing. A secluded and beautiful beach in Phuket, perfect for those who want to get away from the crowds and enjoy the tranquility and natural beauty. It provides a unique and relatively pristine beach experience, allowing people to feel the beauty of being close to nature.

    My wife and I used April Powers Travel for our honeymoon recently. This is the second time we have…read moreused April and she will always get our business. We went to Italy and April planned everything we wanted to do for us and even put it all together in a binder with our itinerary including hotel and transportation vouchers - all within the budget we gave her (somehow). She included instructions and helpful tips for every part of our journey and picked the best days to do each activity. We had some trouble on the return home when our connecting flight was cancelled due to an airline strike. We went to the airline's customer service desk as we were already at the gate when the cancellation happened. There were at least 30 people in front of us and, in a few short minutes, dozens more behind us and we were going nowhere. We decided to call April and ask if she could help. I'm so happy we did. We were able to get out of that line and go grab a bite to eat while April solved all of our problems, arranging a new flight and a hotel. As if that wasn't enough, April constantly followed up with us to make sure we were getting everything we needed and that we returned home safely. Then she helped us get reimbursed for all of the additional expenses due to the flight cancellation. I could tell you about all of the small things April did like inform our hotels we were honeymooning so they comped us champagne or update us with changes to tour schedules so we didn't miss anything, but it is the constant attention she placed on our needs during our trip to make sure that everything was perfect that really made the difference. Both vacations we booked through April were perfect and I couldn't imaging trying to do it without her. Thank you, April, for making sure our honeymoon was special.

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    April Powers Travel
    April Powers Travel
    April Powers Travel - April Powers of Cruise Holidays is the leading cruise agent in Charlotte North Carolina, 28216.

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    April Powers of Cruise Holidays is the leading cruise agent in Charlotte North Carolina, 28216.

    Lufthansa - Ahhhhh

    Lufthansa

    1.6(7 reviews)
    0.1 mi

    Wanted to chime in on my experience with Lufthansa. I cant begin to tell you how frustrated I am…read morewith this airline. I made a change with date and time for a flight from Florence to San Francisco and have been waiting 12 hours plus for confirmation of new ticket. I have called several time with different representatives giving me different information about if I will even have a ticket at the time of departure. I have never had such an unpleasant experience with an airline and will not fly with them again. I wish I would have looked at Yelp prior to booking.

    I am asking folks to no longer fly with Lufthansa ever again. I cannot believe how Lufthansa lacks…read moreany empathy for its customers. This is by far the worst customer experience I have EVER had. If anyone has a good contact at Lufthansa who can help my situation, I would appreciate it. The following story is a little long, but I want to ensure the public knows how poor the service is at Lufthansa, and they only care about the bottom line. I cannot believe that Lufthansa is scraping pennies off the floor and will not provide a refund. Here is what happened: In January, my wife was finally in remission from cancer. In June, we booked tickets to Munich to attend Oktoberfest as a celebration of her remission and her ability to feel well enough to travel. As many of you know, all of my relatives live in Germany. We lived in Germany from 2007 to 2009, and this was our first opportunity to return. In full disclosure, I did not pay for travel insurance because we were fully committed to this trip. In mid-July, we learned my wife's cancer was back and was progressing very quickly. We knew she was going to have major surgery in August as a result of the tumor. I immediately contacted Lufthansa to see about a refund. A Customer Service Representative (CSR) told me they would not refund the ticket. If they gave a refund, it would only be for the taxes ($100). I explained my situation, and the CSR said I could file an exception. I followed the instructions and submitted the documentation. I get a wonderful email from Lufthansa saying they were not "legally obligated" to provide a refund. I contacted Lufthansa again and asked why the refund was being denied, especially when you have an exception process. In my opinion, an exception process is meant to look at internal policy and provide an exception based on certain circumstances. BTW, my current role is managing the IT exception process for our company. I was told I needed to submit additional items like a letter from the doctor and a copy of her diagnosis, which I submitted the next day. I hear nothing, and I call back, and the CSR said it is denied. I asked why, and they said they need a signed letter from the doctor (not an autopen) along with a stamp. I asked what kind of stamp, but no one could tell me. During three calls, I asked the same question, and no one could explain what a stamp was. The letter was written on hospital letterhead. I resubmitted the letter the next day. I heard nothing in a week and called back and was told Customer Relations may not have received it yet. Like every time I spoke to a CSR, I had to confirm the email address I sent it to because they were insinuating I did not send it to the right email. The CSR said it could take 2 weeks. I waited another week, and I heard nothing so I called back. Again, I was told it was denied, but the CSR could not tell me why. What is most interesting is that the exceptions are reviewed by Customer Relations (CR). All the CSRs made it clear I could not speak with them directly. What was even better, they claimed they could not even call CR. I asked to speak to a supervisor. I was told they would call me back. They never called. I received an email that said they tried to call me which was a lie. Nothing on my phone indicated a missed call. Fast forward and I called back yesterday. I explained the situation and made sure they understood I am requesting a refund and not a rebooking because my wife would not be able to travel in the next year because she will have chemo and immunotherapy every 2 weeks for the next year. The CSR then says, well you can rebook the flight. I asked did you not hear what I said, we are in no position to plan another trip for a year. BTW, this was the first time in over 2 months anyone even mentioned offering a rebooking. I asked to speak to a supervisor. I was told they would call me back and I explained no one called back last time, I will hold. I held for 15m or so and the CSR said she will transfer me. They sent me to a voicemail box that would not accept messages and automatically disconnected me. I called back immediately, explained my situation again and asked to speak to a supervisor. I was told a supervisor could not override customer relations. My goal was to go up the chain until someone could tell me how this could be resolved. I explained I still want to speak with a supervisor. The CSR said it will be 20 - 30m, I said I would hold. I also requested a handoff in which the supervisor was on the line before the CSR dropped. After 15 minutes, the CSR told me it will take 30-40m more to connect me with a supervisor. I agreed to hold. Five minutes later, I was switched from an open line to "hold" music and a minute later the call was automatically disconnected. As of right now, my phone log shows 9 calls and over 10 emails to Lufthansa and yet no one can tell me why it was denied except for the fact I did not pay for trip insurance.

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    Lufthansa

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    Frontier Airlines - airlines - Updated May 2026

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