If I could give a flat ZERO, I would! Initially, it was an exciting experience as we felt the staff were nice over the phone, however once it came to viewing the home and providing our information; there was no professionalism whatsoever. They lack communication, and they were not "prompt" to responding to emails. They would list the property as "pending" either before you got the viewing or much after, meaning you follow up to receive no response till weeks later for them to say you were unsuccessful. So with that said, things that they proudly describe themselves as; the company lacks emphasis and credibility to what they say. Also it definitely felt like it was not a diverse friendly environment as it felt discriminatory. It only seems to strive of what they self-define as "great tenants" because they only select "potential candidates" just for a viewing. Never heard of this happening when requesting for a viewing? And the only reason I remain J.H is they seem to not respect confidentiality to call out previous applicants (on google reviews) by not wanting to take accountability on their part. They do not take constructive criticism too well, rather they search the individual (applicant) by name on their system, look for emails and point fingers which in turn breaches and violates the privacy and confidentiality of the applicants leaving reviews. Very unprofessional. Try Limestone Property as they will go above and beyond to ensure you receive a great outcome for both the tenant and landlord! Limestone especially works with what best suits you and your family needs. Frontenac only selects those of Upper Class than those of middle or lower class. Very biased company. read more

Now I have only had one interaction with this company. A Simple rental inquiry. I filled out a very simplified questionnaire about what I'm looking for and explained in detail that I am interested in looking at more than just this place. The response I got really bothered me. "Oh we don't have parking for two vehicles (because you can't suggest street parking ? ) so it's not a good fit." Fair but the fact that I have replied to 2 other adds, and this is the only response I have gotten at all. FPM I'm just gunna keep spreading the love, because after reading all the reviews on your company I can't even say I'm surprised. read more

Extremely incompetent property managers, horrible customer service, and run down houses. Do not rent from them, you will thank me later

The good: snow removal was efficient, a few employees like Amanda will go above and beyond to help tenants The bad: everything else! I have been having trouble with this company since Day 1. On the day I moved in, I found a mountain of garbage left on the front lawn by the previous tenants. Raccoons had got to it and there was garbage spilling everywhere. Frontenac offered no assistance whatsoever. I was told that despite having nothing to do with the garbage, the new tenants are just as responsible for cleaning up the garbage (or paying to have it cleaned up) as the old tenants. In addition, the old tenant had also lost the key and I was given quite the runaround by Zack to replace the locks and get a new set of keys for me. He was of absolutely no help. Thankfully, Amanda was able to step in and resolve the issue. However, the biggest issue was the disturbance we experience with the tenants who lived in the unit below us. They were often up at all hours of the night, playing loud music until 4am, having loud, disturbing fights and being a nuisance in general. The rep that I got stuck with to "help" us with this issue was Emily. The only thing she was able to do was send "friendly reminders" to the tenants about the noise. This was clearly not helping and Emily was incapable/unwilling to do anything more. On one night, we heard someone pounding on our front door at 2 in the morning. This scared us quite a bit so we called the Frontenac after-hours number for some help/direction on what we could do and Emily was the employee on-call that night. She was clearly angry at being woken up in the middle of the night, despite the fact that this was her job as the on-call employee. She was of no help whatsoever and one of the things she said was "And what do you think I can do?" in an angry, irritated tone. For 9 months, I had to deal with this situation - I never had peace of mind because of the constant noise and disturbance. I had to take drastic measures like sleeping at a friend's house on weekends or going home to my parents' just so I could get a few hours of sleep. On a few occasions, I notified the police and they were, as a courtesy, able to help but they informed me that this is an issue that should be settled by the landlord. As Frontenac was unable to help, I was at quite a loss and it affected my health and my studies for the entire school year. I would highly recommend staying away from this company. As I mentioned, there are a few employees who are capable of doing their job, but others like Emily and Zack do the bare minimum and do not care about the tenants. read more

They will charge the home owners absurd fees. then they will give them back the house with damages and will not give proper cleaning despite their promise and agreement. They do not value and respect the home owners giving them business. Do not recommend and you'd be better off doing it yourself. read more

The review below was originally posted on Google reviews: PLEASE LIKE THIS POST IF YOU HAVE EVER BEEN TREATED POORLY OR UNFAIRLY BY THIS SAD EXAMPLE OF A PROPERTY MANAGEMENT COMPANY! I hate being forced to give them even one star. Below is my horror story to go with all the others posted on Google reviews... I was just told verbally (because they are perhaps too afraid or ashamed to put it in writing?) by the owner Justin of FPM that I would not be 'allowed' to rent either of two Condos listed on FPM that I was applying for. Why? Well, to paraphrase because the owner would only tell me over the phone, 'you have been too pushy and threatening'. Really?? I wasn't being pushy, I was just wondering why it was taking over a week for me to view the condos and for the horribly designed application to be reviewed? Their ineptitude and lack of organization was making the process agonizingly slow. My 'threat' (interesting they call it that, when it is they that hold all the power in this interaction) was that I WAS going to give them a negative review whether I was able to rent one of the condos or not. So not a 'threat' but instead, a 'statement' of what I was going to do and also fully have the right to do! And wake up FMP, I am not the only person on Google reviews that thinks your company is severely lacking in many areas. And just to be clear, they only told me I was being denied after a week of jumping through their hoops: 1. I had to answer all their questions (many very personal and in that patronizing tone we all hate when face to face with a 'mall cop' or 'border guard' type of authority). Here, they are only prying for information they can use to reject you. But they disguise this motive by saying they need this information "to better serve and guide you." Note: answers are mandatory whether you want their 'help' or not. 2. Filled out their poorly designed (or clever to trip you up?) online application that forced me to say I'm a 'Student or Unemployed' even though I checked the 'retired' box. 3. Help them get in touch with my 100% positive previous rental references (I even had to call HOMESTEAD myself to tee that one up for them!). I put down my last two as required and they only called the first one. I checked. 4. Was forced to provided a credit report?!? (it only showed that I have a CC balance owing of $2000 and have never not paid off the full balance in 19 years - and get this - I had to PAY to get it from Equifax myself, print it and bring it to them!). I've rented over 25 times over my life and that was definitely a first! and finally... 5. (Note: I jumped through this hoop on my own because if you don't have an 'employer' you are forced to put N/A's all over their application with no area to explain yourself or your financial circumstances). I checked 'retired' (there isn't one for self-employed) and then under "Other income for students or unemployed", I put down my average income from investments/retirement income of $XXXk/yr but I still felt it might not be enough for this incompetent organization. So, I had the branch manager at TD bank where I have been banking for over 20 years write me a glowing reference letter that described me as a 'highly valued client', 'all his accounts run in an extremely efficient manner' etc. I ALSO offered to have a friend who teaches at Queens co-sign the lease if they still thought I couldn't pay or afford the rent (which of course I could with ease!) But no, STILL not enough for them. They had decided long before, that I was going to be deemed unfit to rent through them because I dared to say that their 'screening process' was slow, patronizing, poorly thought out and worse of all - subjective and completely arbitrary! In other words... they can just decide that they don't like you on a whim and with that 'mall cop' face, just tell you to go elsewhere to rent a place to live. So here it is FPM. Lets go. Lets hear your reply and we can go over this breach of justice again. BUT this time in a public forum with everyone watching and judging YOU - deciding if YOU ARE good enough- good enough to be Property Managers in Kingston! ps. Here's a tip: tell the people you've enlisted to write positive reviews for FMP on Google reviews to tone the bs down a bit because we can tell the majority are obviously fake. Throw in a few 4 stars and maybe a bit of constructive criticism to balance out all the syrupy sweet coo-cooing next time. WHAT A JOKE! (another reviewer posted that and it brilliantly summarizes everything I wrote above in just 3 words). I'll repeat from the top: PLEASE LIKE THIS POST IF YOU HAVE EVER BEEN TREATED POORLY OR UNFAIRLY BY THIS JOKE OF A MANAGEMENT COMPANY! read more

I've interacted with the folks at Frontenac twice. Once, last year, when we were moving to Kingston and looking for a place. The office staff and rental agent were lovely and gave us a great tour of two units. This year, I emailed again regarding a property I was interested in, and felt like I was given the third degree because I mentioned I worked from home. I was then told if I couldn't provide sufficient proof of income, "it will be very difficult to approve your application". All I wanted was a tour of a unit. I wasn't even applying yet. Just wanted to look and see if it was a good fit for us. Somehow no verification was needed for my partner, a student who isn't working while he's at university, yet it was red flags ahoy when I said I was self-employed. Totally ridiculous and will not be using their services again. read more

Horrible! DO NOT rent or use this company to manage your property! I had an easier time obtaining a mortgage than I did trying to rent from Frontenac Property. The lease manager continuously lied to us that we didn't qualify for a rental, then after proving that we did qualify he continued to stonewall us and even cited laws that don't exist, in his warped interpretation. Then, insinuated that I had lied to him. Assumptions and accusations are one thing, but questioning my integrity is entirely different. If I ever roll over some property assets in this town, there is no way I will employ Frontenac Property to mange my properties, nor do I recommend anyone to them for renting purposes. Completely unprofessional, rude, and very discriminatory. read more

Never have I ever seen a company with such poor customer service. From calls not being returned to being screened out for any potential renatls due to having animals even though the property is listed as pet friendly! A severe laissez fare attitude to people searching out properties to rent from this company. I have reached out to others who have either rented from or used this property management company and dropped them right away. Now I know this post won't stay long as it will be removed as it is a bad review but to those who do happen to see it I hope that you consider engaging other companies that put the client first and have considerably better customer service. I wish I could use a negative star rating. read more

I have had a very frustrating experience with frontenac property management . It has been a month and i have not have any reply back on several houses i have requested to see. I have been looking for a family friendly home for myself and children..in a great neighbourhood. As a mother it is my resposibility to make sure i am at ease with my childrens environment. I finally was contacted by an agent whom was very kind, and he had to tell me that my application was not approved, for reasons he could not discuss. I have an income that could legally qualify to meet the rent and cost of utilities per month. When i was asked to show proof of income, i did. I am on social services and doing courses for a viable career..i was immediately denied. I feel there is much discrimination here, as there is no logical reason income wise for instant dis-approvement. I am all for supporting the community and the people..and these days the only true support there seems to be is family members and close friends. What a shame. read more

The leaders in residential property management in Kingston. Trusted and professional management, large full time maintenance team and responsive on-call staff. read more

"I managed my own properties for 4 years and the best decision I have made with these investments was to let FPM take over. The properties have never looked better, they find good tenants and take care of all of the headaches that can come along with being a landlord. The peace of mind and no stress is well worth the price of their services." read more