There's not enough stars to recommend this company. Due installation issues with Otto Plumbing and…read moreHeating who would not even sit down with me to come to a solution, Cory and his staff took phone calls and home visit with no charge to answer my questions and resolve the installation problem. They are very helpful and concerned about their customers. I was always treated respectfully. They did a wonderful job reinstalling the pipes for the furnace. I now have no noise and can sleep at night. When they took the pipes out there was water in them. Will be referring them to everyone.

True North Heating and Cooling has been a gem to work with. Initially what started the summer…read morebefore, with a call about a noisy neighbour's a/c and what could be done to help dampen the sound, continued that positive experience into a great one to follow. Who wants to be without heat in the winters that we seem to have here, but kerplunk it did, the 'ol 21 year old Frigidaire furnace cracked its heat exchanger. With -30°C weather in the forecast, this was not ideal timing, but when is it ever? Anyway, Chris showed up as soon as he was able to look at what we needed to do for getting heat in the house again. The calculation was a little different than I expected, now they just look at the number and size of windows in the house rather than the size of the house. We also looked together at other issues that we were having like not enough heat pumping into the upstairs and downstairs and how the airflow could be improved. They gave us some time to think about our options and what we were going to do for the install... but they also didn't make us wait on their end. The pencilled in an install date for us so that we wouldn't have to wait. That was so appreciative. They dropped off some smaller space heaters and some larger ones that plugged into the 220V outlets. The rental ended up being free with the install. (But do watch your usage as they're going to chew into your electricity bill... if you have a gas fireplace, best to use that.) So install date came. We chose the Lennox Merit ML296, it is a two-stage rather than a variable stage, but still better than what we had. The furnace could not be vented out of the chimney anymore with the hot water tank, as per the new regulations, and now is vented out the side of the house. So be sure you keep that in mind as there's going to have to be some new pipes and drilling involved. They helped pick the best path for the new intakes and exhaust. One thing that was good was there was no more need for the combustion air intake of the house, so that huge source of cold air into our utility room was going away! They cut and blocked it off. Demolition happened in the morning. The two installers arrived on time. Note for anyone, if you can give them your garage as a staging area that will make things way easier for them. When they pulled out the old furnace it was very clear that the heat exchanger had a nice big hole with another one or two more on the way. Ugh. (See picture.) The new Lennox is a bit smaller than the old one, but they were still able to use the existing ducting by installing an extension. They repositioned the furnace and new filter system (we went for the Merv16 filtration system to take care of dust allergies) to point in a more accessible manor than the old one. In addition to the installation of the furnace I was surprised that they also went and improved the drainage system of my humidifier and the furnace with proper PVC piping rather than the hokey flexible tube it replaced. Way more professional! They carefully went onto the roof and dropped down a new inset in the chimney to allow the water heater to still vent properly and soon after, that afternoon, the new thermostat was installed. All of this was done with proper social distancing and precautions, yet at the same time were available for any of my constant questions or inquiries during the install. Part of the installation included a new thermostat to properly drive the new furnace. We requested an upgrade to the Honeywell T6 Pro Smart Thermostat WIFI (TH6220WF2006/U) and we couldn't be happier! We can now turn up and down the heat when we are away from the house or still in bed with the app or with Siri. With Apple HomeKit, we can set scenes to control it and our other devices. We like the touch display screen a lot better than the normal T6 Pro. It can even send you an alert if your house is too cold or hot. I recommend it. The next day involved opening up the return air on our main floor to allow for better circulation and the addition of a proper one into the basement. New ducting was put in and installed in a location that wouldn't impede the positioning of furniture. The downstairs is still cool, but it isn't freezing like it was before. One thing about the install I did have concerns about was the exhaust outlet, it was positioned at the level of our backyard access path on the side of the house and my boys bumping into it. It also was near where the window opened. I sent them some pictures about it a few weeks later and they happily agreed to put an extension on the pipe to raise it above both issue sources and insulated it from freezing. No charge for the adjustment! In all this was something that I didn't want to have to do... the roof was the one planned. But obviously it was something that we had to do and it was obvious we had to do it with True North Heating and Cooling. I wouldn't have done it any other way! Thank you Chris, Carmal and the rest of your wonderful gang!

I have used Otto Heating & Cooling for support when my furnace has needed maintenance and I used…read morethem to install our central air conditioner. They are absolutely great to work with - friendly staff and good pricing. Anyone needing furnace or AC install or maintenance I would highly recommend Otto Heating & Cooling.

Great company. We've had them do a few jobs over the last couple of years. The latest was a…read morecentral ac installation. Great communication before and during and the installers were professional and seemed to take pride in their work.

We were very happy with this business when we used them this past winter to replace our broken…read morewater heater and replace our HVAC and water softener as well. The staff were incredibly good at communicating and were very professional. I was also happy with how good they were at cleaning up after themselves, with their willingness to come back and fix any thing (or remove anything) forgotten or left behind, and with their service when they returned to set up the air conditioning in the spring and when they cleaned our ducts. I am happy to become an ongoing customer with their good service.

We had a Hot Water tank fail on us 6 1/2 years after install (by another company). I spoke with…read moreSandi and she was incredibly amazing to deal with. She got back to me during one of the busiest weeks of a crazy heatwave. She identified that it was still under warranty even though the original company claimed it was not. She went above and beyond and saved me over $1,000 in unnecessary costs. I highly recommend this sort of professional customer service and will make sure they are my first recommendation and go to for anything Heating or cooling related. Wish I heard of you sooner!

I had First Choice Plumbing and Heating come out to my home again to replace one of my furnaces and…read morerepair the other in St. Albert. This is the second time I used this company. They gave me the best price and full 10 year warranty on parts and labour. I highly recommend this company to anyone looking for a Plumber or HVAC tech. Quality and amazing service.

If you're looking for an honest plumber, this is not your guy. I chose Kelvin because I wanted to…read morehire a "small local person" and I literally live a few houses down from him. Wasn't looking for any discounts, just figured that my neighbour would do honest work and charge an honest price. He was in and out in less than an hour. Spent 15 minutes on the phone for a different job and another 15 minutes trying to convince me to redo all my plumbing until I insisted that he snake the drain. Apparently Kelvin values his time at $1100/hour since he charged me $550 for 30 minutes of drain snaking (and a $25 bottle of chemfax strike). I asked for a breakdown of charges and an invoice. The breakdown he told me verbally differed from the invoice he sent, so I know he's making up numbers. I'll be sure to share my experience whenever someone asks for a plumber recommendation.

I recently had a shower base installed by br plumbing, it cracked within days of installation,…read morebefore walls were even installed. Cost me $850. It took 3 weeks before they even came to look at it, then the owner told me it was my fault because I didn't level concrete, but they poured the concrete under the shower base. I showed him the instructions for installation, and his answer was I wouldn't follow the directions. Even though they told me it was done and needed no more work. A couple weeks now have gone by and I was told the shower base was repaired, now there is a melted spot in the shower base is still cracked inside and out. I would definitely not recommend this company.

I have been using BR for commercial services for almost a year now and must say - the experience is…read moregreat. From the first call both Brett, the owner, and his entire team have provided great service. Not only that, but they are always willing to accommodate any type of emergency situation I may have at my location (old building problems) whether I'm calling at the end of business hours. These are the only guys my organization call now. Keep up the great work!

Great experience with the furnace maintenance! The technician Kang was knowledgeable, and very…read morepatient in answering my questions. The service was thorough and efficient, and everything was left clean and tidy afterward. It's reassuring to know my furnace is in good shape for the season. Would definitely use their service again.

For the past five years, ever since I installed Amazon Alexa in most of the rooms of our home, I…read morehave wanted to attach a smart thermostat as part of our smart home set-up. We have our lights, various appliances, and other smart home devices already hooked up to Alexa, but I could NEVER get a smart thermostat installed and working properly. I was unsuccessful at installing one myself, my old heating & cooling guys couldn't get one working, and an electrician we hired couldn't get one working. I was told that something was wrong with the configuration in our furnace's wiring, or alternatively, the smart thermostat we purchased was a lemon. I had to settle for running up and down the stairs, flicking the heat controller back and forth between "heat" and "cool" manually, depending on whether I needed the furnace or the central air conditioning. With the constant wild swings in Edmonton's temperature all throughout the Spring, it was a major pain to keep resetting the thermostat manually when the rest of our smart home was so automated. Recently, when our old thermostat started wearing out and malfunctioning, I thought I'd give the installation of a smart thermostat another shot. I carefully researched the reviews, and saw that Trust Home Comfort came highly recommended. They seemed to have a lot of experience in upgrading old-style thermostats to electronic smart home systems. I'm happy to report that I was not disappointed! My first discussions with Van were great. He understood exactly what we wanted, he sympathised at my frustrations with our previous attempts to convert to a smart thermostat, and he assured me that Trust Home Comfort could solve the problem. He promised to send his best, most experienced installer (Kang). I got an appointment immediately for two days from the day of booking, which was enough time to get the thermostat brand and model he suggested (ecobee), after I asked him for his recommendation. Amazon supplied the thermostat through next-day delivery through ecobee's Amazon store, and the installer showed up the very next day after, on-time-to-the-minute of the booking we made, to install the device. (I should also mention that Trust Home Comfort has a sophisticated computerised appointment booking and billing system, so reminders are sent out via email in a timely way before the appointment, and billing is detailed and easy-to-pay online). To make a long story short, Kang was able to immediately identify the simple wiring problem that hexed us all these years, preventing us from installing a smart thermostat sooner. At one stage years ago, our humidistat control was moved to the furnace room by our old heating and cooling guy, and the wiring of the old humidistat left behind from the old location was confused with one of the power wires needed to power-up a smart thermostat. The correct wire was quickly relocated by Trust Home Comfort's technician, and the smart thermostat was up and running in no time! The old manual thermostat worked because it didn't need external power, but when previous heating companies and electricians tried to hook up a smart thermostat to the (dead) "power wire", it naturally couldn't power-up because the old humidistat wire, although the same colour as the correct external power wire, wasn't powered. Trust Home Comfort figured out what the problem was, and fixed the problem immediately. Their experience and ability to troubleshoot problems quickly proved they were a sound choice to install our new smart thermostat. The billing was detailed, fast and very reasonable. They did exactly what they promised to do, and today the smart thermostat is working EXACTLY as it should. Their technician was experienced, and set everything up exactly as we wanted. What more could I have ask for? I can't recommend Trust Home Comfort enough! Needless to say, they are our new, permanent service provider when it comes to any home heating or cooling solutions.

I sent a message about my concers and did not receive a response…read more I had my furnace and vents cleaned and now some of my vents do not have air flow. My dryer vent was supposed to be cleaned and was not done. The process took about 15 minutes. That blew air from a hose into the vents and then over charged me. They also have a tip option on the machine. I decline a tip. No one tips me to do my job. Now I will need to have another company clean my vents. I will be going to the BBB website for a credible company. So disappointing to pay for a service and it's done so poorly!

I hired this company because they had great reviews and I like supporting smaller local businesses…read more Roger was very personable on the phone and I booked a week ahead. His service tech Jackson was friendly but incompetent. In hindsight he was sketchy and I should have watched him like a hawk but I try to let people work. Offered him a coffee and everything. I can't say he was malevolent in his actions but they appear that way to me. Incompetent at the very least. My entire house was / is currently covered with very fine dust. I mean everywhere. I can't sleep in my own bed. My family can't come here until it is cleaned and I am having a tough time finding cleaners with immediate availability. I complained to Roger on Saturday and they "refunded" the $200 I paid them to coat my house in fine dust. I followed up with Roger on Oct 8th 2019 regarding the issue indicating that I wanted my home cleaned. To Roger's credit he showed up same day and tested the air quality which indicated poor with high particulate levels especially in my room where I cannot sleep. He kept saying "So what do you want me to do about it?" and I said make it clean. He would flip flop between "We provided the service you hired us for". Yes. My vents are clean, thanks guys. I told Roger I wanted to have him pay for a furnace cleaning by another company and a cleaner. Above and beyond the hours of cleaning I have already personally done. He kept going back to proof of air quality before the cleaning and that he could not verify the quality of my air. He will blame the quality on the renos that I am doing or my broken humidifier. I have a $1200 HEPA air filter that I run constantly, so the 3700 PPM dust readings in my bedroom ARE without a doubt in my mind, a direct cause of Ducts Unlimited. Just another incompetent company. After him telling me he has lots of time and money for legal battles, I will be cleaning it myself. Thanks for less than nothing.

Rejin is extremely knowledgeable when it comes to HVAC systems. He recently replaced my 24+…read moreyear-old furnace, and I couldn't be happier with the quality of his work--it passed city inspection without any issue. What I appreciate most is his honesty: he doesn't try to upsell unnecessary services or add hidden costs. While he's quite busy, once you've locked in a date with him, he follows through exactly as promised. If you're looking for reliable, straightforward HVAC service, I highly recommend Rejin.

We have used the services of RG Home Comfort to replace our faulty Tankless Water Heater. Rejin…read moredid a great job in supplying and installing an identical tankless water heater, and we are very happy with his work. Thank you Rejin for the work, well done! His quote was very reasonable...We wish him all the best...