My wife and I have bought 2 homes and sold one with Real Estate Sales agent, Don Jerue, License #…read moreSL3186459. As a sales agent, Jerue is aggressive. However, the details fail to register a high priority. It is the details that turn good real estate possibilities into nightmares. Don Jerue, owner of Team Elite in Winter Haven, A Keller Williams company, operates under the Broker License of William Kilpatrick, Jr., License # BK3447297 of Lakeland. Between the sale of one home and purchase of another home, we were downsizing, a 14-day extension for vacating the home was requested. We signed the Addendum to Contract requesting the extension. The detail of delivering the Addendum to the buyer's agent and following up on the same was overlooked. It is the details that make the difference. Though that colossal failure was bad enough, it was compounded when we were lied to by the aforementioned agent. I texted to follow-up, inquiring as to the agreement of the buyer to allow the 14-day extension. Don Jerue, the Real Estate Sales agent lied to me via reply text, telling me the buyer did agree to the extension when in fact the buyer had never even received the Addendum. Failed details compounded with dishonesty caused us to operate on a false assumption. We learned of the failure of the Team Elite office and sales agent when the buyer called to make arrangements for the delivery of his furnishings in 36 hours! It was then I called the Team Elite sales agent and learned the lie and the failure of the office personnel. The angst, stress, and anxiety created by this agent failure along with the $4000 incurrence of unexpected expenses took a tremendous toll on my wife and me. To add insult to this, Don Jerue's best option for his failure was the allowance of a truck packed with all our household goods to sit in the hot, humid July sun for 3 days! We literally did not have a place to lay our heads.
Moreover, after my wife and I had worked out the move, I mailed, registered return receipt letters to both the agent and the broker seeking resolve. Absolutely no response. Though, according to my understanding, the broker is responsible for agent behavior, performance, and legal compliance. Still Nothing!
My recommendation is that unless you want a 2020 kind of Real Estate experience, look elsewhere.