Clean attractive shop and the sweetest nail tech - Jop. My pedicure was carefully done. I would definitely come back!

Management of this salon is horrible. At least a third of the staff have left and there's pretty steady turnover. There were two technicians I loved who were super professional, very friendly and always provided stellar service. They both left - as a result of management. When they were provided my services, I was always happy. If only the owner showed an interest in why his manager can't keep staff. She doesn't follow up on client's concerns, and she has repeatedly hired family members who were not licensed. I will not return because I am aware that there are technicians who bought their licenses rather than having taken a course to earn them. A change in management - and direct outreach to his staff who have quit to find out why - would go a long way and likely bring quality back to this salon. read more

Upset that my daughter had an experience that sent her to the urgent care due to a tech cutting her finger. All her nails fell off 3 days later. I have gone to this place of business for services myself. Then encouraged my child to go to this business only to send her in the hands of danger. I can not support a business that stands around a customer, take pictures, and then laughs about it in her face. This is unacceptable as a place of business. Mothers please keep your children away from this business. The building is beautiful but not the skills and service. read more

Friendly Nails - Cut from them - Nail Salons Near Me - Burlington, North Carolina

The atmosphere is very nice, but when I got my nails done they fell off in the span of two weeks which was very disappointing for the price I paid. I had to re-glue the majority of my nails so that they would stay on. I think my total was around 65 dollars, without tip. I would also like to say that they charge for almost everything they do. I really did enjoy the person who did my nails though, she was very sweet. read more

Amazing atmosphere every one seemed kind and welcoming. Really great prices and I'm happy with my nail shape and the execution was good aesthetically. It looks beautiful. HOWEVER my cuticles were cut up & it's really PAINFUL and the tech that worked on my nails specifically was not very kind. It seemed like he got offended with anything I said. He was very short and he did not want to do my design I requested instead of trying to upsell and give me what I wanted he seemed to be pushing me for something more simple for the sake of time which was evident with his anxious body language especially after someone from the front desk came to talk to him. He just wanted to do the quickest thing to get to the next person. This is something I don't do often and my first time getting acrylics for my graduation. I just wanted something specific and special. read more

I've been debating on leaving a review or leaving it alone.. but it's on my mind and I can't not leave one for others to see. Today is my daughter's 21st birthday. I took her in for her to get a full set and I got the tropical pedicure. For starters none of the staff we saw seemed... nice. Just ready to get it done and move on. My experience was going ok other than my chair wouldn't recline and the seating position was awkward.. but not too big of a deal. I was handed the menu and nail color samples and asked to pick one. I told her the tropical pedicure and Guava color. I had to hold them the entire service until she began to paint. I paid $46 so that I could get the 7 minute foot massage and she didn't massage my feet AT ALL. She barely even touched the bottom of my feet. I was irritated but willing to just let it go. Then I see my daughter's poor nails. The guy who did her nails was a bald man.. I saw her smiling so I assumed it was going ok, come to find out she was just trying to make conversation and asked how long he'd been doing nails, he got defensive and kept asking why it mattered. She was trying to lighten the convo up but he was just plain rude. He didn't do her cut or French correctly, he didn't have her wash her nails before polishing, he cut her finger. Then was getting aggressive toward her asking what she did to make her finger bleed...she had also made the comment of how fast the service was for a full set of nails (32 minutes) me not knowing this convo had happened so when I walked over I said that's the fastest full set I've ever seen! He replied, no it's not it's normal.. then I saw her finger bleeding I said, why did you cut her and I laughed not realizing he actually did. He got hateful with me and said, don't try to pull that I didn't do anything wrong and proceeded to ask her again what she did. My daughter called when she got home and the lady told her she could come back to get them fixed but that man was so aggressive she doesn't feel comfortable. Understandable. Beware.. SO many other places to go but this isn't one. Disappointed. Below in the first picture is the picture she showed him of what she wanted. The others are what she got., thickness is different ,cut and paint wrong and left on her fingers along with cut up cuticles. read more

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I came in for a SNS mani and a gel pedicure. I arrived shortly after they opened on a Sunday and I was quickly seated and given the nail color menu as well as the pedicure menu. I picked the Secret Garden pedicure, which includes paraffin wax treatment, and loved it. Zion was great, she was very attentive and gave me her honest opinion to pick a color that matched my skin tone. I will definitely come again and will look for Zin when possible! read more

Friendly Nails - SNS mani + gel pedi - Nail Salons Near Me - Burlington, North Carolina

This place is very expensive and the manicure is not good. The place is not very clean. Do not recommend at all.

Amie did my nails. Prob the worst SNS manicure I've ever had. Took an hour and a half. Shape looks terrible, splotchy color and had to have her fix multiple spots. Sloppy job overall. Wouldn't recommend. read more

First time going there after seeing the many high rated reviews, the service there was good along with the people. When I got my nails done I didn't know how to feel tbh. The guy I got did do a okay job from the reference photo, nail process was ify mostly cause he was a little rough on the nail file, over all he was decently good. Initially I just wanted to do pink and purple. Everything ASIDE from my middle and ring fingers he did a good job on BUT the flowers though...could've been better. A little disappointed since it was my first time going there, but Aside from that issue everything else was great! read more

Friendly Nails - My nails - Nail Salons Near Me - Burlington, North Carolina

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I waited for twenty minutes for a pedicure. People that came in right behind me were served before me. About 4 or 5 mor came in after and were served before. I don't treat myself often so I wanted a today to be a treat. Very disappointed. read more

So, I REALLY want this place to deserve 5 stars but they just don't. They give a decent pedicure but the issues are with their operations and cleanliness. Twice, I've scheduled an appt with specific techs but both times this didn't seem to mean anything. The first time, the appt I had made wasn't even on the books. The second time, when I arrived on time for my appt, the tech was in the middle of doing someone else's nails and I either had to wait 30 minutes or have someone else do my pedi. (Why isn't the management monitoring appts that are on the books and coordinating this?) The other issue is cleanliness. Several months ago, the place was okay but recently, every time I'm in, there are nail fragments all over the floor and the place is in need of both a good vacuuming and wet moping. Really hoping they see this and get their shit together. read more

Friendly Nails - Nail Salons Near Me - Burlington, North Carolina

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Zin did a fantastic job with my nails today very happy. The vibe is always relaxed and calm here part of why I like coming here

They lied abt charging extra for length other then that it's the best nail salon I've been to they are so perfect

these guys are horrible they are take too long to finish their job and more i waited for 40-50 minutes to even get my nails done

I had been going to this place for a few months. The nail tech I was originally seeing had quit. I decided to give the benefit of the doubt, and continue going. Once, I was given a 9:30 appointment with Hannah. I walked in as soon as the doors opened and told them I had an appointment. I was seated in Hannah's chair. There I sat for about 10 minutes before someone realized that I hadn't been taken care of yet. There were several other techs sitting around playing on their phones, while others were half asleep, or lounging in the pedicure chairs on their phones. Finally, after almost 20 minutes, I'm told that Hannah hasn't even arrived yet. I was offered another tech, but it was one of the males, and I do not like having my nails or feet done by men. No one else could do my nails. They had no idea where she was or what time she'd be there. I wasn't about to wait, so I left. I am a customer who likes to keep a "standing appointment", meaning I go the same time every three weeks. When I have an appointment, I expect my nail tech to be ready when I arrive. Yes, things happen and appointments get delayed. Sadly, Every time I went, I had to wait because the tech wasn't available or running late because they take walk-ins, even though the techs have appointments. Not to mention how rude it is when they don't even have polite conversation with you, and just talk to the other techs in Vietnamese. You know full well they're talking about you. Sickening. I work hard for my money and I'd rather spend it at a salon where I'm treated as a valued customer. The salon itself is very pretty and very trendy. But it's slightly dirty and not as clean as it could be. Don't waste your money at this place. read more

Love the vibe of this place very friendly and fast! Did a wonderful job on my nails!!

I've been coming here for around the past five to six months and every time I leave, I absolutely love my nails! They do such a great job every time I come and they're always so nice! The customer service is amazing! Not only that, but my nails stay on for long periods of time. My favorite nail place ever!! read more

Friendly Nails - Nail Salons Near Me - Burlington, North Carolina

I have been going here for almost a year but the last 2 visits have me looking for another salon. I get sns dip, last time the top coat started coming off after a week. Thinking it was a one time thing I went back today. The end result is ok but the man was rough in doing them. He pressed pretty hard with the drill and as I was about to say something, he put his hand as if to say be quiet. I also have small cuts as a result of the rough filing. My nails actually hurt which I know should not be the case. read more

I had an appointment for my SNS nails. my nail tech used a nail drill on high speed and I asked her nicely if she could turn it down. Then she wanted me to soak my nails in cold acetone which it's usually very warm. I told her about this and she walked away talking about me to two other nail techs in their Vietnamese language. Luckily, I had on my AirPod which I had on the translator. What I heard was outrageous. The nail tech never came back and I had to go to someone else. I was humiliated and disappointed. I will never go back to this salon again! Horrible experience! read more

They charge extra $10 to get ur fucking nails off and that's not right. I just got paid and the nails are $55, that's fine if it's $55 but honestly extra $10 to fucking get them off. that's outrages and stupid on their part. I'm never bringing my husband back to this place ever again. I don't appreciate it. I could have bought acetone for $1.25 at dollar tree and took his nails off myself. and the woman stared at me knew I was upset but that's ok. I really hope corperate sees this. never coming back. read more

i have autism and i've never gotten my nails done before and they misunderstood what i wanted and instead of owning up to their mistake they tried to charge me more to fix the mistake they made and they were extremely rude about it. i wanted what i now know is called a full set and she gave me a basic manicure/ no polish. thats literally part of a full set. so i got charged $30 for a trim and some lotion and was expected to pay $50 more after that for what i wanted. i was extremely upset and i will never get my nails done ever again. read more