I never write reviews on anything but I was compelled to write something about my experience. I was looking for good firewood to burn for the season as me and my family use our fireplace a lot. I read all the great reviews on the Friendly Firewood website and felt comfortable ordering wood from them. I received my wood late because they decided to let me know that they were coming the morning of my delivery and I had plans already. When I finally received the firewood, I met Frank, he is an employee of the company. The wood I received was obviously delivered before the weather got cold enough to use the wood. Once we started to use the wood, It was TERRIBLE, very heavy wood and smoky. I was VERY disappointed, it took forever to get the fire started and when it got started it was not as advertised at all! I decided to call Frank and told him about the wood. I said that I wanted a refund and for him to take the wood back, OR take the bad wood back and bring me a good batch. I think that was completely fair. Frank told me that he would get back to me. I had to call again and again, he finally said that the boss was going to bring me a new batch of wood the next week. I NEVER got the wood, I never got my refund, I never got a call back even after calling Frank and the office number repeatedly. This was a HORRIBLE experience and I would NEVER recommend this place to anyone. It took me 2 months to actually write this review because I was giving this place a chance to correct the issue. read more