Let me start by saying that this is the worst customer service that I have received. The owner…read more(Richard), has no people skills at all, and is a bit snooty. They also are very difficult to deal with when something doesn't work as it should on their product! I am very un-happy :(!! I hope this guy gets some people skills.

From the owner: Established in 1986 we are the only full-line music store in the Greater Westerly - Pawcatuck and…read moreCharlestown area. New, Used and Refurbished Guitars, Amps, Keyboards, Drums and Band Instruments. We offer lessons on Guitar, Piano, Keyboard, Drums, Trumpet and All Wind Instruments. Professional Repairs on Band Instruments and Acoustic and Electric Guitars. Sheet Music, Books and Accessories for all type of instruments. Trade-Ins and Consignments now welcome! Personalized Service is what makes our customers come back!

Excellent, kind and knowledgeable service. Needed a quick fix for a guitar and they were generous…read morewith their time and talent to help us out. Wonderful place!

I'll never forget the incredible experience I had at this wonderful store almost 3 years ago…read more It was 2020. The pandemic had just started a few months before and was still affecting daily life. During this time, when the anxiety and stress took hold I found the only thing that soothed me was music. As I realized that, I also realized how much I missed playing guitar. I had played when I was younger but gave it up and sadly moved onto other things and sold my guitars. I knew I wanted to buy another one and get back into playing again. One day in August, my mom and I were taking a Sunday drive around Mystic and decided to drive through a side road to avoid the tourist traffic on the main road. As we neared the end of the road, I noticed a building with a sign that said "Alpha Audio Works, Quality Musical Instruments". They probably sell guitars I thought. My mom also noticed the store and asked if I wanted to check it out. I said yes and we parked right in front of the store. It seemed a little dark inside and since alot of businesses were closed due to the pandemic, we thought maybe the store might be closed. I got out of the car to see if the door was open and it was locked. Dissapointed, I walked back to the car. Just as I got in and my mom was about to back out of the parking lot, we both noticed someone from inside open the door. It turns out that the right door was locked but the left one was open and luckily the owner was looking outside and noticed that we wanted to go in. We got out and he kindly introduced himself as the owner and welcomed us in. As I entered, I was so happy to see all of the beautiful guitars and basses on display. The owner Jim asked me some questions about what I was looking to buy and what kind of music I liked. He let me sit and try out a few guitars and let me plug into an amp. After awhile I picked out what I wanted and he let me put it on hold. I later realized that the guitar I picked was way too heavy and I went back a few days after and switched it out for a used black Squier strat that came with a small amp. It was only $150 altogether which was an amazing deal. Due to the pandemic, money was tight so I was elated that I would be able to get both a guitar AND an amp for under $200. I was so happy the day I took my beautiful guitar home and it has been my beauty ever since. I sadly haven't been back in over 2 years but I hope to go back at some point. The kind of customer service that Jim gave me that day was really special and I'll forever be grateful to him for giving me such a sweet deal and taking the time to let me try out so many guitars. Check this place out if you're looking to buy a guitar, bass, amp, drums, accessories for each of the mentioned instruments or audio equipment. They are very kind and knowledgeable and will take the time to help you out and answer all your questions. Thank you again Jim and Randy for my guitar and amp and for all the advice and help!

Great experience purchasing my next piano thru Caruso Piano Gallery in New London, CT I could not…read morefind what I was looking for locally, so I began my online research and found it at Caruso. For the first time in my life I would consider purchasing a refurbished 1974 Yamaha 48" U1 Black Satin piano 1900 miles away. WOW. I wasn't sure I could do this, but proceeded after reading many great reviews and the four star reconditioning service with 21 point certification offered by Caruso. This included full cabinet restoration as well in black satin. And, after visiting with Richard Caruso thru phone calls and emails, I was sent a video demonstration made by one of their pianist of two I could choose from. I also chose the Piano Life Saver (humidity control) system to be installed by Caruso as well. So, my choice was made, the LS system installed and piano prepped for shipping. Thus, we started the process of long-haul from New London, CT to Denver, CO. After a delay in trucking service availability from New London to its first destination in Kentucky, the Caruso company decided to deliver a load there themselves. Once in Kentucky, my piano was in storage for a short while before it began its journey to Denver. Once in Denver, Caruso suggested delivery to my city of Colorado Springs using Keyboard Carriers. Working with Brittany Caruso, the whole process was flawless. My piano arrived at Keyboard Carriers in perfect condition and after a short wait they were able to deliver to my home. This was an experience that I would do again and I highly recommend working with the Caruso family. Thank you, CPG! My journey began on June 6, 2022 with delivery to my home on August 2, 2022 (not bad at all for a Summer delivery with long-haul shortages) Photos of my new beauty are below.

Purchasing a piano is, for most people, a once in a lifetime occurrence. So it becomes even more…read moreimportant that the store that you make this buying decision meets all of your needs- an adequate inventory of a variety of pianos, knowledgeable and professional sales staff, and a reputation for years of quality sales and service. Caruso's Piano Gallery meets all of the above criteria! Caruso's has a nice inventory of pianos, both uprights and grands. And most major brands are represented- Steinway, Yamaha, Bosendorfer, Baldwin, etc. They have both new and pre-owned models. The showroom is nicely laid out, and encourages you to sit down and try the pianos out. The sales people are attentive but not intrusive- if you ask for assistance they are more than happy to help, but if you wish to be left alone to experiment, they are just as glad to do that also. They are knowledgeable on the idiosyncrasies of the piano brands, but encourage you to decide which piano suits your taste the best. Pricing is competitive- in fact, it appears that their prices are better than some other stores. They offer financing and flexible payment options. Local delivery is included in the price, and delivery can be scheduled for as little as a few days out. I highly recommend Caruso's if you are looking for a piano. You can be assured that you will receive great service, as well as a great piano!

Just bought a Yamaha Digital piano from here and couldn't be happier with the service. Larry always…read moreanswered my phone calls and agreed to meet with me any time that was convenient for me. He has a great knowledge of the pianos and let me sit and play all of the different pianos for as long as I wanted before I made my choice. We couldn't fit the piano in our Car so Larry offered to drive it to our house (we live extremely close).

I came in today to do some Christmas shopping, wanting to support Small Business Saturday…read more I came in and was directed to the expert for what I was looking for. It turned out to be the "new" owner, Larry. (New because he became the owner 10 years ago, and Luca Music has been around since I used to shop at Almacs... ) The building is the exactly the same as it was in the 80s and it's well kept, so for me it's like stepping back in time when I took music lessons here. Pretty fantastic to have something so well preserved for the next generation. I told Larry what I was looking for. He did a great job showing me my options and while he showed the the nicest version of what I was looking for, he in no way pressured me to spend extra. He got me just what I wanted and even made me a nice bundle offer that I am confident got me the best deal around. He even threw in extra after the sale. We did business and then he helped carry my purchase to the car. So while we tend to forget the Small Business so often in lieu of box stores and online shipping, there's something about the time and care and appreciation I felt today at Luca Music. I would not hesitate to return or recommend.

I want to give a huge thank you to Mike and Mystic Cycle. I recently met with Mike for a bike…read morefitting, and the experience far exceeded my expectations. From the start, Mike was fantastic--he asked thoughtful questions, listened carefully, and instantly put me at ease. He made helpful recommendations and implemented changes right away. Since the fitting, I've been out on my bike twice and already feel much more connected to it. I truly believe I'm getting more out of both my bike and myself now. Highly recommend Mike and Mystic Cycle!

Very friendly and helpful. They were able to replace the innertube in my tire in less than 15…read moreminutes.