It's rare these days to be able to call a company where real people answer calls and have the…read morepatience to listen and take the time to explain the options. Alan, the Project Manager from Genesis was exceptional. He is knowledgeable, professional, and kind, and shows a genuine desire to help people. He came right at the appointed time and was thorough despite his busy schedule. He came to assess if there was too much moisture still in the ceiling drywall from water that had leaked into the suite below mine a week earlier and provide an estimate on the cost to do repairs. Alan double-checked and triple-checked using his various tools. He was very patient to answer all our questions to our satisfaction. I highly recommend Genesis and will use their services again.

Genesis Restorations provided thorough, accommodating, and overall excellent service throughout our…read moreexperience with them as they renovated our clinic. The additional considerations required to do renovation work in a clinical space were managed smoothly and Genesis was able to fit the work required into our limited time constraints. We were able to navigate the city, infection prevention, and other contractor needs with ease because Genesis took on the brunt of the coordination efforts. The space was left looking even cleaner than it was prior to the renovation and we never had to worry about the work interfering with our patient care. Much appreciated, genesis!

We had a flood so this was a difficult time for us. SAH was really amazing. They communicated…read moreclearly and showed us they really did care about our home. Everything was completed in a timely fashion. Thank you SAH. We are very grateful.

From the owner: S.A.H. Disaster Restoration Services Ltd. is an Emergency Water, Fire, & Flood Disaster Restoration…read moreContractor, Biohazard Hazardous Materials Contractor, & Repair Contractor for home and business owners, strata corporations, strata agents, property managers, building managers, & insurance brokerages or insurance adjusters. We are available 24 hours a day, 365 days a year, & always ready to respond to your emergency restoration service call. We provide full service emergency response. Our technicians specialize in water & flood damage response, sewage extraction, fire & soot cleaning, wind and hail damage, asbestos abatement, bio hazard cleaning, mold remediation, drug decontamination, carpet cleaning, break & enter repair, & trauma scene decontamination. We maintain certification through the IICRC and are an accredited Better Business Bureau firm.

I got a quote for Incredible Restorations this week. It was overpriced and did not follow the…read morehourly sheet they had. It did not break down the work by their hourly rates. The work would have been completed by two technicians in under 4 hours. They wanted to charge five to six times their going rate. When I raised it up with them, they didn't bother giving me a response. Don't go here for small restoration projects as they will not give you a proper quote and try to rip you off. It was a complete waste of time.

Fast, efficient service when I called them. What I thought was just a minor leak turned out to be…read morecloser to a flood. I do not know anything about plumbing/flooding/water damage and these guys walked me through everything professionally and in plain English. Everything was easy from start to finish. I started in a panic but it was all stress-free in the end. Just gets the job done.

When you are calling to inquire about pricing and other information, I can guarantee you service…read moreand everything will be good or ok. But beware..... everything from here goes down hill. They are a terrible project management company. Do not expect that they are the ones doing the work. They contract out a lot of their work. I was so frustrated dealing with their customer service and they charge 3 times more than other companies. Communication was horrible with this company. The project manager, Perry Rosen answers the phone quickly for new businesses but after that it would take over days to hear back from them. They would constantly provide excuses on when the job would start. But if you are looking for a conversation with no work done than Perry is the guy because he loves to talk and show off his expertise. We had water damage and my company hired them. They left the dehumidifier in the place for over a week and charged us for the entire duration that the dehumidifier was sitting on site which we don't need. We really needed 2 days. Then we wanted them to do repairs. It was excuses after excuses. Almost 1 month went by and no work was done. We got so fed up that we hired someone else. To have some fun, I followed up with them on when they can start and I finally heard back months later that they can start. I declined them and told them the work was already done. The project manager was not apologetic at all. He sounded like he had plenty of work and my job was nothing. I do not recommend using Paul Davis. When I got the other restoration company in to finish part of the work that Paul Davis started, they told me that they too are aware of Paul Davis and their practice. I then found out the reason why Paul Davis kept on pushing my work was because the other jobs they had on hand were with insurance companies. But I am glad I didn't hire Paul Davis because I later googled and found many complains about them on BBB and other websites. Not to mention many others have reviewed their workmanship being horrible. I am glad I didn't go with them or else I would be joining the numbers of consumers on BBB and other handyman review websites complaining about them. Also note, the project manager Perry Rosen enjoys talking about current and past projects working on to show off. I learnt about some of the other buildings that they were working on and the type of jobs that they were undergoing. I personally don't think that is correct due to client confidentiality. I just listen and yes I did report the incident to my boss regarding about the work that they were doing on our competitors and their past jobs. Not sure if that is their practice to talk about their current client jobs and issues. Or talk about how the owner at this X building insurance went up due to several floods and that they were hired several times and etc. If that is the way for you to show business knowledge at least not let me know where it is located and which building. But again, maybe Perry loves to talk. He talks too much.

Slow.... we waited 5 months for our repair. Then they sent a sub par contractor that did low…read morequality work. Paul Davis farms out the work to inexperienced people. Just pass on this company if you want your repair expedited with quality contractors.

Jorge and team have just repaired my popcorn living room ceiling. There had been water damage due…read moreto a chimney leak. When the repair was done and it was time to paint, the first paint he used did not quite match the rest of the ceiling. He took the time to go to a different paint store, and came back with a new can of paint which matches perfectly. When that was all done he cleaned up the work area thoroughly. I am very pleased with his work and would recommend him to anyone. Marcia

Needing a contractor to install drywall walls and a ceiling area and a painter to topcoat interior…read moreand exterior frames for all the windows and doors in my two-story and basement home, I looked on Yelp for someone with first-class, credible reviews. i found Ibanez Walls and Ceilings right away. I gave them a call and Jorge and Fariba showed up at my door. I could tell right away that they were lovely people who knew their work well. They worked for nine days in my home. They were kind and respectful, always careful to let us know what they were doing. They did excellent drywall work on walls and a ceiling. They also expertly painted a large number of window and door frames inside and out. Their work looks beautiful. I would hire them again for any drywall or painting.

I was told off for a review that I never posted to home stars. I was shocked when this I was told…read moreby an employee to remove the review when that was not even mine. Hmm it must have been a bad day or something from the staff (which is not normal for a company). As all are kind people. Still I am happy with their service and want to recommend them. A recommendation, stay clear of reviewing this company at all.

Unfortunately, I recommended this company to my friends. They have been harassed and treated meanly…read moreby this companies employees for the failure of the company to take machine away with them as they asked them to do in the first place. They even invaded their privacy on several occasions and called their home to announce them watching other repair men and the family. Depending on the employees who you get expect huge problems when they do something wrong. I even had to help my friends negotiate terms to get them to stop harassing my friends and her family. NEVER I not use this place and if you want. I recommend use another company altogether for less hateful treatment to you.

The cleaning job was fantastic. They even came back a couple days later to do a touch up…read more It took a little while to get in contact with them to get it scheduled, but they managed to move up the schedule to make up for the delay. I would definitely use them again.

I contacted Grant because my clothes became very "dusty" after renovation. The problem persisted…read morefor nearly a year despite repeated washing of them. No one was able to tell me why. Then Grant came for an inspection and immediately identified the root of the problem: powdery mildew which must be caused by storage of my clothing during the renovation. The storage room was most probably damp and thus fungi developed on my clothes. Grant was very helpful, checked the humidity of my whole apartment, told me how to salvage my "dusty" clothes, and gave me useful tips to keep mildew from resurfacing again. He did all these without charging me a cent, saying that he has done nothing for me. I am extremely grateful, and highly recommend him to anyone who want fast, efficient, professional and excellent service. Thank you Grant!

I called Service Master for water damage restoration. It was a small job. They initially quoted me…read more$650 for demolition and removal. They provided me an updated quote and wanted to charge me $1200 for the demolition and removal. They said they got the quote wrong and quoted me for linoleum when I told them it was for tile. I said okay, fine. I scheduled the work with them. On the day they were supposed to come, they told me they couldn't start the work because they needed to get my tiles tested for lead and wanted to charge me $500 for lead testing. So, I got it tested for $100+GST with another company. Then I scheduled them to come start the work and they wanted to charge an additional charge of $250 for a full clean. These guys are not trustworthy. So, I told them that I wasn't going to go with them anymore. They tried to remove the $250 final clean charge, but they already burned the bridges with me. I would not go with this company. There were so many red flags with them. They don't seem to operate in good faith and try to rip you off.

Terrible. Dishonest, unresponsive, slow, and manipulative and no project oversight. I have been…read morewaiting 4 months for a settlement and to have my own expenses reimbursed. I asked them not to continue with their restoration after the drywallers completely botched the job - trimmed drywall around vents and outlets without removing the cover plates. I removed the ruined drywall myself only to find insulation was not installed behind even though I had the conversation about required insulation in front of the Servicemaster project manager. I personally finished the insulation, drywall, mud, tape, sand, paint and trim myself and I am still waiting to be compensated. It is a an intentional tactic to try to make you walk away so more of the project budget can be put into someone's pocket. They use the most unskilled trades and even the trades try to screw you. Subfloor was put in over concrete without insulation even though floor and insulation was removed by Servicemaster and the promise was to: "Put it back exactly the way it was". Beyond that subfloor was fastened with nails rather than screws likely because it is much quicker. Any installer knows not to use nails as they pop out and even on my first walk-through that is exactly what was happening. They just hope that most people will not notice or say anything. There is also a wall out of plumb which I did not notice until too late. Now the door jam is out by an inch and a half on one side. They come on so strong and polite in the beginning especially when they are doing the initial remediation but that is how they get the rest of the renovation business, receive the budget and try to pocket as much as possible.

Oh man, these guys are amazing! Joe has been so helpful and informative and Adam has kept me…read moreupdated pretty much daily on everything they are doing. I feel so blessed to have a company that cares about the work they're doing and the people they're helping. I will be recommending them to anyone in need of a restoration company. I've dealt with other restoration companies in the past but I've never had a group of people so invested in their quality of work and customer service like Epic! Thank-you, guy!

Great customer services - very knowledgeable staff all ready to help and will help you get your…read moreproject done not just safely but also within budget! Will be using them again as well referring them to family and friends!