Run! RUN! RUN! .my fil needed short term rehab after a rather sudden decline from complete…read moreindependence. We were presented with little choice since he is on 5l oxygen. First impression was fine. Nice people. All introduced us. Reassured. Then the truth appeared. Next morning Speech therapist saw him. Then leaned in whispered Get out of here this place is horrible. We were understandably shocke, upset . The SW called us to explain this whole process. We informed them what was said. Apologies all around. She explained rehab is offered only 3 to 6 times a week. Very different from the 7 days offered on the website. We asked when therapy doesn't happen. Do u help him out of bed. Yes absolutely every day. Eat in dining room. My fil.is completely intake mentally. No neuro deficit. Just physical decline from long hospitalization. Next morning no therapy ordered. They keep him in bed despite begging for help all day. When questioned. Nurse told us nurses DO Not ever get pts out of bed. Not my department. We asked for supervisor. No one was available. Next day came up to discuss. My fil still in bed call bell rang for 30min. His insurance paid for rehabilitation. Not for him to be in bed for 2 days and staff overall not nice. NEVER EVER COME HERE IF U LOVE YOUR FAMILY!!!!!!!!!

I spent enough time visiting family in this facility to understand 110% why the elderly don't want…read moreto be put in nursing homes. Understaffed, uncaring, unattended, unresponsive, etc., etc, etc. I'm not going to list the countless grievances I have for this place because my family member passed some time ago and I want to distance myself emotionally from the experience of Meadowbrook Care Center. I just want to communicate to any reader out there that if there is no possibility to keep your family member at home, don't let one day pass without visiting them, attending to their unmet needs, and advocating for their well-being. Are all nursing homes/rehab facilities for the elderly like this one? God help us all.

My father came to South Shore for a rehab, he had a stroke and the rehab staff got him up and…read morewalking again! It was like a miracle. The Nurses really care about the residents there as well. My family and I are very happy with our experience!

This place is horrible! It is run down and falling apart. There are missing floor boards,…read morehalf-painted, crumbing walls, broken screens, and bugs crawling on the walls. In the cold months, the wind blows through the closed windows. One family member saw a roach nest in the library cart (a bunch of old books piled up in a mess). Most of the aides are very good, some seem rude at first, but once you are there for a while you realize they are completely overworked! There is not enough people to help the patients. The same for the nurses on the floor. They don't have time to breathe let alone answer any questions. Some of them are not even given enough information when they start their shift to properly treat patients. If you need a nursing supervisor, go to the nurses' station. Most of them will not even look at you and seem unwilling to interact with caring family members. If you have any questions or concerns, they will tell you they will get back to you with an answer or follow up with a doctor, but they usually leave at the end of their shift without a word. They also will not care if you notice certain medications aren't being given or that a patient hasn't been moved often enough. The administration also seem to have problems with communicating. You will rarely see the nursing administrator out of her office. She is hesitant to discuss or disclose records of patients to family members legally allowed to ask. I was told we would have to pay for copies of their medical records, which are hand written and not available on a portal. This is not a place to rehab, it is a place to have set backs. If you have a family member there, you need to be very observant. Watch out for bed sores. Make sure people are not canceling patients physical therapy because they don't want to get them up. Make sure your family member is being moved if they can't move on their own. Make sure they are being fed or that their feeding machine is working. My family member went many hours without nourishment several times while there. I will say some positives about this place. The respiratory therapists who are there during the day are very attentive and caring. (The evening one can be found napping occasionally in the upstairs rec room if you need him.) The speech therapists, PT and OT staff, for the most part, are also very knowledgeable and caring. I think the PT and OTs need to follow up with a patient in person if they are being told the patient is refusing to go. I challenge the four owners of this place to stay there for an extended period of time as an immobile patient. I wouldn't want my name associated with this place unless major changes are made fast.

Starz rehabilitation center is one of the best places you could ever go to the people are beautiful…read morevery nice they help you they care about you 9525 Queens Blvd. I've been going there for the past three months I'm looking forward to going back again but they said people with Medicaid and Medicare have to wait two months and then go back again they said that's the procedure it's really hard because I need my physical therapy but I recommend that place they're really nice people

This is my second time being treated at Northwell Health STARS and I wouldn't have it any other…read moreway. The therapists there really help you strengthen your body and heal. While they assist you in stretching and therapeutic massage, they also give you the exercise tools and tips you need in order to maintain a pain-free life everyday at home and in the workplace. The therapists and assistants are really dedicated to each of their patients as I can see while I'm there being treated. Everyone is so friendly and outgoing, they all make you feel right at home and relaxed. I highly recommend coming here to be treated, you will find yourself in a great deal of relief mentally and physically.

This rehab Center has a terrible, obnoxious, haughty and rude, nurse practitioner. He was in charge…read moreof prescribing and coordinating medicines for my wife during her recent stay there. He never consulted us or discussed pros and cons of the medicines and changed them without us knowing the side effects or interactions among them. I had to constantly go and ask him about them. One day he got extremely angry and yelled out "How many times do I have to tell you. Get out of here. I'm not taking care of your wife. Take your wife and go. Get out. Go." I was totally shaken and stunned. I told him he was not the owner. I wanted to talk to his boss, the medical director. He flippantly answered." Go ahead and talk to him. I am not his son." I complained to the Administrator and the medical director later. They both said they were reassign his area, but really didn't since he was at his nursing station whenever he worked,on our floor. They didn't fire him or even admonish him as I could tell. This kind of egregious professional misconduct should not be tolerated anywhere in rehab centers. These employees work there because of patients and rehab centers are open because of patients. There were times when medicines would be delayed, even after asking for them up to an hour. All in all most of the supervisors, nurses, aides, PT staff, admissions staff and receptionists were very nice people. The food is not good and we had to bring it from outside most of the time. I'm giving this place a one star because this nurse practitioner ruined everything for us. We were in the middle of rehabilitation, so didn't want to change Centers. I'm thinking of complaining about him to the New York State education department, National Health Care Associates (owners of Bel-Air, ) and Medicare among others. Anybody considering putting their loved one here , is strongly cautioned about a possible similar horrible experience to ours and should think about it very carefully.

I had knee surgery replacement and I live alone... who wouldn't want to be home?... for me I had no…read moreoption! I'm grateful for Belair...thank you to the staff, the PT is by far the best I have experience. Thank you Shaina for helping me with my PT recover, thank you to the nurses station, Henrietta who helped me with my showers and make my bed... to Sally who asked me how I was doing or asked if I needed anything, and the activity crafts that came around to ask you if you wanted to participate... Thank you Roseann the administrative staff who was so kind and helpful when she spoke to my daughter!,, this was my experience at Belair Rehab and I'm thankful that it was there for me..

The worst food ever. I was on a low sodium heart diet and all they gave me was ultra processed…read morefoods, canned foods loaded with sodium, and chemicals, artificial and genetically modified crap. The care was lacking in quality and quantity. I would ask for assistance for cleaning a wound i could not reach and all i got was " thats not my job" i was supposed to take 2 showers a week and had to beg for one. They couldnt even get my blood tests right to adjust my blood thinners. Terrible place .

This place is horrible. All of these great ratings are obviously submitted by staff. Their…read moreattitudes towards the patients suck! Your love ones left in their hands will never make it back home.

The social worker will keep your family member longer than need be if you have a secondary…read moreinsurance. Just to bill them I had to fight with the social worker to release her even though the physical therapy team said she could be released. It was a nightmare. They let her come home one day and I had to return her that night. Just so they could bill her last night there. What a scam.

Upon arriving from the hospital we were greeted by all the staff and everyone seemed friendly and…read morecommunicative. That quickly evaporated. Within 2 days they couldn't locate her clothing we brought in for her. A few days later they lost her close up glasses (not cheap ones) when we had a change of room. I reported this to everyone here from the volunteers all the way up to administration. There is no communication here and most of the staff is very lax and slow. They almost never delivered her hearing aids and I had to ask for them every time I came. (They are taken out and put in a cart at night ). The TV wasn't working for the entire first week even though they called maintenance. Into her second week she developed an infection and nobody called family to let us know nor were we told what the treatment regiment was. I just felt that overall the care wasn't great. I have nothing else to compare this to but I am overall very disappointed. I know working here isn't the greatest job ever and it's very demanding but I'm sorry I didn't see the overall rating on yelp before she came here. The best part of this place is the free bakery in the lobby.

I love it here! My first visit was quick to book and the staff were very friendly and kind. I love…read morehow easy it is to book appointments and I really feel like I am getting a personalized experience. My back has really been hurting me and they listened to my concerns. Thank you!

Very good treatment - each tailored to everyone's specific needs. I use Shifra. She's great…read more Really helps to alleviate the discomfort and strengthen you. I highly recommend island rehab

A relative of mine spent approximately three years in this facility, which they chose due to their…read morefinancial constraints. Unfortunately, the conditions there are deplorable. The rooms are consistently unclean, and the majority of the staff exhibit a lack of diligence, often refusing to maintain even the most basic hygiene standards, claiming that cleaning the patients' rooms is not part of their responsibilities. The presence of rodent droppings on the filthy tiled floors is alarming, and the windows are obscured by grimy, faded drapes that rarely see any cleaning. This situation has persisted for years, with the facility accepting Medicaid and Medicare patients while providing substandard care, exemplified by the inadequate meals and neglectful treatment of residents.

This facility is nothing like any of the positive images they show on their website. The rooms are…read moresmall, cramped, and filthy. The staff will not clean the rooms nor even mop the floors, nor clean the windows. They will tell you it is not their job. If you try to address the hygienic issues you will be met with a wall of excuses. I do not recommend this facility for a plethora of other reasons that I don't have the time to mention.

My brother used Metro after his knee replacement surgery and he recommended them to me when I went…read morefor my surgery. The care was excellent, the facilities were well-equipped and immaculate, the staff was highly professional, highly knowledgeable and friendly. I recommended them to my wife when she needed physical therapy for her hand.

From the owner: Physical Therapy, Aquatic Therapy, Rehabilitationread more