Absolutely horrific experience!!!!! Would never wish this upon anyone.... If you value yourself, do…read morenot come here.
My mother has been a patient of Dr. Nicolucci for more than a year for sinus lift, extraction and implants placement procedures. He, as a doctor, had done an excellent job, and is in general a very nice and pleasant individual.
Now I will tell you where the traumatic, horrific and unacceptable experience for a medical office started... both of his front desk ladies, Jill and Madelena, treat patients as if they are invading their personal homes. When you call the office, you never talk to a live person, you instead have to always leave a message and maybe in 3-4 days someone will call you back (high emphasis on the maybe.. had to call several times...). My mother had an appointment for 4 months after her implant placement, originally schedule for the 12 of February. Neither my sister or I were able to bring our mother to that appointment date so we emailed (since phones are never picked up) office staff 2 weeks prior to Feb. 12 asking nicely to reschedule it (it was supposed to be a check up appointment and shouldn't have taken more than 15 minutes). We got a reply that the doctor is very busy and the nearest availability for the appointment would be the 30th of March. For that date, the time of the appointment scheduled and given to us was 1:30. On the 23rd of March, the time and date of the appointment was confirmed via email sent from Dr. Nicolucci's office (stating appointment scheduled for March 30th, at 1:30pm). On the 30th, around 1:17pm, when we were driving to the office, around 5 minutes away, I received a phone call from secretary Jill yelling and accusing us of being late to our appointment, which she states was rescheduled earlier "the 20th of February for 1:15pm". Upon arrival to the office, we showed her a printed copy of the email FROM THEIR OFFICE confirming on the 23rd of March that the appointment was indeed for 1:30pm, March 30th. That absolutely insane lady, did not even look at what we were showing her. She started accusing us of still being late for the appointment, and yelled at us that the doctor would not see us since we were late.. (to put into context, the other person in the waiting room looked also horrified just listening to this lady yell). My mother got so stressed out with the situation that her blood pressure rose to extremely high levels, and she had to take medications to calm herself down. Unfortunately, at that moment, even Dr. Nicolucci did not intervene and instead stated that his front desk personnel "are always very professional". Understanding what type of people we were dealing with, we kept calm, kept a steady voice, to try and not aggravate the staff even more.
We just wanted to get this experience over with, and our mother went to get her checkup done. It was reasonable to expect "professional secretary" Jill to apologize for her outrageous and unprofessional behaviour, yet no apologies were given.
We feel very sorry that such a nice doctor had his reputation fully ruined by his awful staff. The only way I would see for anyone to get any procedures done at his office would be to have those ladies fired. In a medical facility, with patients who are stressed and about to undergo medical treatments, this is the last thing need, patients need to be respected no matter what.
If you do go to this office for any dental procedures, be aware of the front desk staff, and brace yourself...
