First Id like to note that when I called Erica I was in total distress. I had earring bags embedded into my skin that were completely covered and not visible. I gave Erica a call and situation and she advised for me to stop in so she could take a look. I was extremely overwhelmed as I was told by urgent care the earring need to be surgically removed which could cost me $300 plus after speaking with Erica. I was at the shop within 10 minutes. Erica did not know what she was getting herself into but she tried. And that was all that within in had had both of what I thought were butterfly earring bags removed. They actually ended up being small clear backs that I had forgotten that I had switched to removing the clear backs was almost painless. Erica saved me so much time paying stress and money. again, to Erica did not know what she was getting herself into but she was willing to assist she assessed the situation tried a few tricks and the earring out with minimal pain. Erica was very welcoming, kind , patient , and gentle. 10/10 service provided . Erica went above and beyond and I am very grateful. read more