I booked an appointment here. I never received a confirmation email so that led me to wonder if I actually booked. I never recieved a reminder email not text either. I called numerous times as I did not want to no show then be charged. After many calls someone finally answered and said they silenced there phone line. Did not get my hair cut here due to lack of communication and not being professional. read more

FRESH - Call log, couldn't get a soul to answer. - Hair Salons Near Me - Charleston, West Virginia

Best salon in the Charleston area. Hair services are top-notch. I have naturally coarse black thick hair and my stylist has been able to balayage it and keep it healthy and it looks fitting, not streaky or crazy. The spa services and staff are amazing as well. read more

Loved this salon when they opened 3 years ago. They were so eager to please and present a safe, accepting attitude. Now however, there seems to be a revolving door of employees and the owner uses many trainees to help her rotate clients at a high rate without personal attention. Personalized service has been cast aside. Scheduling appears to be an issue and reminders aren't guaranteed. I've witnessed both clients and actual salon employees be ridiculed and subject to middle school bullying tactics. Today I scheduled a high end service and the entire process was delivered by an apprentice who hasn't even finished her cosmetology license. The product lines offered here are top notch and there are a number of excellent professionals who can provide that. Kudos to those who maintain high standards!! read more

Beautiful spa and wonderful staff. I have had multiple services there and have always been happy. They are the best spa/salon in Charleston. read more

This was my worst hair experience of my entire life. I saw Lexi, who was quite less than welcoming upon my arrival. It was clear she didn't want to be there and seemed to be in a rush to leave for the day (I was her only client). I tried to share what I wanted at the beginning of the appointment, and it seemed as though she did not listen to a word I said; I asked for balayage, she gave me traditional foil highlights, I asked for very natural strawberry blonde (close to my natural hair color) she gave me orange red hair, I asked for a haircut she trimmed the very ends on the back of my head with no attention to the front of my hair. When I expressed my dissatisfaction with the color, she did not apologize and stated that it looks just like the picture I wanted. She grabbed (what I assume to be) the owner and they tried to correct the color, quite unsuccessfully, as my hair is now a brassy yellow and NOTHING like my original hair color OR what I asked for. Both the owner and the stylist said the color that I left with was "close to what I wanted." The owner gave me free product to try and rectify the situation after spending $150 for poorly done hair. Now I will need to spend another $200 dollars to fix their poor job. I am beyond disappointed and would NEVER recommend. read more

FRESH - What I asked for - Hair Salons Near Me - Charleston, West Virginia

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This place has no hygiene rules and is very un clean. Plus there pricing is ludicrous. Absolutely price gouging. I would not darken there door ever again and am advising others to do the same. Hair dye on dress and hair color was not at all what I asked for. Save your and money!!!!! read more

FRESH is a first class salon. They offer any service you could possibly want, have top notch products (Kevin Murphy)and have the most talented stylists, estheticians, nail techs, etc in the Charleston area. Everyone is super friendly and you feel so relaxed and pampered in this gorgeous and luxurious salon. Ashley Edwards the owner of FRESH has been doing both mine and my daughters hair for years now and is fabulous!!Also Haylie Pack is AMAZING and does the best hair extensions in town. Let me just say I could not make it without Terry Pack, esthetician. She is absolutely INCREDIBLE!!!! I have had facials and lashes done at several other salons in area as well as throughout various parts of the state looking for someone to do eyelash extensions really well. When I finally found Terry I knew as long as she was in business she had a customer for life. Her volume lashes are simply perfection!! Her facials and products are also amazing. She really helped my daughter tremendously with her dry skin. Can't say enough about these amazing ladies at FRESH!! Do yourself a favor and check them out. You will be so glad you did!!!! read more

I've been a happy customer of Ashley Edwards for awhile. The new location is very easy to park and enter, cheerful folks everywhere inside the relaxing, tasteful space. I dropped by today, desperate for a haircut due to job requirements: she walked me right to her chair and I was finished with a great blunt cut in 20 minutes that really highlights my grey streaks. Can't wait to see the expansion coming soon!! read more

I've been with Ashley and Jason since the beginning. I have seen them grow the business into a very professional, high-end Salon in the Kanawha Valley. Ashley goes above and beyond to make everyone happy. She has truly become family! They have built a beautiful salon where Charleston can come and get pampered. Wide variety of services available with Charlestons talented stylists, manicurists, and aestheticians. This is where I go for all my pampering! Emily West has been doing my nails for many years! She is always happy and laughing and brings a smile to my face. She does amazing nails that don't chip, peel or break. My nails have never looked better! She has a HUGE collection of dip colors. Her pedicures are amazing and last forever. I highly recommend FRESH Salon to get you looking your BEST!!! I also want to give 5 stars to Kyla Sowards, Nail artist. She does fabulous work, such a team player and is always smiling. I highly recommend her!!! read more