Cancel

    Open app

    Search

    Fresh Air Systems

    3.4 (16 reviews)
    Closed 8:00 am - 5:00 pm
    Updated 1 month ago

    Services - Fresh Air Systems

    HVAC installation or replacement

    HVAC system repair

    Fresh Air Systems Photos

    You might also consider

    More like Fresh Air Systems

    Recommended Reviews - Fresh Air Systems

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos - Fresh Air Systems

    Richard R.

    When FAS Fresh Air Systems came to install the first air handler 9/18/2019, they had asked me which unit needed replaced? I told them I am not 100% but I think it's the back one (unit A) but call Anna FAS head of office to check. I was down in the office when I heard a loud hiss as it just dumped 12-16 lbs of R410a refrigerant in my house setting off all smoke alarms, and forcing me to take my dogs outside and opening all windows. I called Anna and reported this, and she said she would have their supervisor take care of it (James?). I let them work unattended, gave them a box fan to suck cool air from the house and into the attic. They got (Unit A) patched back together, and preceded to work on unit B. They installed unit B and upon inspection, the whole middle of the unit, the back middle portion and where the primary drainage was leaking water into the secondary pan. They proceeded to fix this with black duct tape. I paid my invoice, and they left. I went back into the attic a little time later, and discovered trash thrown about the attic, the units that are up there are original with the house, and these parts were to an air handler. I explained to James I have cleaned up most of the trash, and James said he would have his crew come out and fix the air handler smell (unit A) and clean up the rest of the trash left. The individuals were Anthony and I do not know the name of the other individual. That night the house had a very musty smell, I had text James who works for Fresh Air systems and was told they could of knocked some dust loose and it would be taken care of tomorrow morning. The same crew arrived and told them to take all trash that they had left, I was apologized to and told they were "very sorry" and fixed the pipes that were leaking onto the plywood and were nice enough to replace the p-trap, they were nice enough to throw the excess piping and p trap behind the air handler. I called Anna and she put me in contact with Derek (owner), We had a conversation and he would like to come out and "look" at the unit that was not set up correctly and the unit that is now leaking from the plenum box. The second time FSA came out to install the second air handler (10/14/2019) they said they would fix the problems with the first unit. I asked them to please not leave trash in the attic this time, and was disrespected in my house the second time by the same person (installer)I was assured that the issues would be fixed and bottom line it's worse: one units secondary drain pan is not hooked up, both units are scratched all over the bottom. Wires and lines are spliced or not secured to anything. There is no regard for someones house or new items. Pros:************************************************** -Anna is very helpful -Derek is knowledgeable - seems to be for customer satisfaction but have not heard from him since the first time he came out. Thus does not care, to fix issues that arise. -James (former lead) was amazing and kept to customer satisfaction till he left. -They show up on time Cons:******************************************************************* - will leave Trash in attic - will scratch your new items up - not secure items properly -They will not call to get right information when needed -scratched stairs - wont properly support units Final verdict : DO NOT SIGN ANYTHING UNTIL YOU FULLY INSPECT - if you do the invoice is complete and nothing will be done about anything ***UPDATE*** 11/1/2019 - City of New Braunfels failed both air handlers as neither was up to code for installation.

    See all

    1 year ago

    Service was always great! Derek and team fixed issues and let us know when to replace our system without pressure

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Derek L.

    Derek L.

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 4
    Thanks 1
    Love this 0
    Oh no 0
    Photo of Jon O.
    0
    25
    4

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of David A.
    109
    12
    4

    9 years ago

    Business owner information

    Photo of Derek L.

    Derek L.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jim R.
    0
    21
    2

    13 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Derek L.

    Derek L.

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0
    Photo of Steve B.
    0
    169
    74

    11 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    11 years ago

    Helpful 3
    Thanks 1
    Love this 1
    Oh no 0

    Ask the Community - Fresh Air Systems

    Review Highlights - Fresh Air Systems

    James and Derek will continue to have my business for a long time and I will continue to refer them to anyone willing to listen.

    Mentioned in 5 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Heating & Air Conditioning/HVAC 7,764 times last month within 25 miles of this business.

    Verify this business

    Veteran Air

    Veteran Air

    4.7
    (92 reviews)

    Phenomenal team!!! Super responsive with great pricing. They stand by their work and will work with…read moreyou to come up with a sensible plan to fix whatever issues may need attention.

    Very disappointed with the quality of work from Veteran Air…read more I called Veteran Air before a major cold snap to have our heat pump checked out. Their technician, Jonathan Scholtz, diagnosed a corroded indoor evaporator coil and low system pressure. He also tried to upsell me on replacing the entire unit -- I should have realized that was a warning sign. Instead, they replaced just the coil. I paid the full amount ($3,233.85 after the veteran discount) and hoped that would be the end of it. About five months later, I started noticing the condensate pan overflowing and draining outside the house. I tried clearing the lines myself, but the dripping continued. Since it took Lisa from Veteran Air several hours to respond, I went ahead and called another HVAC company for help. They charged me a $150 on-site visit fee. The other technician was shocked by what he found: when Veteran Air replaced the coil, they never reinstalled the baffles around it and didn't even secure the coil properly in the brackets. There was basically no way for the condensation to drain correctly. He also confirmed the system pressure was still extremely low. The other techs could have fixed it right then, but they didn't want me to be out of pocket for repairs that should be covered under warranty. They recommended I call Veteran Air back to make it right. Here are pictures of what the other HVAC tech saw. I'm really disappointed -- I expected better, especially from a company that serves veterans. I wouldn NOT recommend Veteran Air based on this experience.

    Beyer Boys Air Conditioning & Heating

    Beyer Boys Air Conditioning & Heating

    2.7
    (68 reviews)

    I used Beyer Boys for a full system replacement and new ducts. Of the 4 different quotes I got,…read moreBeyer was second lowest and I went with them based on their price, professionalism and thorough explanation. From start to finish, they showed up on time, were courteous, did what they said they would and were accurate in time frames and price. Almost a month with a the new system, using both heat and cool, and so far everything works great and quieter than my last unit. The only reason it's not a 5 star review is that the clean-up outside wasn't that great.

    Big time rip off!!!! Used them for a complete new ac system and opt in for the care package. Once…read moreinstalled and every single time they came for service they had to add freon. For about three years totaling 3 services per year for a total of 9 services. Now im not an HVAC technician by any means. But trying to explain to the beyer boys that the leak has been in place since installation was like trying to explain quantum physics to a ferret on crystal meth....now that i think of it, it might be easier to explain this to a pack of ferrets on meth. Anyways, all the service records addressing the freon leaks since installation was not enough. Well ok i understand that this city is saturated with employees who graduated from Judson ISD so i told them to go ahead and find the leak at a cost of $1,500 which again was leaking since they installed it. Yet another SATX business that steals from its community. Cant wait till karma catches up. You have been warned!

    Fresh Air Systems - hvac - Updated July 2026

    Loading...
    Loading...
    Loading...