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Freewheel Cycles

5.0 (1 review)
Closed • 2:30 pm - 6:00 PM

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8 years ago

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Little Capistrano Bike Shop

Little Capistrano Bike Shop

(7 reviews)

$$

The chain on my bike broke right near this shop, and the owner was extremely helpful and…read moreinformative. Put in a lot of effort to help us out and was very generous and friendly. :) Definitely recommend for anything.

Excellent Excuses; POOR Maintenance…read more It's the bike shop you want to love, but can't. It's got a cute name, great locations, is friendly, and family run. We rented twice in the 2021 season, a total of five bikes. Almost all of them had maintenance problems ranging from the annoying to the trip-stopping. One bike seized up on the trail. The excuses and apologizes were convincing and friendly, so we came back for a second go. Worse. Example: One kids bike crank seized up. That's not a mishap. It's the result of not cleaning and repacking the crank bearing annually, which should be normal routine maintenance for rental inventory. Example: A half-hour later they showed up with a replacement bike and an excuse, but the technician refused to stay until our child fully tested it. That bike had a front derailleur and shifter so gummed up and dirty that it took superhuman effort to shift. Our child could not operate it, so plod along with no front derailleur. Example: Three bikes had grimy tacky grips. They excused themselves saying last year's sanitizer destroyed them. Ok, but why didn't the replace them? They claimed they can't get any because of covid. I took that at face value, but then checked on Amazon that same day. I can order any number of brands, delivered as soon as tomorrow. So a bald-faced lie. Example: Two other bikes had one inoperable derailleurs each. Each and every problem would have been avoided by modest routine maintenance. But with every bike rented, I guess they figure, why should we bother? One reason is a review like this. Try another shop.

Seacoast E-Bikes

Seacoast E-Bikes

(4 reviews)

This may be lengthy but it's well deserved. I've purchased e-bikes online (direct purchase from…read moremanufacturer) but was never satisfied and when issues arose, ex.: the bike stopped working with 164 miles on it, that company didn't want to cover it. I decided to shop local instead and after a lot of research, I thought that it would be worth my while paying a visit to Seacoast e-Bikes. Wow!! Am I glad I did. The lady that assisted me was not only very knowledgeable but extremely patient and made sure that my questions were answered. She pulled no less than a half dozen bikes for me to try and seemed vested in making sure that I had the right bike with the right fit. She wasn't pushy or even tried to oversell. You could see that she had my interest, just like if she was the customer. The service didn't stop there. After picking my bike, they made sure that it was well adjusted and road worthy. The owner even checked up on me to see if everything was in order. While waiting for my bike to be ready, I also witnessed how returning customers were treated ... It reassured me that I made the right choice. We have another bike to buy for this upcoming season, and we are heading to Seacoast e-Bikes without even looking at other dealerships because they do customer service the old fashion way. BTW, I am not affiliated with the shop, the owner(s) or the staff. I was not paid nor even asked to write this review. I am just a VERY Satisfied customer.

I bought my Aventon Level because after I did my research, it was the highest rated e-Bike in its'…read moreclass. In just over a month, (in the winter time!) I have put over 400 miles on it and it's going strong. I bought the bike from a dealer, Seacoast e-Bikes, because it is a fairly complex piece of machinery which requires some amount of care and feeding. Just about the time the bike was ready for its' tuneup (free at Seacoast), I got a flat tire. The flat was in the rear wheel with all sorts of connections to the chain, motor, gears etc. I dropped the bike off at Seacoast and the fixe the flat, and did the tuneup for a total of $50. If I had bought the bike via mail order I would have paid a lot more. They even dropped the bike off at my house free of cost. Shane, Frank and Steve and the rest of the staff really care about their customers, and know bike maintenance and repair cold. There is no reason to buy an e-bike mail order, because sooner or later it will need service and maintenance. If I could give 10 stars on this review I would. s

Freewheel Cycles - bike_repair_maintenance - Updated May 2026

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