I am a local, long time, business manager and owner. Last year, I rented my first storage unit at…read morethe Holladay self storage location. I have used several other storage companies/facilities over the years. I have been very pleased with the friendly and helpful onsite manager at the Holladay location. I have added two additional units at this site(for a total of three), as I have needed more storage space over the past year. I was looking for their contact info, to call them with a question, and noticed the scathing/negative feedback about this facility from Jared H.. Honestly, I was shocked by his review. My experience has been nothing but professional and pleasant. I usually don't give feedback on these sites, but know how much damage a negative comment can do to a small business. I know most customer feedback is often only from unhappy customers, and many times is from clients who don't pay their bills (or pay late), and then get upset and complain about anything and everything they can. I don't know this to be the case, with Jared H., but find it strange that we have units at the same location during the same time period. During which, he claims a terrible rodent infestation is happening, and I see ZERO signs of rodents or even many spiders or bugs in any of my three units, spread around the facility. I would like to give some much deserved positive feedback. Again, I started out with one unit earlier last year, and have added two more over time. This is a direct result of the quality and personal service I have received. If anyone wants to know the truth about this facility, go in and inquire about what units are available. I'm sure that just meeting to the onsite manager, and seeing the well kept, secure facility, with units behind a locked gate(all but three or four cheaper units, including the one that Jared H. apparently opted for, outside the locked gate). Hopefully, seeing for yourself, will allow you to make an educated decision for yourself. I believe you will see that this is a nice well kept facility, as I have experienced, or see if you find it is as horrible as the disgruntled Jared H. implies. As for myself, I would like to thank the facility owner and site manager, for providing Holladay a convenient facility, with professional, helpful, and friendly service