Langley Police Attended to help me, thankfully,
Dishonest…read moreCustomer Service, Faulty Workmanship- Ruined Apple IPad.
Issue was the screen button would take 2-3 presses to turn on screen.
Took it for service to "Discount Phone Repair" (Lucky Mobile) at 20285 56th Avenue, Langley
on September 18 2020, spoke with a service tech.
He said button could not be repaired Or replaced, instead needed a entire new glass window.
After he installed the new glass, My IPad became useless, racing and typing on its own!
Utter Malfunctioning to say the least.
I took it back to the store, showing them a video I took on my phone of it typing on its own at fast speed.
Although they acknowledged their repair, they would not fix it without the receipt.
I said " you must have on on file here" insisted I bring my receipt.
Went home and searched....contacted my Credit Card Company for highlighted charge on my statement,
blocking out e- relevant other statement information.
Took the printed statement to the store " 18SEP/19SEP DISCOUNT PHONE REPAIR LANGLEY BC $100.80"
The Store refused it, saying they need to see my entire credit card statement that is "privacy infringement" to hand over my entire statement to them.
I said you have a copy on file, why don't you look it up? Said they don't have time for that.
I said you should fix it, how do I get you to fix it? You can't just leave it like this.
Told me to leave the store or they will call Police.
Wow, I was blindsided by the arrogance and utter rudeness.
I went outside and phoned police myself.
*Grateful Police attended, I explained to officer what I have been going through, and showed my CC Receipt.
Officer went inside store and talked to them, came out and asked me to go inside.
* Strange, miraculously that they found their copy of my receipt order, but it took Police attendance.
Store offered me $50 refund, saying that's if you don't put a review about us.
I said "full refund as IPad is not working now," I said I will not write a review if you refund in full as I now have to have it repaired somewhere else.
Store refunded only $50, it's my right to review a Business to warn others.
I am currently going to have my Apple IPad examined thoroughly for Liability report by examining what Discount Phone Repair did to achieve ruining my IPad.
They chose this path, not me.