Let me be clear, the only reason I am giving this office any stars is because Dr. Freeman is a highly skilled doctor who provides excellent care. However, everyone else on her staff is less than worthless. First of all, if you call while they are open and are routed to their answering service, it's because the receptionist is flirting with a sales representative and doesn't answer the phone. I have witnessed this many times while in the waiting room. Also, Sandy, the nurse, is simply bad at her job. Recently, I submitted a refill request through express-scripts. When I called to find out why it had not gone through, Sandy claimed I had spoken with her the previous week and asked that the request be sent to Walgreens instead. First of all, this is patently untrue. Secondly, even if I had requested the refill be sent to Walgreens, she had still failed to submit the prescription and it was now delayed by more than a week. I don't understand why she works as a nurse, since she clearly does not have her patients best interests at heart. Furthermore, Sandy is rude to all patients as a matter of course, regardless of whether or not she follows through on their refill requests. With any luck, Dr. Freeman will acquire new staff in the future. read more