I refinanced my home in June and have since bi-weekly payment totaling $6600 since 2 July and to date they have only applied $2200, they keep throwing my over-payments into some kind of slush fund. I've been on the phone with customer svc multiple times, to include today, supervisors who assured my funds would be immediately applied to my account, which they have not. Seems like a shady business practice to hold my money for months while charging me for interest on principal that I have paid down. Shady AF at best, should be illegal imo! This is the same shady sh!t credit card companies ran years ago and resulted in a class action suit (if I recall correctly) hopefully a lawyer will pick up on this. Avoid these shady characters...still waiting on the Aholes to do the right thing. read more