I opened an account with the Freedom First Credit Union over five years ago at their Downtown…read moreRoanoke branch located on the corner of Campbell Ave and First Street. Today, since I was getting a hair cut at Supercuts in Towers Shopping Center, I decided to visit the Freedom First Credit Union's branch there. The branch was clean and decorated very modern with enlarged photos from key areas around the City of Roanoke. It was well lit with a sitting area on the entrance and a few individual offices to be able to meet with customers or soon to be customers. One customer had finished doing business with one of tellers and was about to leave as soon as I arrived inside. The two tellers gave me a warm welcome with a smile and I approached one of them to get some cash and rolls of quarters. The teller was very nice, yet professional and asked me for my bank card and ID. They did this since they didn't know me personally, but in the downtown branch where I go most of the time, the tellers that know me don't need to ask for my ID. This is one of the advantages of dealing with a credit union over a large bank. You get more personal attention. The teller completed the transaction in a reasonable time and was very friendly and hospitable. This branch also has an ATM machine housed in a small building located in the parking lot of Towers Shopping Center where one can drive up to it and use it from the car. Beside the fact that you can open an account at Freedom First Credit Union with very little money and their staff are very friendly and professional, I also enjoy the convenience of their user friendly app. You can see all your transactions in the palm of your hand, transfer your money from one account to another, take a picture of a check you received and make a deposit via your app, and have useful information about financial planning and the other services they provide on the app. One of these services is the Roanoke Financial Empowerment Center, where you can meet with a financial counselor and receive financial education and advice. Another is a meeting with a credit union representative to review your current services and see if your would benefit from adding additional ones. And another is meeting with a financial planner to talk about investments. Even though I still have an account with a large bank as well, Bank of America, which I've had since I started attending the University, that at that time was known as Bank of Boston, I have great pride of being a banking customer of Freedom First Credit Union and would highly recommend it to all those considering opening a new account for the first time or those who are considering switching financial institutions because they are now happy with the service or personal attention they are receiving elsewhere.

You charge me $7.50 to cash a check b/c you say I'm not a customer. Guess my mortgage isn't worthy…read moreenough!! AND then have the gumption to ask why I don't have a checking account with your company. I'm pretty sure you shouldn't have asked that question!! But since you did, you now know that my personal bank of choice (a credit union) has far better customer service than that!!! My husband & I work hard for our money and what we have. So yea that $7.50 is a lot of money to me!!!!

Everyone in this branch has been very nice and easy to work with. I love that I'm in and out with…read morein 5 minutes. The personal bankers and Store Manager are very nice. I would recommend this Wells Fargo out of all the other surrounding stores in Roanoke.

I recently worked with Jeremiah and Mary on a mortgage refinance . They made the process a lot less…read morescary . I do all my banking needs with team at Blue Eagle . They behind the scenes people look out for your best interest and find the best ways about doing the whole process to the client's benefit .

Absolutely horrible bank to deal with. They have been going downhill since they changed their name.read more

The lynchburg virginia store Seems unorganized. I closed my account. I live out of state and…read moregetting access online was very difficult. Example: i never received my debit card in the msil. The checks I ordered arrived days after i closed the account!

The merger has been a disaster, with lack of planning, inadequate information. Nothing was even…read morementioned about deposits such as Social Security until less than 2 weeks before the changeover. Fortunately, since it can take 2-3 months to change SSA deposits, I moved early and safe harbored my deposits in another bank. The good relationship I had with Member One has been lost.

Over five years ago, I opened an account with the Freedom First Credit Union at their Downtown…read moreRoanoke branch. Since then, they have given me excellent customer service, treating me like a member of the credit union more than just a customer like many other large banks do. Today, I happened to be in the Vinton area, and I decided to give their branch there a visit to check it out and to test the consistency of their customer service. It is conveniently located at 120 West Virginia Ave in a relatively small building but with a nice size parking and a drive-through as well. On the entrance glass doors, there are listed their days and hours of operation. It was decorated very simple with one open meeting room near the entrance and another enclosed with glass walls for more privacy. I noticed some literature was written in Spanish: "Encuentra tu Libertad con Freedom First." Which translates Find your Freedom with Freedom First. Another literature was about a relationship review to allow a credit union representative to meet with you to help you reach your financial goals. And yet another was about Freedom@Work. Helping businesses employees with financial knowledge. Just by reading these few literature one can realize that Freedom First Credit Union cares about people in the community. Their Mission is "Helping People Prosper- Helping Communities Thrive." At the back of this branch is located the main counter with their clerks ready to assist you with your business for the day. I approached the clerk on the left, whose name was Joshua, and he greeted me with a friendly hello and a "How I can I help you." I gave him my Credit Union Card and told him I wished to withdraw from my checking account $40 and would like it in four rolls of quarters. After checking my account in good standing, he asked me for my birthday to make sure it was me and relieve me from having to pull out a picture ID. He then had me sign for the transaction on an electronic touch pad. This was my first time in this branch, yet Jacob made me feel at home there, and this is something that I highly value about Freedom First. I have also used the service of their Financial Empowerment Center, and they have helped me with my setting goals, savings, investing, and improving my credit scores. I highly recommend Freedom First Credit Union for all those who are starting out to open a checking and savings account or who are not satisfied with their current bank or financial institution, and by experience, I can assure you that you will be better off because Freedom First truly has your best interest in mind.

Kitty followed up on an internet inquiry I made regarding a car loan. She took our loan…read moreapplication over the phone and we quickly had an approval and finalized loan. The process went so smoothly that we spoke to Kitty about a home equity loan which also was a smooth and quick process start to finish. Everyone at Blue Eagle was professional and so pleasant and helpful. They have definitely earned all of our future business!

awful intake experience to open an account. to be fair, i was having a really rough day…read more nonetheless, representative questioned the legitimacy of my very desirable credit score and history despite having the report right in front of him. attempted to sell me on services i did not want and made invasive comments throughout the intake. i was incredibly tempted to stop the entire process when going through it because of this individual. i will give this credit union a few months to win back my business, otherwise, i will be banking with another business.

Friendly staff especially in Vinton. They put customers first. Thanks for recommending products…read morethat met my needs

This is the bank to handle your finances. I would especially impressed with their bonus offer to…read moreopen an account.

This is an excellent as per my experience. The (customer) service, overall, is quite good.read more

5Good rates on loans! Communication can be confusing, but today on my call to the nw branch the…read moremanager spent a good amount of time explaining my loan to me (and I kept asking questions). Overall very informative! She told me to call their payment line payment center and gave me the extension4when I called their first time someone answered and right after I said hello hung up on me. I called back two times and got hung up on again both times

Wish I could give 0 stars. Way better credit unions in the area and even banks. The point of a…read morelocal credit Union is to have great caring local service... this bank is not that. They just want to find a way to take your hard earned money.

I opened an account with Freedom First Credit Union over six years ago here at their Downtown…read moreRoanoke branch, located on the corner of Campbell Ave and First Street. Today I decided to visit the branch to obtain a copy of my 2024 1099-INT form to provide to my tax preparer. As soon as I walked in the door I was warmly greeted by a friendly teller, who was happy to see me because she was the person who opened my account years ago and had returned back to this branch. This relationship banking is something that I value the most about my membership here. I am treated and valued as a person instead of just a number. It doesn't matter if you open an account with just $5. This deposit gives you a share of ownership in the credit union. This particular branch is very special to me for its interior design. Framed old black and white photographs of the City of Roanoke compliment its rustic architectural design, pointing to the historical significance of the Star City of the South. And it also highlights this credit union's mission. Freedom First Credit Union's mission is to help people prosper and communities thrive. To them, "Where People Bank for Good," is not just a neat slogan, it means that they utilize their members collective resources, resulting from their shared success, to be an economic catalyst in our community and improve the quality of life for everyone. One of the service they provide through the Roanoke Financial Empowerment Center is an opportunity to meet with a financial counselor and receive financial education and advice. Another is meeting with a credit union representative to review your current services and if you would benefit from switching some or adding additional ones. And yet another is meeting with a financial planner to talking about savings and investments and the power of compounding interest. Even though I still have an account with a large bank as well, Bank of America, which I've had since I started attending the University. That at that time was known as Bank of Boston, I have great pride of being a banking customer of Freedom First Credit Union and would highly recommend it to all those considering opening an account for the first time or those considering switching financial institutions because they are not happy with the service or personal attention they are receiving elsewhere.