If you are a landlord seeking property management, DO NOT work with HomeWorks Property Management…read more Initially, I worked with Lizza; she was very responsive, and things were fine. It took them six months to find tenants for my property. I'm unsure what systems they use to do background checks, but it isn't good. The tenants only paid their first month's rent, and after that, they were late and never paid the full amount. Then stopped paying altogether. My biggest issue with HomeWorks is their lack of professionalism. It seems like they use a third-party receptionist, so you have to schedule a call with your actual property manager. The property managers constantly miss the scheduled calls, and getting information that should only take a few minutes can take days. To date, I have had eight missed meetings with Christine and Zaphyr. To make matters worse, the portal is never up to date, so you have to call to know what is going on with your property. It has been a complete nightmare working with this company. Save yourself the headache and find a different property manager.

Stay away from this management company. I have used them for two years now and they are the worst…read morecompany ever. All my tenants constantly complained of not getting the maintenance from these guys. After terminating this company, they refused to pay me the due rent and security deposits of my tenants. It has been over five months they constantly give me the run around. I am now using an attorney and will most likely sue the company. Stay far away.

Although our property manager, Julia Neph, is quite good, Pelican property management is one of…read morethe most horribly run companies I have ever encountered. I can't even put into words how inadequate their staff is to handle the simplest question. Numerous times when I have needed to use their website it has been difficult. The web site is very poorly designed. The staff doesn't seem to know what's going on and they have difficulty directing you on their own site. Recently they misdirected a large assessment and then put me under the gun to cancel it during business hours so they would not be inconvenienced. It was their responsibility to fix this as it was done under the direction of their staff member. They've added a Zego payment option, which is proving to be cumbersome and difficult. But you are forced to use it or you have to pay an extra charge to pay Pelican directly. That in itself is poor customer service. This company is completely self-serving and deserves the worst rating.

Julia Neph is our on site coordinator. She is awesome. She responds quickly, and always with…read morerespect and grace. She gets things done and answers questions accurately. I often see her walking the grounds with pen and paper, making sure everything is in order. She is available and always friendly. She makes it easy to share our concerns and help us with solutions. She deserves a very substantial raise. Kathie Moldenhauer, Oyster Cove homeowner.

Based on the service provided by Susan Smith at Residential Realty Group, I highly recommend this…read morecompany. Susan went above and beyond to assist me with my architectural request recently. I had many questions as I was unsure of the process, but Susan was patient, courteous and professional during each of our interactions. Additionally, RRG does a great job managing the upkeep of our neighborhood. Snow removal and landscaping is superb.

These people are downright awful…read more The company charges you $145 per month. Oh, excuse me. $150. My community has no common area and the HOA provides NO services to you for this exorbitant fee other than taking out your trash and mowing you lawn, which at best is a 15 foot by 15 foot patch of grass on flat land. They can dress up their explanation in as many flowery words as they like. At the end of the day, their reasoning for why they charge so much is "well, everyone else charges about that." Oh, and if you're late on your dues? You're going to get an aggressively worded letter demanding that you pay up, or you're going to be dealing with collection agencies and lawyers. You don't like being spoke to that way? Well, too bad, they say. It's legal for them to talk to you that way. A simple polite phone call or even a first time notice written politely would work, but threatening people that you work for is another route, I suppose. Oh, something is broken? Well, "we didn't see your email last month." And if you want to call them, no one picks up the phone, or they'll promise to call you back and no one will. Homeowners associations should be a POSITIVE aspect of owning a home. This one is legalized extortion. If you are in any community "managed" by this HOA, I encourage you to vote for its dissolution.

One star is more than they deserve. They took over for our landlords halfway through our lease…read more They did not do an inspection of the current current (we moved in with minor issues we were ok with and the owner was aware of). When something new broke it took days to get ahold of an agent and weeks for someone to be sent out. On multiple occasions they would inspect and never do the work at all or say the damages due to weather/normal wear and tear were our fault and wouldn't be fixed. When we contacted the owners directly, they were always completely in the dark. When we moved out they did an inspection and tried to charge us for many of the original issues and would yell over us if we tried to explain the original defects. We paid them our last rent, let them keep our DOUBLE security deposit and still they found it necessary to try and collect some form of debt. We fought for a few months and when we tired of being yelled at over the phone with their agent we broke down and cleared the debt. Now, a year and a half later they are trying to reclaim some other debt out of thin air. I beg you not to do any sort of business with this sketchy company (that is if you can even get ahold of their office before calling for a week with no response).

It's been over a year since I moved out and they are now trying to sue me and my deceased fiancé…read more But let me start at the beginning I would give 0 stars if I could, but then I couldn't leave my review... I went to them to get my first home at 20, they were amazing and nice UNTIL I SIGNED MY LEASE.... Then they became nasty rude and disrespectful and ON multiple occasions the lady that works for the company came banging on my door while showing the upstairs unit (Infront of the new possible tenant) and got loud and rude with me, many times I couldn't get ahold of them I asked for them to fix my stove BECAUSE IT HADNT WORKED SINCE I MOVED IN and after about a year it still hasn't got fixed. These people will harass you until you move out then try to sue you for absolutely nothing. 2 my before my lease was up they broke into my home and changed my locks and kept all my belongings. When I went to court the judge said he couldn't do much because they aren't legally allowed to rent properties out. ON MY LEASE my dog was allowed to be there I PAID EXTRA once I moved in they kept calling animal control on me to get her out... MY DOG IS VERY WELL TAKEN CARE OF and she happened to get pregnant which they did not like but as soon as they puppies were sold enough they were sent to forever homes. Because I spoke up and took them to court to get my belongings back which they did not like, once court was finished as we were walking out the owners husband comes to me and threatens me saying I hope we won't have any more problems with you because the next time you won't be dealing with her I'm going to deal with you. PLEASE DO NOT WASTE YOUR MONEY WITH THEM ! All of their units are infested with roaches and mice half the stuff in there does not work and they will harass you until you finally get out

Contracted through Lowes to install a glass door on our shower-tub. A tricky, labor-intensive job…read moredone with skill. Foreman reviewed the work with me afterward, showing me how to handle the silicon sweep as it crosses the top edge of the tub. A timely arrival, neat and thorough work, courteous. Price seemed very reasonable. As I watched, I was glad I had the job done by professionals.

1-star because it's required to have "something" BUT they get negative 1000%…read more These are by far the worse of any lot of people in this organization and should not be managing properties. In the past they would issue unfounded and unwarranted violations to my property. When I questioned their source and showed proof the violations had nothing to do with my property they continued issuing violations. I found out it was from the toxic neighbors who I believe were targeting my property since it was a rental and were notifying the HOA who didn't do ANY fact checking. This isn't the only issue with them and it's clear they are completely out of touch with the residential community. Fast forward to moving on from this nonsense... I recently ( 7/2024 ) sold the townhome property in the Riverchase condo community in Maryland under them as the HOA managers. Closing was 2 months ago and they were notified of the sale and knew I was no longer the owner and yet, and YET I am still getting notices for monthly payment of fees AND the kicker, they had the nerve to send it to collections. I received a first invoice for August just after closing and was told by the HOA that it would take 2 weeks to record new ownership. Apparently not true and I believe any conversations had with them cannot be trusted. Clearly there is a disconnect in this organization and they could care less since it's not affecting them. I've asked my title company to reach out to them AGAIN to get what ever documents resent to the HOA to show I am no longer responsible and PAID up to the closing. At the day of closing, all fees were paid to those owed. I had to send all my documentation showing I owe NOTHING to First Service since the collections agency is who I need to dispute this action with in order to not have my credit affected. I just wonder if they are sending ME notices, what are they sending to the new owner and is she paying like she's supposed to? But it's a "I just wonder" I really don't care. It's the next day after writing this review and I had to come back to make a comment about this. I got in touch with I'm assuming First Service internal collection agency, which has the same address as FS. I'm sure that there's a conflict of interest there somewhere. Anyway, I spoke to someone and explained I no longer own the property for which they are trying to collect fees from me. I told her Alicia Menefee, who is titled as the community association manager for FS at Riverchase, said to me in an email that it would take two weeks to change my name and remove it as owner of record. According to the person I spoke with, it takes 30 to 45 days. Here's the kicker if it takes that long to do a records update, have a process in place so that FS is not sending bogus information to collections to ruin the lives of people because of your own ineptness to properly update and monitor sales transactions. And why is Alicia Menefee giving out false information?

This HOA property management company operates extremely poorly! They have horrible customer…read moreservice with terrible customer service communication! We attempted to reach our "account portfolio manager", Marissa Freeman, through her direct phone number, and we left multiple VM messages on her direct number but to no avail -- no return call! We called her direct number and left 3-4 direct messages on her number over more than a week's time and we never received one return call. We called the 24/7 customer service number 3 times asking for a return call and got none. We called the 24/7 customer service number an additional 3 times complaining about NOT RECEIVING the courtesy of a return call after MULTIPLE attempts and messages left -- and asked for the call to be elevated and escalated to an urgent level strictly in the attempt to GET A RETURN CALL which the customer service rep said would happen. The elevated call we were told would go to our rep, Marissa Freeman, as well as additionally to her supervisor, Rebecca Clemson-Petrik (the Regional Director) -- and that we would get a return call in their standard practice 24-48 hours. Over 10 days (way beyond the 24-48 hours suggested) we made approximately 8 calls (3 elevated to that urgent return call request) and NONE of our calls and messages were responded to by Marissa or anyone from FSR -- very frustrating and very disappointing from our early interactions with his HOA administration company! Went to their local office last Thursday @3:45pm- (and based on a sign taped to their door -- on a day they operate and are open and during operating hours Tuesday-Thursday 8:30-4:30) - and the office was closed, lights off and empty. After no return calls over 10 days, returned to their local office this Thursday @10::30am, the office was occupied by 5 employees-- among which was our HOA portfolio manager, Marissa Freeman. Discussed their companies POOR customer service and lack of communication in not returning any of the 8 messages and VM left for her or anyone. Ms. Freeman had no answers except to say she never received any of the direct VM messages nor any of the messages or escalated messages left for her through the 24/7 number and she will have to look into the matters --1) "an apparent broken phone VM app" that she NEVER received any of the VM messages left for her on her direct number; 2) that the 3 phone requests to the 24/7 number she did not receive any notice of to generate a return call - saying that the calls were "closed as resolved through the 24/7 number" so she NEVER got the message; and 3) the additional 3 calls to the 24/7 number that were requested and we were told would be elevated and escalated to urgent to facilitate a return call from Marissa or anyone -- WERE NOT -- and were also "closed as resolved through the 24/7 number" -- so again she NEVER got the messages supposedly. No satisfaction and no real answers to the POOR service and lack of service regarding returning our calls-- only non-satisfactory non-answers to justify why she did not do her job and follow-up and follow through with returning a call to a customer. Just a lot of passing the buck and blaming others saying their must be some other explanations that she "needs to look into" to figure out why she never received any of our 8 message requests for a return call -- PLEASE -- I am not that gullible to believe she did not get any of our 8 messages asking for a return call! In addition to the general lack of and POOR customer service and explanations, both our HOA portfolio manager, Marissa Freeman, and her associate (another HOA portfolio manage - Alicia Menefee) were both rude and not very understanding regarding the frustration a customer is appropriately having because of not getting a return call from 8 messages left in 10 days. Lastly, the entire reason for all of the calls -- about not receiving our coupon book to make payments -- was glossed over with the statement "Looks like you should have received it, but I'll put in a request to send you out another coupon book".

Erik Miller put a squatter in our rental property without telling us and collected the rent for…read morehimself. He then became impossible to reach, took our money and ran. We have not heard from him since.

I am happy to recommend Sudbrook Management Corporation. My experience with Erik has been vastly…read moredifferent than the previous reviews. I have worked with Erik directly to find suitable tenants for my rental property in Baltimore. He has always been responsive, diligent and provides great customer service. We've had a couple maintenance issues and Erik kept us posted on the progress via email/phone every day. I am extremely impressed by the professionalism in Erik's approach towards our problem(s) and it truly reflects the business values and high standards that Sudbrook Management Corporation strives for. If you are in need of a great professional to assist you with your rental property needs, look no further - Erik is very knowledgeable, proactive and easy to work with.

Real property management essentials has been beyond wonderful in the process of renting my house! I…read moredidn't have to worry about a thing for extremely reasonable pricing. It does not get better than real Property Management essentials and I would 110% recommend them! You're sure to be happy! -Amy