If I could give zero stars, I would. First, I'm brand new to Florida. Through research found Dr.Malibran, called to make an appt and had to wait 2 weeks for gotta FIRST available. I explained to the scheduler that I had just moved, and my doc in PA had written me scripts for a month to give me time to find a doc here only the pharmacy here won't fill the scripts bc they are not on the proper form for Fl. I explained I was completely out of medication I'd been on for 19+ yrs and it was critical I get it refilled. I offered to bring the script in, sign a HIPPA consent so Dr. Malibran could contact my previous doc, get my records etc etc. I asked if there was any possibility he would consider writing a script for only the days until my appt to ensure I show up etc etc. . She was very nice, understanding and kind. She tried to help me but the doctor refused to accommodate me in any way, no earlier appt, no meds, no suggestions on what to do, nothing, he did nothing. That unsettled me. But was willing to give him a try anyway given all the positive reviews. So I waited. Became very ill, incapacitated, it was a grueling 2 weeks.
About a week prior to the appr, I had an unexpected family emergency and had to go help my family admit 3.5 hrs away. So the day of my appt, I got up at 2 am to get ready and drive back just for this appt. Admittedly, I was 17 min late bc of traffic in travel AND difficulty finding this hidden bldg. I arrive, the first thing they ask me is did u fill out the paperwork? What paperwork, I asked, I didn't receive anything in the mail. No, the receptionist replied, it's all on line. Well, I don't have Internet access at home for one and second no one told me anything about any paperwork. I explained my circumstance to her and she says, well, I'll have to check with Dr. Malibran. She's gone for a bit finally returns to say, you'll have to reschedule. He would have seen u if u had the paperwork completed but since u don't, you have to reschedule, but I'll give u the paperwork now for next time. EXCUSE ME? Bc I didn't do something that no one told me I needed to do, he won't see me? So I said, first tell me when he's rescheduling me for. She looks, Sept 11th..another TWO weeks? I have to suffer bc your office made a mistake? Well, she replies, first of all no doctor anywhere will see u when u r more than 15 min late period and second all new patients r expected to arrive 30 min early to fill out paperwork, so really u are 45 min late. ????? I apologized for my ignorance of all these unwritten rules i was unaware of. She then informed me he has a schedule to keep and has 30 min slots for new patients and if he sees me, it will cause him to fall behind and he won't get behind bc I was late. Ok, I own I was late, rescheduling me I can accept but to make ZERO effort to work with me, to be devoid of compassion, understanding & empathy is reprehensible period. He made it clear he doesn't value me as a patient or even a human being with a life that sometimes doesn't go according to plan. (Particularly by walking right in front of me ignoring me as if I was invisible ) I KNOW he could have seen me within a few days, if he valued patients more than money and ego. I was willing to own my part, but clearly they do not, they prefer to blame the patient.
I don't care how amazing u think u are, No physician is worth being treated with such disrespect. read more