I wish I could give a MINUS STAR RATING for their customer service.
I purchased a 10 person tent from them and on the first night I had it up installed it got collapsed from the wind and WE END UP SLEEPING IN THE CAR WITH 2 KIDS RIGHT IN WINTER TIME.
THE WORSE EXPERIENCE WE COULD HAVE AS OUR FIRST FAMILY CAMPING NIGHT IN AUSTRALIA!
Second morning, very early, the park ranger picked up the broken tent so our evidence for refund has gone.
We had our friends as witness but still Freddys Fishing & Outdoors refused to provide refund under any circumstances.
I WON'T RECOMMEND OZTRAIL TENTS TO ANYONE AS THEY ARE VERY FLIMZY ! read more