Building has primary care physicians PCP, pediatricians, specialists, and other medical offices…read moremostly associated with Northwestern Medicine. Nice, clean bathrooms, water fountains, elevator.

Customer service is lacking . Went to get yearly and people were just ruderead more

The doctors and nurses at this location are amazing and get 5 stars…read more Dr Tessie Matthew's and Dr Asfar Ali were genial, cared, and were helpful.

I had the exactly same experience below. BILLING nightmare. Everything is canned response. . I am…read morecharged even though my insurance is at 100% preventative for my annual physical. I have excellent insurance and coverage working for a reputed company. When your doctor asks "any concerns" do you expect me to say no?! Never had my activity or doctor changed in the method of me going for preventative visits. Online support for mychart is very cookie cutter. There is NO transparency (they have a sign stating something where certain visits may be billed differently)- but that does not account for the fact that 1.) why was I not informed to begin with what constitutes to billable charge 2.) what prevented you in first place from charging me HUNDREDS more when I wasn't informed of the exact details to begin with. I asked NM to reverse the fees, they tell me since service was rendered it's not possible. They refuse to correct the coding stating it would be "fraudulent" - ironically I'm the one that is a victim of fraud from a doctor here and northwestern hospital dressed as wolf in sheep's clothing. So my question- why wasn't I informed to begin with there would be charge so I could lie to my doctor and tell her I am fine or at least inform me details on what separates preventative care from what I discussed answering questions. You may want to rethink your website section About Us: Values · Patients first: Putting our patients first in all that we do... yeah I don't think so- putting money first. Be aware. Billing practices are unstable and concerning. I have been with northwestern for about 4 years same doctor I am looking for a different doctor and definitely not northwestern now. Ironically they refuse to waive almost $100 extra charge when my benefits paid them thousands from my surgery and diagnostics last year within NM. If you want to loose someone that made you thousands your team is doing well and keep it up! It took teeth and nails to get a phone number to their compliance department. Pretty interesting I asked the NPI number to my doctor and I was told I cannot be given it since the billing manager does not feel comfortable and I am told to "google it". Since it's public information I don't know how that crossed anyone's comfort level. BE WARNED. I have contacted my insurance company regarding this and they mentioned that there is a trend of this happening lately (coding related). I will be in process of looking into escalating this to illinois attorney generals office (health care complaint form) , Illinois Department of Public Health Office of Health Care Regulation and also medical board. My insurance has asked me to send them a message so they can monitor as well and forward to the liaison of the doctor involved for documentation to monitor and track patterns. Ironically I'm experiencing this and if the person below is experiencing this- all I can say is anyone going to this provider or northwestern- be warned.

So I went for my annual preventative health exam. They are charging now for any questions... above…read moreHello and Goodbye. And here is the answer I got when I questioned my Bill... " Thank you for choosing Northwestern Medicine as your healthcare provider. When you are seen for your annual preventative health exam and you discuss any new or chronic medical issues with your doctor, the insurance is billed for both the office visit and preventative health exam. This will register a separate identifiable fee which may result in the additional balance due from you. In the future, if you wish to make a separate appointment and come in to discuss other issues you will need to advise the physician the beginning of the appointment. The documentation supports the charge as there were three items discussed during this visit two of which were outside of the exam. You may request your medical records or discuss this with your provider if desired." So if you can google it don't ask your doctor unless you want to be billed for the answer...... FYI They did post a notice to this affect but I was asked questions and I answered the questions.... and got billed....

Amazing physician who takes the time to listen and investigate your problems. Educated and kind…read morewith great support staff

My daughter and I both saw Dr. Oswald. I was extremely disappointed in the care that we received…read more My daughter has been having major medical issues over the last year. Dr. Oswald and her nurse were condescending during multiple contacts and told me that I was inventing her symptoms and refused to discuss treatment options. Dr. Oswald was often rushed and didn't have time to finish appointments and prescribed me a medication that I did not need while rushing out the door. She also prescribed a medication for my daughter that was not the FDA approved medication for the medical issue that she was experiencing.

I've used the doctors and this facility sine it first opened. I've always received excellent care…read moreand attention. I've recommended Dr. Severino to many friends and the staff has always been kind and supportive.

Dropped paperwork off requesting transfer of medical records, very rude young gal takes my…read morepaperwork. Later I get two phone calls from DataVance, 3rd party secure sender, they tell me they don't have the 2nd half of the paperwork. I go back to the office and speak with the same rude gal who assures me she sent my paperwork. I tell her she did not and let her know she was quite rude the other day. She then walks with her friend halfway behind a wall and begins smiling talking with her colleague. You guys really think it cute to be rude and not process a medical records transfer? Pretty sure that's a HIPPA violation.