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    Fred Eckfeld D.C., CVCP

    3.0 (2 reviews)

    Services - Fred Eckfeld D.C., CVCP

    Pet physical or wellness exam

    Pet vaccinations

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    18 years ago

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    12 years ago

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    La Cumbre Animal Hospital

    La Cumbre Animal Hospital

    (105 reviews)

    I took my 2 year old Golden in to see Dr. Kuesis for her annual exam this week. This is the 3rd dog…read moreI have owned under Dr. Kuesis care at La Cumbre Pet Hospital. She is an excellent, knowledgeable vet who is very compassionate and gentle with my dog. I really appreciate her giving me different options, not all that I necessarily follow, but allows me to makeup my own mind with all the facts. The tech and office staff are always helpful and cheerful as well.

    In response to the owner…read more Your response is disappointing because it completely avoids taking accountability for what actually happened. Hazel did not present with a cough. She presented with difficulty breathing and gagging whenever she opened her mouth to bark or yawn, and that her bark was now non existent. Those were the symptoms I repeatedly reported. You state that medications were provided to keep her comfortable. She was sent home with an anti-nausea medication and an allergy medication. She was not sent home with pain medication or steroids despite the obvious discomfort she was in. So I'm not quite sure where the team "cared so deeply" during her exams or after. You also state that a specialty referral was recommended. That is not what happened. After the test results, Dr. Keusis called me and said Hazel's results were "just leaning towards old age like she'd previously noted". It was then 5 days later only after I expressed how disappointed I was with the lack of recommendations, lack of urgency, and complete lack of follow through, and told Dr. Keusis I was taking Hazel to an internal medicine specialist myself, that a referral was finally offered. I was left to figure out on my own what my next steps should be while my dog continued struggling with her symptoms, and continued to get worse. If laryngeal paralysis was being evaluated, why was Hazel's airway obstruction not identified? If visualization of her larynx was limited, why was I never informed of that? If her airway could not be adequately assessed, why wasn't an immediate referral recommended instead of reassuring me she was "just leaning towards old age" like she'd said? When the internal specialist said the swelling was "obvious". Rather than acknowledging where your care and communication fell short, your response rewrites the timeline to make it appear as though everything appropriate was done from the beginning. It wasn't. I wasn't expecting perfection. I was expecting my concerns to be taken seriously, my dog to be advocated for, and appropriate recommendations to be made without me having to push for them myself. Even now, instead of acknowledging that your team let both Hazel and me down, you've chosen to defend your actions and misrepresent what actually occurred. That lack of accountability is exactly why I wrote the review

    Advanced Veterinary Specialists

    Advanced Veterinary Specialists

    (189 reviews)

    After our experience elsewhere, finding Dr. Whitney and the Internal Medicine team was an…read moreincredible relief. From the moment Hazel was seen, they were thorough, compassionate, and genuinely committed to finding answers. Every recommendation and diagnostic step was explained clearly, and they wasted no time moving forward with the tests and procedures needed to determine what was causing her symptoms. What impressed me most wasn't just their medical knowledge, but the level of care they showed both Hazel and me. When her symptoms worsened and I brought her back to the ER, the team treated her with urgency, kindness, and compassion. They reassured me throughout the process and made me feel like I wasn't facing this alone. Dr. Whitney has been exceptional. She has patiently answered every question I've had, communicated honestly, referred us to the appropriate specialists when needed, and has checked in repeatedly to see how Hazel is doing. That kind of follow-up and genuine concern is something every pet owner hopes for when their dog is sick. I am incredibly grateful to Dr. Whitney and the entire Internal Medicine team for their dedication, professionalism, and compassion. They have made an incredibly stressful situation much more manageable, and I wouldn't hesitate to trust them with Hazel's care again. Thank you for treating her as if she were your own.

    They took amazing care of my cat in the middle of the night when I was scared and unsure of what to…read moredo and made her and me feel so loved

    Fred Eckfeld D.C., CVCP - vet - Updated September 2026

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