I am a firm believer in ultimate responsibility, due diligence, and accountability. I treat others how I expect to be treated, and when issues arise am quick to address and resolve. Unfortunately, more often than not we as consumers are left on our own, as it's become commonplace for service providers to be more concerned with "getting you off the phone" than actually providing service. When my wife and I found ourselves in a 'taxing situation' we weren't sure what to do. While the amount we were being asked to pay the IRS was far less than most high dollar clients, and even a good amount less than what you hear on those radio ads for tax relief; it was a lot for us. We started with calling the IRS to try and sort this out and resolve on our own, but quickly found this to be a dead end. It's frusturating when you consider all the serious missteps made by the IRS at the expense of the consumers that we're left to deal with on our own, but when they deem we made a mistake, they are quick to hit you hard, no exceptions. On the recommendation of a friend who had worked with Frazer Ryan Goldberg and Arnold in the past we decided to give them a call. We knew there would be a chance our situation was on the low end and maybe not profitable for a firm to research but gave it a shot anyway. We ended up speaking with Lisa Reilly, and boy was she a breath of fresh air. She took the time to listen to us about our situation and make us feel important. She gave us a clear list of what documents she would need to review, and was very upfront about what we could expect as far as resolution. She gave us a best case scenario and a worst case scenario, and explained to us why each could take place. Lisa was very knowledgeable, which I especially enjoyed because I like to learn whenever the opportunity exists. Even though she had assigned us an assistant to correspond with and work with on her behalf, Lisa was never too busy to field a call or answer an email sent directly to her. I appreciated this and it meant a lot, as quite often I would have questions about the process as I learned and she was always there to answer, no matter how elementary the questions probably were. While the end result was somewhere in the middle of the worst case/best case scenario, she took the time to explain how that decision was made and what our best go forward option was in this case. I was quite satisfied and felt validated with the outcome of the resolution. Again, I'm sure Lisa's time could of yielded substantially more profit elsewhere on higher dollar cases, but instead she spent the time with me, and for that I'm truly grateful. It's for that reason I choose to take the time to write this review, it's the least I could do to reciprocate the level of attention and service I received. While I don't know the specifics of the other reviews, I am empathetic to their situations. There are often outside influences which can impact our experience for better or for worse, and I hope those unfavorable reviews find resolution. read more
