I decided to give this liquor store another chance after a previous experience where I attempted to pay with my debit card and was told by the cashier that they only accepted cash. Fortunately, I happened to have enough cash on hand to purchase a can of soda that cost nearly $3, which already seemed overpriced.
Today, I stopped by to purchase a small bag of ice. In my experience, a bag of ice typically costs around $2.50, but I was charged $4.00 for a small bag, which I felt was excessive. Since I needed to keep my drinks cold, I was willing to make the purchase despite the price.
The issue arose when I attempted to pay with cash. Since the store does not accept debit or credit cards, I presented a $100 bill. The cashier then informed me that she did not have enough change to complete the transaction. As a business owner myself, I understand that there may be times when a business prefers not to accept large bills, and that's understandable. However, if a store chooses to operate on a cash-only basis, it should also be prepared to provide change for customers paying with cash.
The store itself is clean, organized, and well-maintained, which I can certainly appreciate. Unfortunately, the combination of high prices, the refusal to accept card payments, and the inability to make change for a cash transaction created a frustrating customer experience.
Based on my experiences, I will not be returning and will not be recommending this store to my tenants, employees, friends, or family. While the store's appearance is commendable, customer convenience and service are equally important.
Bad customer service. read more