Words cannot express my gratitude to the excellent staff here. I cannot imagine feeling that my…read moremother is in no safer hands than those of the workers at this facility. They are truly a blessing and I know they love my mom by the way they take such good care of her.

Such friendly people in in a beautiful independent living community! Beautiful chapel as well.read more

I have had my mother here for two years. She had been in two other assisted living facilities…read moreprior to finding this wonderful place and both places were a disaster...primarily falling, with little to no supervision or care. It is new, immaculate, great caregiver/resident ratio, and the meals have been nutritious and wonderful. She is so well taken care of here that I no longer jump when the phone rings. She is truly cared for, loved and respected. In the last two years, even with dementia, she looks better and is the happiest that I have seen her in a very long time. This has been a godsend for our family. I will always be grateful to Juan and Maggie for opening this home, and caring for her like she was part of their family.

My husband was a resident here and I cannot say enough good about this facility. It is extremely…read morewell-run, organized, clean, and cozy. The staff treat residents (and families) as if they were family. They are attentive, friendly, kind, and responsive. Residents are clean, supervised, and well cared for. Meals are balanced and presented in an attractive manner. Owners are on site often and participate in daily/weekly care of residents. They are also reachable and available to families. I could not have been happier with this placement.

I recently moved in my dad and stepmother here, and the staff are so helpful and friendly!!…read more The process was so easy!! I'm now able to feel good about them living somewhat independent but having help when needed as well! Thank you to all staff who go above and beyond!!!

If you are considering placing a loved one in Landon Ridge's Pathways Memory Care and are unable to…read morebe present every day, there are some important things you should know from our personal experience. My father was a resident in Pathways from October until his passing in May. He was only 63 years old. During his time there, we encountered repeated and deeply concerning issues that other families also experienced. 1. Financial Mismanagement Despite repeated requests, we were never provided invoices during my father's stay. Charges frequently increased without explanation, and management was consistently unresponsive to emails and phone calls. We at one point were told we owe thousands of dollars without ever knowing why. Yet after their audit, it was confirmed that we did overpay by thousands of dollars--yet we still lack full transparency or assurance that all overpayments have been identified and reimbursed. We never figured out what was going on. 2. Medication Misuse and Chemical Restraint We witnessed multiple incidents of medication errors, including staff administering the wrong medications during my father's panic attacks--sometimes giving him medications meant for other residents. Even more alarming, there were repeated reports among families of chemical restraint practices, which are illegal in the state of Texas. We are one of those families. Families were often told their loved ones were "aggressive" and required additional medications or private caregivers--an added, unexpected financial and emotional burden. We were part of a family council where these issues were openly and frequently discussed by multiple parties. 3. Living Conditions The condition of my father's room was unacceptable. Food would be left on the floor, his incontinence accidents were not cleaned up in a timely manner, and the room was consistently dirty with sticky floors, gnats, and flies. This was not an isolated occurrence. We had to clean his room every day. 4. Falls and Neglect Falls often went unnoticed and undocumented. If not for the camera we installed in his room, my father could have remained on the floor for hours after some of his falls. I had to visit at night on multiple occasions to address why he was not dressed, not medicated, or lying on the floor without assistance. 5. COVID-19 Mismanagement During the height of the pandemic, Landon Ridge failed to report COVID-19 cases to the state as mandated. My father, among others, contracted COVID during this time and his health rapidly declined thereafter. Several residents, including ours, suffered serious falls linked to post-COVID complications such as vertigo, and there was no increase in supervision despite known fall risks. 6. Retaliation and Administrative Negligence There is a clear pattern of retaliation from management. Families who raise concerns often report decreased attentiveness to their loved ones' care. In our case, the head of nursing barred our hospice nurse from seeing my father on the very day he was transitioning--reportedly "due to a personal grudge." We were never consulted or informed of this decision, which left us blindsided during an already devastating time. This individual has also been known to expel families from the facility with little or no warning, particularly those who raise concerns or question care practices. Families are advised to have a backup plan if they advocate for their loved ones. Families have reported to us that they were given as little as five hours to vacate. 7. Corporate Indifference When we escalated our concerns to corporate management in Fort Worth, we were dismissed. I was told, with little professionalism, that the reported issues "never happened" and "couldn't happen." Days later, corporate staff arrived at the facility and openly criticized me to other staff members. If you are considering Landon Ridge Pathways for your loved one, please do your due diligence. Many families who experienced similar issues are unable to speak publicly but wish they could. If you would like clarification or more information, I am open to sharing our experience. Families deserve transparency, safety, and respect. We did not receive that at Landon Ridge.

Stayed in the guest accommodations this week while visiting a resident. We were quite pleased!…read moreGreat service, free breakfast, kitchen, living room w/ cable, coffee, snacks, and access to fine dining. The breakfasts are amazing--matching five-star hotel fare. Nice, firm, adjustable bed, and convenient location. Recommend highly

Seems great and wows you at first but, unfortunately, is unable to follow through with their…read morepromises. Do not move here if your a foodie- you're taste buds will be disappointed. My grandmother doesn't have much that she can enjoy anymore but one of the few things she can enjoy is great food. The dining room is very inconsistent, and has a very high turnover rate. Not only is their food quality not resort style like they advertise but what they do cook- you better hurry- because they don't make enough of it. Another area that could use some addressing is the planning of Sunday meals (many families) and holidays... often the residents who don't have family come get left with scraps if they're not down there early enough to fight the crowd. There should be a separate eating area or food saved aside to guarantee they get the SAME meal that was advertised on the menu.

I am so proud to recommend this facility to my patients, family & friends needing compassionate and…read morelife giving care. In my industry we have a few good options to help our patients with a respite or long term stay but really standing out here is how beautiful & incredibly clean the property is and how patient, kind and caring the staff are to the families I continue to send here...Such a relief to have them on our Favorite for Families list and a great option if you or your loved is needing compassionate care. Sherrie Lynn McBurney Altus Hospice San Antonio

This place needs to get their act together. My grandma is…read morestaying with them, and they are completely inept on most every count. Walking in the front door- you don't find anyone at the front desk. I breezed in, started wandering around the facility, and nobody was around- the halls were empty of people working there. That seems to be the general feeling of the place- grossly understaffed. My grandmother has been complaining about the fact that she hits the button that calls the nurses, and nobody shows up for five hours. Five Hours. They haven't been able to deliver her prescribed pain medications, because the facility has been out for days. Days. How does a medical facility run out of medicine?! The management here is largely absent. It's taken days to get to see a doctor. Days! This place is completely inept. Don't send your loved ones here. The one guy on duty doesn't have nearly enough time to get to see them. Beware!

After six wonderful years, I want to take a moment to express just how grateful I am for the love,…read morekindness, compassion, and care Mom has received during her time with you. When you place someone you love in the care of others, you hope they will be treated with dignity, patience, kindness, and respect. Over these past six years, you have given our family that and so much more. The peace of mind that comes from knowing your mother is surrounded by people who genuinely care about her is something you simply cannot put a price on. I especially want to recognize Miranda. Miranda, I don't think you truly realize the difference you make in the lives of the residents and their families. You have such a special gift for caring for people, and it shows in everything you do. Your compassion, dedication, patience, and willingness to go above and beyond have never gone unnoticed. You don't just do a job; you put your heart into what you do. You pay attention to the little things, you look out for the residents, and you make sure their needs are met. You have a way of making people feel important, valued, and cared for. What means the most to me is knowing that you genuinely care. You have always been someone I could count on, someone who would listen, help, and make sure Mom was looked after. Even when things were busy or challenging, you always found a way to show kindness and compassion. It takes a very special person to do what you do every day and still give so much of yourself to others. Miranda, you are truly one of those special people. I hope you know how appreciated you are, not only by our family but by the many residents and families whose lives you touch. Thank you for loving what you do and for making such a difference in Mom's life. I will never forget it. To the incredible nurses, aides, and entire staff, I want you to know how much you have meant to our family. You are the ones who are there day in and day out. You are the familiar faces, the helping hands, the reassuring voices, and the people who notice when something isn't quite right. Thank you for checking on Mom, spending time with her, making sure she was comfortable, and always keeping me informed when there was a concern or something she needed. Every phone call, every update, every act of kindness, and every extra moment you spent with her meant more than you probably realized. I know your jobs are not always easy. There are long days, difficult moments, and countless responsibilities. Yet you continue to show up and care for people who depend on you. That takes patience, strength, compassion, and a very special heart. Sometimes it's the smallest gestures that make the biggest difference--a kind word, a smile, taking an extra minute to listen, or simply making someone feel that they matter. Those are the things families remember, and those are the things that make a place feel like home. Over these six years, many of you have become more than just staff members to us. You have become familiar, comforting faces and people we have grown to know, trust, and appreciate. The Forum has been Mom's home for six years, but it was the people inside those walls who made it special. As we close this chapter, I leave with a heart full of gratitude. There are so many things in life we cannot control, but knowing Mom was surrounded by people who cared for her made all the difference. To Miranda, the nurses, the aides, and every staff member who has been part of Mom's journey, please know that your kindness has left a lasting impression on our family. I hope each of you realizes that what you do is so much more than a job. You become part of someone's life, part of their story, and part of the memories their families will carry forever. Thank you for six years of love, laughter, patience, compassion, and care. Thank you for looking after Mom when I couldn't be there. Most of all, thank you for treating her as a person who mattered, because to me, she means the world. I could not have asked for anything more. With love and heartfelt appreciation, Jené Hurney Margaret Hurney's Daughter

This is an update to a previous review. I am still very dissatisfied with the care my father got…read more However, I tried to amend the part of my review that references the director; I do not like how the unit is run or her tone to patients but the words I used were unnecessarily harsh. Unfortunately I cannot change the review but am apologizing for the part that was likely hurtful. The intention is to have the Memory Care staff improv, not to be solely attacking.

This is the place. My 93yo mother broke her arm and had to go from the hospital into rehab. I…read morechose this facility because God is good to me and led me here! This will be a long review! Driving into the complex there is a gate guard so you have to have a specific purpose or appointment to even enter the premises. As you walk into The Mission, which is the building where my mother is, there are more security measures in place. The doors are always locked and opened by ringing reception. Then you must stop at reception and sign in electronically so you can be issued a pass. You know what there isn't!?! Adult diaper smell! Hospital smell! Old people smell!!! It is set up beautifully with separate halls dedicated to different attend to different issues. The level of care is second to none. EVERYONE is kind and pleasant. I have seen more humanity and patience here than ever before in my life. The level of dignity they treat the patients with is heartwarming. Their attention to detail is such a welcome quality... there are not enough wonderful adjectives to describe my experience with my mother here. I know there is independent living, assisted living, memory care, skilled nursing and rehab here.. I think they also offer palliative and hospice care. If you have a loved one that you find yourself needing help with, I highly recommend this facility!!!

This facility offers all levels of care with the option of buying-in or renting. I lived there for…read more5-1/2 years and moved out recently after buying-in. I really thought this was the place I would live the rest of my life. I learned about Blue Skies in 2015 and compared it to other similar communities. Blue Skies remained on the top of my list over time. There are several things that prospective residents must consider before committing to signing a contract. The organization's business/finance practices are not at all good. Poor business practices include lack of transparency to residents regarding pricing of apartments/homes (it is a secret), and lack of coordination between various departments when moving in or out. In my case, I requested and was allowed an in-house move to a different apartment. I did have access to the "secret" apartment price list and assumed I would be paying the listed price for my new apartment. Imagine my surprise, after spending $2000 for a move, and just over a month AFTER my move, I find out the price of my new apartment is $257/mo MORE than what is listed on the price list. I never received any documentation before or during the move that informed me of the new rent rate - a violation of the contract that states a resident must be informed of any rent increase in writing at least 30 days prior to the new rate taking effect. Unfortunately for me, I did sign a lease addendum that showed the new price. PLEASE - do not do what I did! I almost didn't sign the addendum because the rent amount was much higher than I anticipated. I should have consulted an attorney then. I did do that later and found out that I should not have signed the addendum because I was never informed in writing of the new rent price. Also, there is significant financial mismanagement of resident accounts. I received 2 outrageous debits on a monthly statement. It was impossible to speak to or email an individual in the Finance Department to discuss my concerns. My voicemails went unreturned and emails never received a response necessitating my going to the assistant resident director for help. An issue regarding a $1369 erroneous charge was corrected, but only after the assistant resident director contacted the Finance Department - where he received an immediate pick-up of his phone call. Additionally, I had to confirm it was, in fact, an erroneous charge after the person from Finance asked: "Is she sure this is incorrect?" I was livid! The assumption from this Finance Department is that every entry they make on a resident's statement is correct, and it's up to the resident to prove them wrong. Currently, I am in the midst of attempting to get a refund of MY money for an incorrect rent overcharge for November 2025. Despite disputing the amount of this debit via my bank, Blue Skies Finance states that I approved the amount. I DID NOT! Because of their response to the bank stating this, my bank closed the dispute. I'm currently exploring other options for getting this corrected. And just know that rent money is not all the money they actually owe me. Please, just be VERY CAREFUL if you decide on Blue Skies as your next home. Look at other continuing care communities in the San Antonio area. There are also very nice 55+ communities in the area, with more being built. Blue Skies prices are the most expensive, or close to it.

My loved one has been with Serenity Oaks Assisted Living for almost 2 years…read more The new owner, Mari, is a Godsend! Her constant love and dedication that she puts into the facility is truly amazing. She has developed beautiful relationships with the residents, and their loved ones. Thank you Mari!

If you care at all about your friend or loved one, keep looking. Quality of care has gone way down…read morein the past several months since they got a new owner. Bad all around. Nothing left good to say. We moved.