This is an update to a previous review. I am still very dissatisfied with the care my father got…read more However, I tried to amend the part of my review that references the director; I do not like how the unit is run or her tone to patients but the words I used were unnecessarily harsh. Unfortunately I cannot change the review but am apologizing for the part that was likely hurtful. The intention is to have the Memory Care staff improv, not to be solely attacking.

They need to start planning for residents to have their children visit, I've been…read more quarantined since March 11th and am certainly safer than most people that go in now. They've done an excellent job with safety, but if I can never visit my mother, then where's this going? A bit draconian , but hopeful updates are coming! Thanks for 5 Star Operation

One of my clients is a new tenant. Adante Concierge Eric went above and beyond to make sure we had…read moreher taken care of. We were able to ensure that her TV, telephone and computer transitions went smoothly despite issues with Spectrum. The food and the service at the restaurant are also legendary.

I love their set up. Plus I worked at the assisted living. The manager at Independent Living was so…read moresweet. They really care about their residents. The type of care is above and beyond because the staff cares. The care at independent living is seriously the best.

Seems great and wows you at first but, unfortunately, is unable to follow through with their…read morepromises. Do not move here if your a foodie- you're taste buds will be disappointed. My grandmother doesn't have much that she can enjoy anymore but one of the few things she can enjoy is great food. The dining room is very inconsistent, and has a very high turnover rate. Not only is their food quality not resort style like they advertise but what they do cook- you better hurry- because they don't make enough of it. Another area that could use some addressing is the planning of Sunday meals (many families) and holidays... often the residents who don't have family come get left with scraps if they're not down there early enough to fight the crowd. There should be a separate eating area or food saved aside to guarantee they get the SAME meal that was advertised on the menu.

My aunt and uncle lived here for several years. Due to declining health, they were forced to move…read moreto an assisted living facility. Knowing this move was completely out of their control, the management forced us to pay the month's rent because we weren't able to give 30 days. We paid the rent and moved most of their belongings out. My husband went today to get the rest of their belonging and the management had started prepping it for the next renter. They entered a rented apartment with furnishings without obtaining permission from my aunt and uncle. The absolute nerve. I wouldn't let my worst enemy live in that overpriced place with its garbage food. They better hope we don't obtain legal advice over this matter.

Words cannot express my gratitude to the excellent staff here. I cannot imagine feeling that my…read moremother is in no safer hands than those of the workers at this facility. They are truly a blessing and I know they love my mom by the way they take such good care of her.

Such friendly people in in a beautiful independent living community! Beautiful chapel as well.read more

The Lodge is an Adult care facility . Our loved one recieves…read morethe best care from the friendly, helpful staff. The grounds are beautiful. Our sister loves the home cooked meals.

The Lodge at Leon Springs is mediocre at best. Morning employees are loyal and dedicated to the…read moreelderly. However, 2pm shift has a couple of existing employees and all the rest are new hires that last several weeks and they play hide and seek. I highly recommend for peace of mind about your loved one, as I was with my mom, INSTALL A VIDEO CAMERA! You'd be surprised the difference a camera makes! The food is less than mediocre and I was constantly bringing my mom food. Management is lacking in skills on how to handle a senior living facility. I was constantly bringing issues within the facility to managements attention, who I felt did not care.

If you are considering placing a loved one in Landon Ridge's Pathways Memory Care and are unable to…read morebe present every day, there are some important things you should know from our personal experience. My father was a resident in Pathways from October until his passing in May. He was only 63 years old. During his time there, we encountered repeated and deeply concerning issues that other families also experienced. 1. Financial Mismanagement Despite repeated requests, we were never provided invoices during my father's stay. Charges frequently increased without explanation, and management was consistently unresponsive to emails and phone calls. We at one point were told we owe thousands of dollars without ever knowing why. Yet after their audit, it was confirmed that we did overpay by thousands of dollars--yet we still lack full transparency or assurance that all overpayments have been identified and reimbursed. We never figured out what was going on. 2. Medication Misuse and Chemical Restraint We witnessed multiple incidents of medication errors, including staff administering the wrong medications during my father's panic attacks--sometimes giving him medications meant for other residents. Even more alarming, there were repeated reports among families of chemical restraint practices, which are illegal in the state of Texas. We are one of those families. Families were often told their loved ones were "aggressive" and required additional medications or private caregivers--an added, unexpected financial and emotional burden. We were part of a family council where these issues were openly and frequently discussed by multiple parties. 3. Living Conditions The condition of my father's room was unacceptable. Food would be left on the floor, his incontinence accidents were not cleaned up in a timely manner, and the room was consistently dirty with sticky floors, gnats, and flies. This was not an isolated occurrence. We had to clean his room every day. 4. Falls and Neglect Falls often went unnoticed and undocumented. If not for the camera we installed in his room, my father could have remained on the floor for hours after some of his falls. I had to visit at night on multiple occasions to address why he was not dressed, not medicated, or lying on the floor without assistance. 5. COVID-19 Mismanagement During the height of the pandemic, Landon Ridge failed to report COVID-19 cases to the state as mandated. My father, among others, contracted COVID during this time and his health rapidly declined thereafter. Several residents, including ours, suffered serious falls linked to post-COVID complications such as vertigo, and there was no increase in supervision despite known fall risks. 6. Retaliation and Administrative Negligence There is a clear pattern of retaliation from management. Families who raise concerns often report decreased attentiveness to their loved ones' care. In our case, the head of nursing barred our hospice nurse from seeing my father on the very day he was transitioning--reportedly "due to a personal grudge." We were never consulted or informed of this decision, which left us blindsided during an already devastating time. This individual has also been known to expel families from the facility with little or no warning, particularly those who raise concerns or question care practices. Families are advised to have a backup plan if they advocate for their loved ones. Families have reported to us that they were given as little as five hours to vacate. 7. Corporate Indifference When we escalated our concerns to corporate management in Fort Worth, we were dismissed. I was told, with little professionalism, that the reported issues "never happened" and "couldn't happen." Days later, corporate staff arrived at the facility and openly criticized me to other staff members. If you are considering Landon Ridge Pathways for your loved one, please do your due diligence. Many families who experienced similar issues are unable to speak publicly but wish they could. If you would like clarification or more information, I am open to sharing our experience. Families deserve transparency, safety, and respect. We did not receive that at Landon Ridge.

The Landon Ridge Alamo Ranch employees go above and beyond making my mother feel very special. I…read morehear great reviews on the food and service and have been told ...food is better than most hotels and surrounding restaurants have in Alamo Ranch....

We have not had a good experience with Assisted Living at Franklin Park Sonterra (FP) for our Dad…read moreand would definitely not recommend it. We have even had several meetings and conversations with the Administration (many times with no response). We would like to know if anyone has experienced issues with any of the following: getting responses from administration ; administering of medications, such as overdosing, not being given on schedule, or/as prescribed ; making changes to Physicians Orders (meds, changing original prescribing doctors, changing number of refills as prescribed by original doctors) without notifying family and original prescribing dr's. ; the Emergency Call Wireless Pendent not working for extended periods of time and on many occasions a lack of adequate response time ; ordering of prescription drugs and over the counter meds without family approval ; lack of adequate staffing to provide the services and care they say are included in the rental charges and level of care fees ; being overcharged and or not responding to billing questions and questions regarding auto withdrawals & checks from Dad's bank ; getting resident, who they knew could not see, to sign document(s) ; experience with Licensed Nurse not being on call 24/7 (as stated in literature provided) to ensure oversight of issues at night and weekends if needed. These are just a few of the concerns we have had. In my opinion, the techs try their best but the understaffing and lack of scheduling, availability and support from the administration is pathetic.

Tina and staff are very helpful and always have a smile! Love this place! They have the coolest…read morecommon areas and the apartments are to die for!

I toured one of the cottages, separate from the retirement apartments. Manager said I had to pay…read morefor new carpet or flooring for the bedroom. They were not going to replace the aged Corian bathroom counters. The back fence had been painted but not repaired. She said it was a 2 year lottery project to fix the fences so could be repaired within 2 years. No signage anywhere. I got completely lost twice looking for the Admin and then an exit.

Seems that since the New Owners, "Dial" have taken over, many services have gone down the drain…read more ie: meals, maintenance & repairs. Many of the beloved employees have either been let go or fired. And the ones left or newly hired are poorly qualified. And seems like the independent area has become more of a dependent living area. It's NOT what it use to be.