Excellent hotel for families. One star off bc of the pool area. Very windy and limited sun. Kind…read moreof a bust. You basically only can layout early in the morning before buildings block you. Good location. Nice staff. Good breakfast and other amenities. Good room and the club was a plus.

3.5/5 Stars (One for every thin millimeter of drywall) The…read moreIntercontinental Miami is a bit like a high-end relationship: it looks gorgeous, the bed is fantastic, but the communication issues are real. Here is the breakdown of our "staycation/shared-room-with-strangers" experience. The "Parenting by Proxy" Experience Let's address the elephant in the room--or rather, the screaming children in the room next door. It wasn't just that they were loud; it was like we were accidentally cast as the supporting characters in their personal Broadway debut of Lord of the Flies. * The Walls: I'm convinced the walls are made of high-quality tissue paper. I didn't just hear the kids; I feel like I helped raise them. * The Rescue: Huge shoutout to the front desk. They sent someone up to "negotiate a ceasefire" (aka tell them to pipe down), and it actually worked. Service: 1, Tiny Terrors: 0. The Perks (The "Hit" Part) * The View: We had an ocean view that was so stunning I almost forgot I knew the life story of the toddlers next door. * The Bed: Pure heaven. If I could have stayed in that bed forever, I would have. It was like sleeping on a cloud that doesn't judge you for your life choices. * Location: If you're heading to the port, this is the spot. Plus, Whole Foods is a short walk away, which is perfect for grabbing a $14 asparagus water or the three bottles of sunscreen you inevitably forgot. The Great Mysteries of the Intercontinental "Why is there a water station on the first floor?" Seriously, I'm asking for a friend. Is it a social experiment? Do they think we only get thirsty when we're near the lobby? Nothing says "luxury" like hiking down thirty flights of stairs to get a cup of H2O like a thirsty traveler in the Sahara. The Verdict It's a great hotel if you want a beautiful view and a comfortable sleep--provided you bring industrial-grade earplugs or pray that your neighbors don't have children with the lung capacity of opera singers. Would I stay again? Yes. But I'm bringing a soundproof tent to set up on top of that glorious bed

Yes, I gambled while I was in the Carnival Magic. Did I win? No! No i did not!…read more Still it was fun while it lasted. Plenty of games of chance here! Gotta try your luck sometime right?

We just got back from our anniversary staycation. What a gorgeous hotel and wonderful location…read more The hotel manager was absolutely the best. He made us feel so welcome upon our arrival. He upgraded our room and went out of his way to make our stay memorable. The valet (Luis) was also so professional, friendly and so helpful. Everyone actually at the hotel and restuarant were wonderful. We loved the spa services, Isabelle's (our server and hostess) and the bartender as well. We have stayed at many Ritz's but this hotel is the best in terms of Hospitality. We can't wait to come back and look forward to more anniversary trips celebrating at the Ritz!!! Thank you all so very much!!!!

This was our 3rd annual stay at The Ritz-Carlton Coconut Grove, Miami. Beautiful property and great…read morelocation, but this visit was a mixed bag for the price (~$800/night before taxes/fees) and my Lifetime Titanium Bonvoy status. We booked a City View Executive Suite about 2 months in advance and requested quiet, high-floor, non-connecting, away from elevators. Our room wasn't ready until nearly 5pm, and we were placed in Room 329 on the 3rd floor (of 7 guest floors), steps from the elevator, street-facing over the front entrance. Room was clean, but the placement didn't match our request. Isabelle's is a highlight -- excellent breakfast (eggs, sandwiches, yogurt, oatmeal, power shots). Room service exceeded expectations: the chicken soup was top 5 I've ever had. Complimentary happy hour was also great (house Chardonnay was surprisingly good). We also received a $50/day F&B credit and breakfast for two (worth noting: breakfast can run $80-$100+ for two if paying out of pocket). Big downside: noise -- late-night piped-in music (called around 2-3am), loud Commodore bar vibe, nearby construction, and 1.5 hours of drilling next door on our last day. Shout-outs to Christina Strong (front desk--proactive and empathetic), Lucas at Isabelle's, and Steve (bellman) -- all excellent. Amazing walkable area (Koko, Narbona, waterfront paths), but room placement and noise management didn't match the Ritz price tag.

Absolutely amazing hotel stay before my cruise. This hotel is clean, convenient to shopping and…read moreplenty of restaurants/bars. Walking distance to a Publix, the mall, bakery, etc. The hotel checkin is on the 6th floor, the first floor is mainly a seating area and concierge. They offer free hot breakfast, mini fridge and microwave in the room, cruise shuttle at time of this review is priced at $12 with pick up times at 10a, 11a, and 12p. If you miss breakfast, they had breakfast bags with fruit and other grab and go items. You will need your room key to access the laundry room and guest floors. There is no carpet in the room I was in (basic king- not the elite level) and pets are not allowed. Service animals only. The hotel has a lobby bar, three restaurants are located right next door (Sproutz, Batch Gastropub, and Shahs of Kabob). I dined at Sproutz and Shahas of Kabob and both are good, but they are not affiliated with the hotel. I stayed 3 nights prior to my cruise and I really enjoyed my stay. The air conditioner worked with no issues, pillows are very soft, bed was firm, but not uncomfortable and I slept better in that bed, than my own. There is a master light switch to control the overhead light in the entry and bathroom. You can operate them separately (it just takes some flipping of lights to figure it out). Decent water pressure and nice, hot water at night. Morning time I suggest getting your shower in early. Hot water is still present but not as hot as it was the night before. Tip- I took my shower at 5/6am the morning of checkout and the water was hot and perfect for a nice shower before leaving for cruise. Staff was always smiling, friendly and willing to assist. Carlos at the concerige desk is very helpful, ask for his recommendations and he is more than happy to assist. The 7th floor has the laundry facility, but many machines were out of order. This is going on my pre cruise hotel list because it was the perfect hotel and the perfect location. It was about a 15min ride to the cruise port and airport. The cruise port ride was booked for 8am, so I beat the 9am bumper car cruise port traffic. The video I posted is short and quick, but a glimpse of the room

Hampton Inn & Suites Miami/Brickell - Downtown is quite literally one of the best hotels I've ever…read morestayed in. Especially since this was also my first time in Miami! We had a two day stay before heading out on a cruise. An extended vacation if you will. The service was phenomenal! We stayed on the Elite Level which provided extra goodies, and benefits. Sharing a picture below of what they define as the elite level and the benefits included. The location is perfect, in the middle of all things Brickell/Downtown. We were surrounded by restaurants/eateries, coffee shops, stores, the park, city centre you name it! Super convenient because we didn't need to call a Lyft to get around. So you better believe on the days we did go out, we got our steps in. It's giving HEALTH! 2026 who?! We are starting NOW honey! Okay, back to the review....hot (and cold if you're into that) breakfast was served each morning for free! You read that correctly. Free food honey. I mean you did pay for it so why not go ahead and eat? Your business not mine. Non-smoking hotel. Pools. Fitness center. The whole ordeal. A little store with snacks, drinks, and whatever else you feel you may need or want. I should also add that the hotel prides themselves on being accessible. Let's move towards cleanliness. Because cleanliness is next to what?! Godliness! Okay, I see yall! The room oozed of cleaning products. You would have thought the staff had just left from pouring Clorox and whatever other good smells needed to make a space smell delicious. Oozing with fresh aromas! The bed, not mine, but theres, was one of the most comfortable beds I've ever slept in when traveling. Hotel beds typically don't bring out the best in me, I am in fear of all beds that are not my own. Laugh if you must but I am who I am! However, a soft bed with clean linings - sign me TF up. The elite levels are on the 14th and 15th floors. They provide robes and slippers. Did not wear the robe. Read what I said about the beds and sit with that. Anyway, I did wear the slippers and they are about as thin as a sheet of loose leaf paper lmao! The chair rolled on top of mine and ripped the back of it so they lasted about 12 hours for me. #SelfInflicted I know. It's a nice touch to have in your hotel room though. Me personally, I travel with slippers. As I bring this review to a close, I want to highlight the staff members that assisted during the stay. Mr. Ernest, Russell, and everyone else at the front desk that extended a warm welcome and consistent assistance. Thank you again! One hiccup that was addressed immediately. They have an "in-room dining option." This particular policy states that you can order food and have the food delivered to your room. Okay convenience! And accessibility! Well I ordered some food from a nearby eatery and the delivery person was not allowed up. "We don't allow people to come up to the rooms for safety reasons." Heard. And appreciated. Truly!! They value safety. My issue was when asked about the policy in place, being asked if I had a medical condition to where I couldn't come down and to get my delivery. While a relevant question, that is something I'd recommend treading lightly around. You never know anyone's health/medical condition. Furthermore, if your policy states one thing then every staff member needs to be on one accord. The issue was taken care of and the person was able to deliver my order. The front desk member was also not rude just inquiring. I appreciate how quickly the matter was resolved. If you're headed on a cruise or you're in need of a nice hotel that is conveniently located, Hampton Inn Brickell is your girl (or boy), be who you are!

Basics are top notch, location, washer dryer, huge room, nice bed... great bathroom…read more Negatives... small lobby, most of the building, even the entry area is dedicated to the adjacent condos... so hotel guests are second tier citizens... not a great feel

I was charged $15 for washing my face with one of the rags they provided to me. Never in my life…read morehave I ever been charged for something like this. I always rinse and clean all makeup off the rag when I use them and I still was charged. If they don't want guests washing their faces with their rags, they need to provide makeup towels. On top of that, paint was peeling all over the bathroom ceiling and the AC unit was so loud I couldn't sleep with it on. Won't be back.

11 years since I was last here. I stayed recently for my birthday. I like this place because it is…read moreon a relatively quiet street, and is on the bay, facing west, with a great sunset and view of the skyline. We reserved a 2 bedroom suite. I asked repeatedly for an early, 2pm check-in. When I go there around 2:15, the front desk area was in chaos. There were 2 people being waited on and I was first in line, but had to wait for ~10 minutes to get any attention. Even with repeated communication, the room was not ready. My kids were heading into melt down mode. Not a great start. I got a call at 2:45 that my room was ready. We headed back around 4 and then it was the same chaos, and very long wait to get our 1 piece of luggage. Once upstairs, the hotel is very neat and tidy and our room was a 2 bedroom suite with a balcony, facing the bay and city. The condition and working order of the room, bathroom, and kitchenette were excellent. We loved the minimalist aesthetic. They did have a happy bday card and some chocolates for me in my room - a very nice touch. The main event downstairs is the pool area. They had a DJ playing vibey lounge music and it was packed with people chilling and drinking as mature adults. Definitely not a wild spring break scene. The pool is heated, too. The best is being in the pool as the sun sets - very magical as the place goes from day to night. Great hotel - lousy front desk. I reviewed the restaurant, Baia, separately - great waterfront vibes, so-so food, and disorganized service.

MUSTY room. Disappointing doesn't even begin to cover it…read more I booked a 3-night stay (Sunday-Wednesday... so no partying, all "school nights," and not during any major Miami events like Winter Music Conference, Miami Open, Formula 1, Boat Show, or SoBe Wine & Food Festival). This was a quiet work trip. As someone who grew up in Miami, I always thought of the Mondrian as a solid, above-average hotel. It was reputable, with good hospitality, nice amenities, all that jazz. Well... this stay was disastrous. The room was musty and clearly not properly cleaned. There were countless stains, dust bunnies, scratches and cracks on surfaces, and different hairs in multiple areas of the room. Just overall extremely unpleasant. I genuinely felt uncomfortable staying there. The robe in the closet had several holes (not small. very obvious, literally the first thing you see, and they still hung it up like it was acceptable). The toilet barely flushed, consistent plumbing issues. The bathroom had visible oxidation on the shower head and hose. The ceiling shower head and one of the lightbulbs were broken, and several other lights were dim. Front desk experience? Honestly shocking. I'd expect this level of attention at a low-tier chain, not here. Staff behind the counter were scrolling Instagram Reels or TikTok (with volume) while guests were standing there. Just incredibly careless. After my first night, I went to the front desk and asked if all rooms were this unkept and in such poor condition. They acted surprised. I showed them photos (with the dust, sticky residue on the bathroom floor, hair in multiple places) and they said they'd notify housekeeping to properly clean the room. Well... housekeeping never showed up. Not once during my entire 3-night, 4-day stay. Super disappointing, because this hotel has potential and used to be great. I even overheard another group at breakfast talking about how disappointing their room was and another woman in the elevator also had a similar experience... so clearly not an isolated issue. Valet was also hit or miss. The guys mostly just standing around, sometimes opening the door, sometimes not. No help with luggage when I arrived. Just an overall lack of training, standards, and any real sense of guest experience not just with valet but everyone else. Expect the restaurant staff, they were wonderful. And to be clear, l wasn't in a standard room. I booked a junior suite, and the only redeeming quality was the space (which was not properly used so it felt awkward honestly). Everything else? Terrible. Would absolutely not recommend. The property is in rough shape, and worse... it feels like nobody cares to fix it.

Did this with a group from my husband's work they set everything up. Left towards the evening so…read morewe were able to catch the sunset which was stunning. A two story boat the cruses to the Jungle island. Drinks on the boat while you can sit or walk around while enjoying the scenery. Beautiful waterfront homes and yachts big ones little one. While your cruising other people wave to you they have a little bit of music playing. I enjoyed standing in the front it was very enjoyable and just loved the sunset Florida has some of the most beautiful sunsets incredible. We arrived at the island and greeted with friendly people where all the entertainment began. We sat down and ate they brought the food bbq to the table brought is drinks during the dinner they had live music that followed outside fire dancers and hula dancing. Then you were able to walk around the island birds a few animals jungle vibe. Than back on the boat for a ride back. Food was chicken which was tender and tasty. Ribs that feel off the bone with extra bbq sauce. Corn bread coleslaw.

Great way to spend 90 minutes. Cost was reasonable. Boat left exactly at departure time…read more Sights were interesting although most of the trip was taken up with view of famous people's homes. This was expected though since most of these types of boat rides are similar in that respect. One interesting highlight was the trip into Port Canaveral to see some of the cruise ships in port. The tour guide/docent named Mason kept us engaged throughout the trip with his knowledge and an occasional one-liner. All in all a very pleasant afternoon. Highly recommended

I just saw the band Interpol at the James L. Knight Center and had a frustrating experience with…read morethe concessions and bar service. When ordering food or drinks, the staff add a tip to the transaction before showing the total when you pay with a card or tap to pay. There is no clear prompt or option to choose the tip amount before the charge processes. You see the final total only after the tip is already included. This ha-penned to me and to my friends.. I normally tip but I do not like the deception. This practice is misleading. Customers deserve the chance to review the total and decide the tip themselves before payment goes through. Transparency at the point of sale matters, especially in a venue where many people move quickly through concession lines. The concessions are operated by Hyatt Hotels, which makes the situation even more disappointing. A hospitality brand of this size should hold a higher standard for clear and fair payment practices. Events at the Knight Center bring thousands of guests. The payment process should be transparent and respectful of the customer's choice. Adding gratuity before showing the total is not acceptable and should be corrected.

Had a blast at the Jeezy concert at the James L Knight Center! Drinks were good, we had good seats…read moreand the vibes were unmatched. Thanks to the staff at JKC for making this a historic night . I look forward to the next one!