Donated medical supplies and linens. They were very grateful. Appreciate the volunteers that were…read morehelping.

My husband and I adopted a sweet cat named Cheyanne on March 3rd at the Roanoke SPCA, and the…read moreexperience couldn't have been better! All of the staff was very friendly and extremely helpful. You could tell that they truly care for the animals, and take very good care of them. The facility was clean, and the cats seemed in good health. Our little girl is so very sweet, and we are having such fun with her, and greatly enjoying her antics and her company. Thank you to all the girls who helped us that day. You made our day a memorable one!

For some reason, Yelp has shoved all the FIVE-star reviews under "other reviews that are not…read morerecommended". Not fair Yelp. I live and breathe dogs. I foster, rescue and volunteer (at a different shelter) and have been to AofA several times with my dogs and cat. I find them to be a wonderful organization and low cost compared to my regular local vet. But their abilities are limited ... they are a clinic, not a hospital, so I go to my regular vet when needed as he can do surgeries on site. But AofA is improving and expanding as money is donated. AofA provides SO much for the community. Through low-cost spay/neuter clinics, adoption fairs and a farm animal sanctuary, they have been able to drop the local pound euthanasia rates drastically! AND they run a NO-KILL shelter! For those negative nellies, I suggest volunteering, if not at AofA, then your local shelter. Every place has room for improvement and maybe your contribution can help. My one negative, I HATE not being able to talk to a live person and having to leave a message on a machine. BUT they've saved too many animals for me to deduct a star for that.

I do not recommend this place…read more We went to Angels of Assisi because it was advertised online as a low cost, walk in style clinic for vaccinations and preventative care on Saturdays. All we needed was flea and tick prevention for my dog. What should have been a simple visit turned into nearly a 2 hour ordeal for something that ultimately took only a few minutes. The experience started off awkwardly from the moment we arrived. An employee walked up to the passenger side of our vehicle and just stood there without waving, introducing herself, or making it clear she was trying to get our attention. We were handed paperwork and informed that even though we were only there for flea and tick medication, an exam was required first. That requirement, along with the additional $30 exam fee, was never clearly disclosed online and came as a surprise. The biggest issue, however, was how they handled my Psychiatric Service Animal. I am a Retired U.S. Marine Veteran with both Combat and Humanitarian service, and my dog is not a pet. He is my Psychiatric Service Animal for PTSD. He is with me constantly because he performs an important role in my daily life. I explained this to staff and made it clear that I wanted to accompany him during his examination after waiting almost 2 hours to be seen. I was told no. When I asked why, I was told it was "policy." When I asked for a specific reason, nobody could provide one. I was referred to the manager sitting behind the front desk. I calmly explained that my dog is a Psychiatric Service Animal and asked why I was not allowed to accompany him during the examination. Her response was simply, "That's how we operate here." I then asked to see the written policy that supposedly prevented me from accompanying my own Service Animal. I was told there wasn't one. Instead, I was again told, "That's just how we operate." That answer was completely unacceptable. If you're going to separate a Disabled Veteran from his Psychiatric Service Animal, there should at least be a legitimate explanation and a written policy to support it! There was neither. What made it worse was the complete lack of compassion. When I explained that I am a Combat Veteran and that being separated from my Service Dog causes significant stress and frustration, the response was essentially, "I understand," followed by more indifference. There was no effort to address the concern, no attempt to accommodate the situation, no apology for the inconvenience, and no recognition whatsoever of why the issue mattered. I was not even given a simple "Thank you for your Service" by anyone during the entire visit. In all my years of owning dogs and taking them to veterinarians, I have never once been told that I could not accompany my dog during an examination, especially when that dog is a Psychiatric Service Animal and the staff have been informed of that fact. It felt less like a veterinary clinic and more like dealing with a bureaucracy where nonexistent policies matter more than people. Since I was already being required to pay for a $30 wellness exam, I also wanted the veterinarian to take a look at a few moles and a small fatty lump that have appeared as my dog has gotten older. Other veterinarians have previously examined these areas, but I wanted a second opinion to make the most of the exam I was being charged for. Instead of discussing those concerns directly with the veterinarian while I was present with my dog, I was expected to get down and point everything out in the waiting area before he was taken away. As a Disabled Veteran with mobility limitations, having to do that on the floor in front of other clients felt both awkward and unnecessary. A private conversation with the veterinarian while remaining with my dog would have been far more professional and respectful. To be fair, the technician who handled my dog was polite, respectful, and professional. Unfortunately, that professionalism did not extend to management. After the exam, I even apologized for being frustrated because I was trying to remain respectful throughout the entire interaction. I never raised my voice, used profanity, or became disrespectful. Despite that, the response never changed. The attitude remained, "This is how we do things." By the end of the visit, we spent $180 for an exam and six months of flea and tick medication after waiting nearly two hours. For a clinic that advertises affordability, convenience, and community service, the entire experience felt disorganized, impersonal, and unnecessarily stressful. If you are a Military Veteran, have a Service Animal, value transparency, or simply expect compassion from the people caring for your pet, I would strongly recommend looking elsewhere. My dog deserved better, and frankly, so did I. SEMPER FIDELIS

I love this place. I have gotten 5 animals total from them. The last time I was looking for a…read morespecific dog as far as weight and age and we came home with 2, a pair of sisters. If you are looking for a pet, go here to adopt.

I have been rescuing animals for over 30 years including feral cat clinics, transports, dog/cat and…read moresmall animal rehabilitation etc. This is one of the cleanest and most well run places. They animals are in great condition and they genuinely care about the animals. They go over and above every day. The cats are not kept in cramped cages but allowed to move around freely in the bigger rooms. I adopted two cats and a dog from here. When I went to pick the first kitty up during the adoption, several people came up to me to give him a last hug. My second kitty developed a very bad virus and ended up needing special care. They literally took care of him for four weeks until he was well and I could come get him and bring him home. Very well run facility with exceptional staff and management!

When I brought to them approximately 3 y.o cat that was crying at my door in December 2 years ago,…read morethey refused to take her, because she was too old for them to take and advised me to put her back on a street. She is living with me now as my fourth cat and I will never give them a cent. They look to me more like money making business that have nothing to do with humanity.

I've been working with American Bullmastiff Association Rescue Service trying to get one of the…read morelong time resident dogs of the Shelter placed! We can't even get the "so called manager" to return a phone call or email! Her name is Amber Cabell, and the rescue I've been working with for over three weeks has left numerous emails and voicemails and they don't have the decency to even respond! They complain about being over crowded but don't really care! I'll never step foot in there again!

This place has really nice stuff, though you pay for it. I'm okay with buying high-end pet…read moresupplies because I feel like it's worth it for a companion. However, recently I purchased an add-on collar for a 2nd dog on my PetSafe in-ground containment system. The product looked identical to what I needed, but was not compatible. The store refused to allow me to return it because the package was opened, even though I had a receipt and it was within one week of purchase. They won't accept returns on anything electronics, even if completely unused. They told me to call PetSafe, but the manufacturer won't accept it because I didn't purchase directly. I'm now out $160, unless I can recoup some funds via ebay. I've primarily been shopping there for the last couple years only to support a local business. I really can't believe they have left me hanging on this, rather than just accept the product and deal with the back office work of handling a return. When I conveyed that I just like supporting someone local, the clerk responded with, "you ARE supporting us [with this sale], we just can't take it back because the package is opened. Give PetSafe a call." What a joke. Feel free to be a patron, but you better know what you're purchasing because they ultimately don't care.

I recently went into Barkley's Pet Market and I was so happy I did so. I met the owner and he…read morehelped me choose the right food for my over weight Great Pyrenees. He educated me with the options and benefits of each product. I felt like I can finally help my fur baby get back on track for a happier, healthier life with a proper diet.

They told me that they do rebates for neutering. Never mentioned that I had to pick up a form…read morebefore having the procedure done. I went in and brought the receipt and all proof of payment and the woman at the counter said that that always mention that you need to pick up the form first. Obviously was a lie. And I'm pretty sure it was the same lady I spoke to over the phone. Obviously if I would have known I had to pick up the form first, I would have simply came in and got the form it was a lot of money that I couldn't afford to spend at the time. The only reason I had the procedure done was due to the fact that they said that they do rebates.

I would just like to say - that I live in Pennsylvania and foster for a wonderful rescue group that…read moresaves dogs from euthanasia in Memphis, Tennessee. The facility is Memphis Animal Services and they are also an open-intake shelter - taking in sometimes 30-40 dogs each DAY. They work with rescue partners, fosters, and adopters - and their kill-rate is around 25% each month. Again, this is Memphis Tennessee - a city that is estimated to have a stray dog population of well over 15,000. In the circulating article regarding the Danville Humane Society, they quote their euthanasia rate at 59%. That is absolutely outrageous and unacceptable. Not one thing about a 59% euthanasia rate for a facility this size, nor a community this size, is humane or ethical. Why is their euthanasia rate over 6 times the statewide average of 9%? Who is dropping the ball at this facility and costing animals their lives?

The store is nasty, the employees are inconsistent in their demeanor, management is less than…read morehelpful, and online ordering is often incorrect when you receive the order. When addressing issues, there is absolutely no customer service and zero regard for correcting issues that continue to plague the store. Save yourself the headache and either drive to the South Roanoke location or simply go to another pet business, because this one is not interested in keeping customers. Sad shame it is.

It had been a while since I bought my cat a new collar. It was time for a replacement for her. And…read moreit doesn't hurt to get some serotonin while looking the the adoptable pets here. Came in and went right to the cat collar section. I have to say that this store did not have a huge selection at the time of my visit. It looked like this was the only section of the store that wasn't restocked. That didn't deter me however. I did end up finding a collar for her and decided to mill around the store. This stop was in conjunction with another to kill some time. I wanted to see all the animals they had in store and stop and check out the cats. Customer service was decent. I only interacted with staff during check out. It was a quick transaction as I had only one item.

I bought both my fur babies here. Theodore I got in April and Eleanor in November. I love them…read more Both healthy, happy and full of life! No issues with either of them. Elizabeth is amazing. I went through the process with Elizabeth with BOTH of my puppies. She was very helpful and made the process easy. Communication was great. Highly recommend

We love our puppy, but we were sold a puppy with a level 3/4 out of a possible 6 heart murmur that…read morewe need to seek treatment for. Happy Tail Puppies' vet signed off on the last health check that there were no issues. I had our puppy Seen by 2 separate vets and both agreed on the diagnosis. My discussions with the owner to get a refund to be used to treat the puppy's condition have yielded nothing so far. Also our experience with their training program was a huge disappointment. My puppy is not motivated with treats which seemed to be the only way the trainers knew how to use. Our dog was returned to us with no successful training. I don't recommend this business or its training partners.

Bunny Lu provides the most knowledgeable care. It is not cheap to keep rabbits. She cannot operate…read moreat a loss. If you cant afford her fees then go somewhere else but you will take your chances. She buys the best supplies and food for these bunnies. Just because it is a non profit, it still is a business that has to be run so that it can survive. She has no other source of income other than the bunnies. She was my neighbor for years and was devoted to the rabbits.

My husband and I recently used Bunny Lu for rabbit sitting. Mary Ellen and her team are awesome!…read moreThey are friendly, knowledgeable, and caring. We feel secure leaving our bun with Bunny Lu. The pricing is very reasonable, too! We love Bunny Lu!