Truly Amazing. I lost my dog (16yrs old) last month and the support and caring from all of them…read morehelped me to deal with the loss. My 18yr. old started having issues, and they stepped right up with explanations, choices, and support. Lab results were discussed, and I was even given a copy! I've been to 2 other vets in this area, and both were inconsiderate of my time, treated me as if I was incapable of understanding what was going on (I'm an ND), ignored questions and made statements that made me question whether they cared for my pet (who's a part of the family) or not. This vet center deserves more than 5 stars. I highly recommend for someone who loves their pet as we do! From the girls at the desk to the vets, it's top quality.

LOVE LOVE LOVE Westlake Vet Animal Hospital. We cannot say enough about Dr. Luke and his staff…read more They have been so good to our canine and feline pack. They are empathic, knowledgeable, competent and skilled, provide timely updates on diagnostics. We feel so blessed to have a veterinary clinic that cares about our fur family as much as we do. SOO GRATEFUL!!!

The staff and veterinarians are so wonderful and kind. There are separate seating sections for dogs…read moreand cats. There is a small retail area for "basics" such as shampoo, flea collars and other pet related products. They are somewhat pricey. I would trust the staff with my furry child. They regularly trim a family member's kitty nails.

We have going to SML Animal Hospital for the 6 years we have lived in the area. We even moved…read morefurther away but still make the drive to them. We do that because they are the best vet we have ever had. We have moved around the country a few times and we just know our kids are getting the best care. No matter the situation they have helped us and done a great job.

These folks could not be any better!…read more Providing affordable pet care (esp. spaying & neutering) in a loving and caring manner. Husband and I have had 7 ... yes, seven! ... outside kittens "fixed" and vaccinated here. We declined some of the services offered (because again, seven!) ... and I never felt like I was being judged or discounted because I didn't opt for flea control, etc. ... So ... I never hesitated to schedule the neutering appointment for our new puppy ... (puppy is 67 pounds at 7 months, and absolutely perfect!) (and, yes, he's a rescue! no pet store, designer dog, purchased animal in this house) ... We opted for some of the extras ... microchip, flea abatement and control (Bravecto) ... everything ... and we were still treated the same! We were treated politely, with courtesy and respect ... with a little bit of recognition and playfullness thrown in for good measure! These folks honestly do WHAT they DO because they provide a invaluable service to All Creatures Great and Small. God bless you guys! Thanks! Bill and Scottie Mitchell

Caring professionals and the cheapest place to get animals neutered and spayed in the area. You…read morecan also buy flea meds and get shots at a really good price here. They work really hard to save animals and give them a home. They work mostly off of donations. They are a great agency.

I was so impressed with this Veterinary office. My 13yr old dog was having some stomach issues…read more She's not the friendliest dog. She gets nervous easy and so starts to bark. She sounds and looks scary, which makes most people tense up and that makes the situation worse. This usually happens even at vets offices. But for the first time in her long life she was made to feel comfortable at a vet office! Both the vet tech (so sorry I don't remember her name - she was WONDERFUL) and Dr. Lynn were so good with her. The got down on here level, approached from the side (something we will advise others to try going forward) and were patient and gave her treats. After just a little bit of working with and on her, my nervous dog happily left the exam room WITH Dr. Lynn without even looking back at us. I've NEVER seen her do that ... even with people she knows. Now for the important stuff. Her stomach is better. They did testing, but before getting all of the results gave me some things and suggestions to help her at home. And it all worked wonderfully. She's gaining weight again. Her stomach is good. She sleeps through the night again. AND as an added bonus, after months of trying everything under the sun they also gave me a solution to the fleas that actually worked! Which is a huge relief for us and the dog. Love this place. Prices weren't the cheapest but very reasonable for all they did.

We have been with CSV for years (more than 20) we always see Dr. "MIKE" or Dr. Mccoy for surgery…read more Words cannot express the passion this amazing group offers. From Priscilla (in the front) to our DEAR Dr. Mike (HAIRFIELD) it all goes perfect. My daughter grew up seeing us take our dogs to Dr. Mike and not she takes her 3 dogs (all ALL before now!!) to the same place, same doctor. Our pets love everyone there because they can tell THEY ARE LOVED. My deep appreciation for ALL that you do for our fur babies. Love you Dr. Hairfield

Very disappointing and unprofessional experience with Dr. Matthew Watson and the team at Blacksburg…read moreAnimal Clinic I brought my dog to Blacksburg Animal Clinic today for a scheduled veterinary appointment, and unfortunately, we were not even seen because of an issue involving a $300 balance that I believe should have been handled directly with the ASPCA. A few months ago, my cat had cancer and required surgery on his ears. The ASPCA in Roanoke agreed to pay the $300 balance, and I provided Blacksburg Animal Clinic with documentation stating that the ASPCA would be responsible for the payment. The front-office employee who was working that day was the same person I spoke with today. She had originally scanned the documentation into their system and also spoke directly with the ASPCA representative by phone while I was there picking up my cat after surgery. I was told the ASPCA would be sending the clinic a check in the mail. Today, before my dog's appointment, I was suddenly presented with a statement saying that I still owed the $300. I explained that the ASPCA had agreed to pay this amount and that I had already provided the clinic with documentation confirming that arrangement. At first, I was told they did not have the paperwork on file. Then, after I explained that I knew it had been scanned into their system, they acknowledged that they actually did have the documentation. I also explained that I am disabled, live on a fixed income, and simply cannot afford to pay an unexpected $300 balance that I was told the ASPCA was responsible for. I was not refusing to pay a legitimate bill; I was trying to understand why I was suddenly being held responsible for a balance that had already been arranged to be paid by another organization. While I was speaking with the front-office employee and trying to resolve the issue, Dr. Matthew Watson came out and asked, with what I felt was a very obvious attitude, "Are we still doing this?" referring to my dog's appointment. I told him that I was willing to proceed with my dog's appointment as long as I was not being made responsible for the $300 that the ASPCA had agreed to pay. I explained that I simply wanted the billing issue resolved and did not feel comfortable accepting responsibility for that amount. He then essentially told me that if I didn't like the situation, I should take my dog to another veterinarian. He opened the front door and told me to go to the other vet. I have never been treated this way at a veterinary clinic. I was not yelling, threatening anyone, or refusing to pay a legitimate bill. I was attempting to resolve a billing/documentation issue that appears to have resulted from the clinic's own failure to properly maintain or process the paperwork they had already received. What is especially upsetting is that I clearly explained that I am disabled and live on a fixed income. Instead of showing understanding or professionalism and trying to resolve the situation, I felt dismissed, embarrassed, and essentially pushed out of the clinic. I cannot speak to whether this legally constitutes disability discrimination, but I absolutely felt that my disability and financial circumstances were not treated with appropriate consideration. My concern is not simply the $300. It is the way this entire situation was handled. If the ASPCA payment had not arrived, the professional response should have been to contact the ASPCA, review the documentation, and work toward resolving the discrepancy--not confront me immediately before my dog's appointment and then have the veterinarian tell me to take my dog somewhere else. After being a client here, this experience has completely changed my opinion of this clinic. I will be taking my dog elsewhere. I hope management reviews what happened today, including the documentation regarding the ASPCA payment and how I was treated when I questioned the balance.

This new owner is very hateful. He has seen my service dog for over a year. Since he took…read moreownership, he said I was rude to the staff and argued over 80 cents. He also stated I'd have to go see another vet. This is all slandering and untrue. I was short 80 cents and was going to go to my car to get the 80 cents, but a wonderful staff member said she would take care of it. This Dr denied my prescription for my service dog because he said I was looking for a new clinic. Why in the world would I look for a new clinic until he denied me the prescription for my service dog. Yes, I said I would have to look for someone else if he refused to fill any medication for my service dog. I did have to take her to Mountain View Humane to get her spayed due to my disability and lack of income. I thought at one time Blacksburg Animal Clinic was the best! This is not the case after DR Watson bought the clinic. He actually spoke with me on the phone as well and was very hateful and domineering. I tried to explain and he said he would send my medical records to whoever I wanted, then blocked my number as I only had a few hours to choose a new vet. I then emailed him to try to explain because he wouldn't give me a chance to speak on the phone when he called back. I said I'd have no choice to report him to the state board and DCA. He just gave me a hateful answer and then proceeded to tell me to do as I see fit. It's like he doesn't care! Who wants a vet like this?

Evie absolutely loves the Staff there and Dr. Sult is amazing!! She is kind, professional, she…read morelistens to the patient parents and really loves her clients. The location is majestic with a beautiful pond and country setting. They offer so many services from Veterinary to boarding. If you are looking for a lifelong vet, this is your hidden gem.

Noah's Ark has been wonderful to my family. We have a large German Shepherd, and Dr. Sult has been…read moreawesome with him. Her vet techs and office staff are also amazing! They are always friendly and helpful, even when they are very busy. We have always received exceptional care in the 5+ years we have brought Blade for medical care and boarding.

Dr. Jessup is a wonderful cat vet. She takes her time with The patient (cat), and if there is a…read moreproblem, goes out of her way to discuss the different differentials (what might be wrong), and the way to proceed in each case. My cat Maggie and myself got to know Dr. Jessup really well when my kitty came down with a liver illness. First of all, Maggie had to be seen urgently when it was noticed she was jaundiced during a vaccine clinic. Maggie's normal vet could not work Maggie in that day (height of COVID) - but FCAH said if we could come right away, she would get worked in. So we stuck with Dr.Jessup from that point on, she was so kind and sweet to Maggie with all of her appointments And Dr. Jessup would go out of her way to reach out to me with the different lab tests results and findings, even after hours. Maggie's case was difficult and rare, so medically it was very challenging and sad in the long run, but I highly recommend Dr. Jessup and her staff! As long as I have cats, she will be their veterinarian.

I am writing this review with an extremely heavy heart. I have been taking my babies here for years…read moreand in the beginning(with Dr Krauss) they did a wonderful job but the care has steadily declined over the years with almost no contact with an actual Vet in the last couple of years. After taking my dog in and her getting a clean bill of health on June 8th on June 19th I had to take her back in for excessive bleeding in her mouth, thinking maybe she had an infected tooth we were given the crushing news that she had an aggressive tumor growing in her jaw. We were told of our few options, and we went home with a couple of prescriptions and agonized over what to do. After spending a day or two crying, having to watch my poor baby continuously bleeding from her mouth(at times heavily) we sadly made the decision to end her suffering. Wanting her to go peacefully, at home and in her own bed My husband spent days building her a box and digging a grave (in the rain) for her forever home. We went in on the 23rd and tried to make an appointment for June 26th but we were told they could not be here until June 27th so we spent a very emotional week waiting for what we hoped would be a peaceful transition but what we endured was an excruciating ordeal that I'm not sure we will ever recover from. After taking care of my baby for years and knowing her size and weight they neglected to bring enough tranquilizer to put her to sleep. She was terrified and when they tried to give it to her she started to get up and the vet just jabbed it into her, making her cry out in pain. Instead of maybe leaving the room to let her calm down they waited a few minutes and preceded to give her the next 2 shots as my husband held her, I had to look into those terrified eyes while they did this. The only words from the vet (Dr Knick) was "she's gone" and the young lady with her mumbled "sorry for your loss" as they walked out the door. I am sharing my story because I don't want anyone else to have to endure this. Maggie gave us almost 10 years of unconditional love and I had to watch her leave here in terror instead of peace and I don't know if we will ever get over that look in her eyes, she deserved so much better than that! Stephen and Kris Burgess

My review is based off of a few years of coming here. First off they love my pets. The minute we…read morecome in Jessica greets our dogs by name, and gives them love. We're waited on quickly, and by quickly I mean within 10 minutes. I used to go to Vinton Vet and it would take up to 30 minutes to be seen. Dr Reece is an amazing vet who gives the time needed to make sure our animals are doing well. If you left a bad review I'm sure you must be a bad pet owner because this place feels like a group of people who really care about animals.

I have taken my beloved family members here for several years for medical care. Here, as far as I…read moreknow, my kids [animals] have received excellent medical care. However, it becomes obvious this organization has more compassion for the almighty U.S. Dollar than they have compassion for the pet owners bank account. For example: I took in a feral cat for an obvious mouth pain problem. I thought the cat needed a couple of bad teeth pulled. In the exam room I told the Vet Assistant what I thought was the problem. I explained it was a feral cat that would not allow me to touch it. It lived in the barn, I bought a Drop Trap to catch it. It was not a beloved family member. It pawed at it's mouth like it was in pain, it may have a couple of bad teeth that should be pulled .... I never received a phone call with an estimate, or alterative options like Euthanize the Cat. When I was told the cat was ready to go home, I was told the cat had a serious teeth/gum disease and the bill WAS OVER TWELVE HUNDRED DOLLARS !!! Like I said, no compasion for the customers bank account. But here, the U.S. Dollar, above all else, gets their attention. This place offers excellent healthcare at a PREMIUM ! And not forthcoming with estimates. Be ready to pay BIGTIME.

I miss the female vet that all my dogs loved (she opened her own practice)…read more The vet at Pell animal clinic dropped my elderly dog from 3 feet up. When he crashed to the floor the vet said "get your feet under you". My dog was there because he was having issues walking. He does not care for small animals - dogs, cats, etc in the least. I will never go to Pell ever again. The "non-vet" staff are incredible. Bonita is the best! Too bad their boss is ruining the business!

Pell Animal Clinic has been coming out to our farm going on six years. I guess we should've made…read morethis review sooner, but happy people don't have a need to post. Seems like if you have a bad experience you're quick to complain. Vaccinations for livestock, floating horse teeth, castration, and NDG goat horn removal are just some of the things we've had done through Dr Martin. Our most recent visits have been for a goat with rabies. Both vets have been extremely helpful and supportive. The staff have relayed messages quickly, and scheduled anything we've needed asap. A huge thank you goes out to all. Seems like a great team of people who give great care to all the animals they treat.

Donated medical supplies and linens. They were very grateful. Appreciate the volunteers that were…read morehelping.

My husband and I adopted a sweet cat named Cheyanne on March 3rd at the Roanoke SPCA, and the…read moreexperience couldn't have been better! All of the staff was very friendly and extremely helpful. You could tell that they truly care for the animals, and take very good care of them. The facility was clean, and the cats seemed in good health. Our little girl is so very sweet, and we are having such fun with her, and greatly enjoying her antics and her company. Thank you to all the girls who helped us that day. You made our day a memorable one!