Good Insurance agency, I've been with them for years. They have always been very helpful. I will…read morestay with this company. Verified client, just under 10 years.

Nathan was very helpful but not pushy at all, which is huge plus. One of the biggest deterrents…read morewhen shopping for insurance is pushy agents. He explained the coverages in a way that makes sense. I greatly appreciate how easy he was to work with and made switching insurance much more pleasant.

Nathan was very informative about the policy and professional. Nathan was courteous in his…read moreconversation and was precise about the coverage that I would receive with my policy.

I have personally known Mike Yoakum for many years. As a woman, I can say, he has always treated…read moreme with nothing but respect. As a client the office has gone over and above many times. My late husband had Medicare supplemental policies through this agency. The agent came to our house, 20 miles away. Recently, my mortgage was sold and I received a notice from the new company saying I was out of compliance by not having hazard insurance. The notice is alarming, almost threatening, however, I knew all I needed to do was make a quick phone call to the agent and it would all be taken care of.

Mike Yoakum was overly friendly at first, and always tried to pretend that you were old pals…read morewhenever he talked to you. But after years of not listening when we called and raising our rates annually, and moving to a different city, and no longer needing the crazy wheelchair van rental insurace that only Western Reserve would even offer, we decided it was time to shop around. Mike accused my wife of being drunk when we finally chose another insurance company, verbally harassed her, lied about the policy, and tried to bully her into staying. He even had the gall to insinuate "If you're really a Christian you'd stay with us. We're a Christian company." We never once mentioned religion to him. I find that offensive to Christians and non Christians alike. Then he refused to cancel our policy stating that he only works for his clients which we aren't anymore. "We need you to have the agency send a signed cancel on both home and auto." Worst of all, I believe that he's an old school sexist who would never have said half of those things if he were talking to me instead of my wife. True colors shown, he comes off every bit as low as the classic sleezy used car salesman. Best off elsewhere.

Highly recommend using Jeff Koop for all of your insurance needs. I have been Jeff's customer for…read moreover 30 years. Jeff and Lisa are very personable and provide excellent service. In addition to the personal service they are very competitive with their rates They make the process super easy when it comes to changes, claims, or just basic questions.

Mark has been so awesome helping us transition to State Farm from our former agency. He even…read moreoffered me more help and attentiveness than my erstwhile agency did as we were navigating a difficult situation with our daughter's car being involved in a hit and run. I would recommend anyone to get insurance help from Mark Miklautsch. He is personable, knowledgeable, honest, and very responsive. We are glad to be working with him and his team now... Ryan S.

Avoid this agent. My opinion is that he is not honest and doesn't keep his word. We tried to go…read moreto another state farm agent, but no other State Farm agent will talk to you long if you already have an agent with State Farm. Following my complaint today, he set up another appointment in almost 2 WEEKS. I doubt he shows, and why wait about 2 weeks to respond to an unhappy customer. From my mother who is a senior citizen: An employee from this State Farm office called the first of the week to say she wanted to come out and visit and go over the changes to my homeowners policy. I was elated that finally I was going to see and talk to a real live person. She called yesterday to say the owner told her it would be much easier to give me the info over the phone. The owner is the individual who made an appointment on two separate occasions in two different years to come and visit when I complained about never seeing anyone from the office and then having his secretary call me the day of the appointment and cancel. I told the girl who called yesterday that I was disappointed that she wouldn't be coming b/c it was really important to me to go over the info with someone face to face and a phone conversation wasn't acceptable when I've been a good customer for over 6 years, have always paid my premiums on time, and have never filed a claim. She suggested I visit their office. I told her I was the customer and I wasn't going to drive to her office when I needed answers. I mentioned the two previous cancellations I received when an agent made arrangements to come and visit only to receive a call from a staff member a few hours before they were to be at my home. I told her that clearly the distance between their office and my home was a problem and I therefore planned to find an agent/agency nearer my home.

I called a few places to get an insurance quote, was sent to Voicemail, and never actually spoke to…read moreanyone except receptionists who forwarded my calls. I left detailed messages for insurance agents with multiple options in how to respond to my inquiry, including my immediate need for insurance, but no one returned my calls, so four days later I contacted this office. I was incredibly surprised totally thrilled at the speed in which their service representative, Jalah, responded to my inquiry! Not only was she fast, she was immediately able to provide me with a LOT of helpful information during our conversation to educate me about my options, but also get additional information for me, including costs, PROMPTLY. As a result, I'm became very well-informed and happy with the available options and cost, and so I purchased insurance from them with Jalah's expert service. Jalah was friendly, responsive to my needs, informative, professional, and most of all, patient with my seemingly never-ending questions and requests for explanations. Given my experience with her I highly recommend this office and insurance provider for their services. Jalah was fabulous and the insurance coverage I purchased is exactly what I needed AND at a very fair price! Kudos to Jalah's customer service and the perfect policy for me! It was a TOTAL PLEASURE to do business with such a highly competent person. Go there. They care. You'll be glad you did!

Absolutely phenomenal! Shannon was able to take care of all my needs very quickly, I am a hard…read moreperson to please (lack of patience) and I was very pleased with all her hard work! She definitely needs to be recognized. AND on top of handling everything quickly she was the sweetest person to speak to and was able to answer all my questions. Great work to the team at Heartland Shannon, John and Kristina!!

Virgil helped me with an insurance policy and was so helpful and friendly. He walked me through…read moreeverything I needed and even filled out some of the standard information so it was one less thing I needed to figure out or do. He is warm and friendly ands smart and just the kind of person you want to work with on these kinds of things.

I am extremely happy with the insurance services offered at State Farm. The staff at Virgil…read moreLovitt's office was very helpful today. Jamie was very prompt and responsive with my request for the information I needed. I highly recommend Virgil Lovitt for all your insurance needs.

Without getting into too many details, when Steve and his team took over my taxes (personal and…read morecorporate), they made me realize how much my previous accountant of seven years had messed things up for me. Some things they were able to fix retroactively; others were no longer possible, but they did everything they could in my case. Their services are very reasonable. Due to the highly increased demand, it takes slightly longer now to get a response, but I have never had issues. They created very simple yet robust tax solutions for my needs, legally lowering my liability and exposure. I could not be happier. Many times they add personal touches to their interactions, and they are much appreciated. I definitely highly recommend them.

Pretty amazing people. I was floored when, during my first appt, Brad pretty much finished up my…read moretaxes while I was sitting with him. I think if I had had all of my info, I would have walked out that day with my returns done! Prompt, friendly, knowledgeable about what they are doing, and reasonably priced!! Can't get much better!!