Tyler was very responsive and professional. Service was quick and he explained everything in a way…read moreI was able to understand. Will be definitely returning for any needed repairs I have going forward.

They work efficiently, are super friendly and are reasonable. Super helpful and straightforward.read more

I have used this shop three times over the past year. Every repair was done promptly and at the…read morecost quoted. I've had my brakes replaced - you could tell the difference. My suspension and ride needed help; they replaced the stabilizer bar and other parts, significantly improving my ride and handling. Recently, I brought my car in to make the air conditioning colder. Whatever was done, I now have colder air conditioning, making my drive significantly more comfortable. They are friendly and demonstrate their attention to customer service and customer satisfaction.

He is a dirty lying POS theif. Replaced the same front end part, 3 times in two years to get to a…read more"noise" when I looked back at my receipts and told him I wanted my money back, he refused and said I could get oil changes instead. The "noise" was still there. Hes a dirty con artist, DONT TRUST THIS POS!!! On one occasion his mechanic was giving me a lift home and complaining they were busy and the drunk mechanic called off again, so there you go. Do you really want a drunk repairing your car that you depend for your safety or the safety of your family and children, think about it! To top it off he's WAY overpriced.

I took my truck in because the secondary fan had been running constantly. Tommy listened to my…read moredescription on the phone and told me to go ahead and come in to have it diagnosed. They spent some time with it during the day, did a full diagnostic, identified it as a coolant temperature sensor and gasket, and fixed it. The price was fair, the service took less than a day and they were super communicative with me and just great to work with. I have one other mechanic I like in the neighborhood who rarely answers his phone, this place is just a good old shop that answers calls, does the work, and gives you the straight story. This is my new shop.

Tom, Mike and the whole staff are the best. I have been going to Tom for years. I have recommended…read morethem. Tom is honest and the nicest man. I wouldn't take any of cars anywhere else but A&A Tracy R.

Mike was on time he got the job done to my satisfaction.Will definitely use him againread more

Mike was Great! Professional, Honest, hard working, outgoing individual, fair pricing by the hour…read moreand by the quote, would definately recommend for your car repairs! Thanks Mike!

My Son had Dells repair to come to our house first off he was supposed to come at 8:30am he didn't…read moreshow up until 3:00 but he called around 11 long story short he said he fixed he's control arm on passenger side and it broke down as soon as he tried to drive it .Took the money did nothing please don't use them Scam ARTISTS save your money and they blocked my son when he tried to call they are so unprofessional please find someone else to fix your car

Dell is BAR NONE!!! He was kind, efficient, and really helped me out of a tough spot. I had a burst…read moretire and had been having trouble finding someone reputable to replace it. He came to my residence, assessed the situation and came back and installed a brand new tire! Very reasonable pricing! HIGHLY RECOMMEND!

I called to have a sensor replaced on my car I was told "I DON'T REPLACE CUSTOMERS PARTS " then…read morehung up on! terribly rude and a SCAM they try and find anything wrong with ur car while refusing the service u want pay go for smh

Excellent and quick service! Though communication could have been more proactive, they were prompt,…read morefair and gave me a good idea of future repairs with a timeline.

Best car repair place I've been to. After dumping a couple grand into my car and still having…read moreissues, they fixed everything affordable, quickly and transparently. For my main concern with my battery they even ran diagnostics twice to make sure everything was good. As someone who worked in the car parts industry for a bit, I was very pleased when they told me what brands they were using and the price points. Top notch service, I see why they are a trusted Parma staple. They have a new customer

Absolutely outstanding from beginning to end!!! Kind,…read moreprofessional, affordable and honest. I will never go anywhere else.

This is going to be a long review so you can get the entire story. I have been going to Pallens…read moreAutomotive for probably 25 years or more, I ran an automotive parts store and serviced the Pallens shop and even his one son Michael worked for me. I have two vehicles, my 2012 Chevy Silverado 4x4 and my wife's 2013 Ford escape AWD. My wife's car had a check engine light and a low tire pressure light come on the dash. I've told Tom, Steven, Victor and all of the other mechanics to never put cheap or one year warranty parts on any of my vehicles and from day one I've never complained about a repair bill. Now after calling and telling Steven that the code was 051, a crank case pressure sensor. Steven called and told me to bring the car into the shop Friday at 9:30am and he'll check it out. Now every time I deal with Steven he tells me that he'll check it out and call me but that never happens and we're without a car for two to three days and when I call he tells me oh I gotta check this or I gotta check that when in reality he's blowing smoke up my butt. Well the truth came out that Friday. When my wife dropped off her car she asked when can I pick up my car, now remember Steven told me 9:30am, well it was 8:30am. My wife was to told she could pick up her car at 4:00pm. I picked up my wife at her job in Elyria at 3:55pm and drove straight to Pallens and I'm sitting in the parking lot waiting. Finally she comes out and I asked what's going on and she tells me that the young mechanic just ran out to the parking lot and pulled her car into the garage and changed the sensor. She paid the bill and we leave, driving home on broadway my wife calls me and and says that the check engine light and tire pressure light is still on. I told her to turn around and go back. She's told that Steven will get the sensor from the Ford dealership and she asked about the tire pressure sensor and was told she has to make an appointment even though they stock those sensors. This proved to me that Steven was peeing on my foot and trying to tell me that it's raining. You cannot believe anything Steven tells you. When a man's words ring empty (Stay away) I've had repair bills of $2000 sometimes more and I never complained about any one of them but when you show me that patronizing, your business means nothing that I take my money and spend it elsewhere. Thank you Stephen you save me some money you can blow smoke up somebody else else's you'll never do it to me again.

I have been taking my car to Pallen's for well over 15 years now. They have always done an…read moreexcellent job and are very fair. They don't try to gouge you. They go out of their way to accommodate their customers and provide excellent service.