Great customer service. They are very patient, professional and kind. My husband was extremely…read morenervous with the recent procedure and was overwhelmed with anxiousness. The staff assured him he would be ok, everything was pain free and they allowed him to get a light anesthesia of laughing gas to help. Have not had any scheduling problems, problems with anyone being rude or unpleasant. We are happy to have found a place to take care of my husband and let us know step by step what would be happening.

I would not recommend this practice…read more Not only did I receive significantly better care after transferring to Johns Hopkins, but it wasn't until I left this office that I realized how much higher the standard of care could be elsewhere. Looking back, I have concerns about the thoroughness, organization, and overall management of this practice. To make matters worse, I recently received a bill for services from more than a year ago that apparently had never been submitted to my insurance and therefore never applied to my deductible. Shortly afterward, I received another delayed bill from the end of last year. This level of billing disorganization is on par with the care they provide. When I called the phone number listed on the bill to get clarification, I was told that "unfortunately, you have to call a different number". No one seemed able to help or take ownership here. Overall, my experience has been disappointing. Between the quality of care and the ongoing billing problems, I wish I had never step foot in this practice.

LOVE Dr. Walton! Yes, it can take some time to get an appointment with her, but she is definitely…read moreworth the wait. She's open and friendly and actually LISTENS to what I'm telling her. She was direct in her questions, but also able to make a joke or two to help keep me at ease. She explained everything in detail to be sure I fully understood our next steps. I'm very happy that I was referred to her!

Cannot get the PA to respond in a timely manner to the portal. I am really upset at them. Trying to…read moreget refills of prescriptions are nearly impossible. I even called the office twice and both times they failed. They should use AI, because humans stink in this office.

Asked for pain medication for kidney stones, was denied multiple times even with active kidney…read morestones. The wait time is too much. (Three HOURS, in one instance). I did all the tests they asked for, but no one has called me back with results. You as the patient have to chase them down for an appointment or answers.

I've been going to Anne Arundel Urology for nearly 15 years and have always been treated with…read morerespect and kindness. I've never encountered anyone negative here and each staff member excels at their job. I've been seen by Dr. Hanley and Dr. Zho. They're both intelligent and know their jobs extremely well. I have complete confidence in everyone at AAU and highly recommend them to anyone.

I just found out they charged me $350 for an office visit which should have been $55. $350 is for…read morehospital visit. also they r charging me double bills. I would never pay them any more money or go back to them. they r the worst. I don't know who is posting good reviews but definitely don't TRUST them. I got another urologist who actually cares and knows what is going on. they aren't money hungry like this AA urology which shows on my bank statement as AA dermatology. smh

High quality affordable care that fits with my needs and schedule…read more Thank you Dr. Freedman and team!

Dr. Freedman is an excellent doctor. He formed this practice to detangle himself from the…read morehealthcare industry and yet still provide excellent healthcare service to those in need. Essentially, you pay for the healthcare you need. This is an excellent practice for people who cannot easily afford medical insurance and are shut out of our healthcare system. For myself, I enjoy the fact that The practice is personable and accessible, and I never have a difficult time getting an appointment when I needed it. I think many more people should be considering medical practices such as evolve, yet I still do not find that many. The closest analogy is somewhere like Care first, however, Care first is less of a medical practice run by one doctor and more of a mass healthcare system. Evolve is a medical practice, with an excellent doctor, competent staff, and a pay as you go approach.

I don't know what he does but it's magic .... Fix these ole stiff bones ... if the need presents…read moreitself again I'll go here.

Calidad de servicio son muy amables y respetuosos son muy buenos los recomiendo al 100read more

i was interested in becoming a patient. However, this office does not have a meet and greet option…read moreavailable with Dr. Akhmed. They expect you to financially commit to someone you have never met, nor had a conversation with. That is insane.

Dr. Akhmed saved my life…read more I had been given a false diagnosis by an urological oncologist at no less than Johns Hopkins. He told me that I had an advanced incurable cancer, and to "settle your affairs". I was only in my 30's, and this put my family into a huge crisis. After weeks of emergency room visits and specialists, I somehow ended up in Dr. Akhmed's office. She asked me what medications I was on, and right in front of me, pulled out a reference book and looked them up. She said that she thought I was having a rare reaction to an allergy medicine I was on and that I should stop taking all medications immediately. She was right. The allergy medicine had been causing high blood pressure and urine retention, resulting in a blocked bladder blowing up to the size of a basketball, which necessitated the emergency room visits and could have resulted in death. The other doctors I saw during the crisis gave me yet more meds which caused more side effects. Once I stopped taking the allergy meds and the high blood pressure meds, my blood pressure went down, and I never had another problem with the bladder. I am eternally grateful to Dr. Akhmed.

I've been to this location twice in the last year. The office is always very clean. Their entire…read morestaff is very friendly and efficient. I really appreciate how quickly they get you in and out of there. I've been to several other urgent care centers in the area, all of which have been terrible experiences. Whether its overcrowded, dirty, misdiagnosis, billing errors, etc. I'd highly recommend Doctors Express to anyone!

What I wish more businesses did, was communicate. I made an appointment with AFC Urgent Care hours…read morein advance without conflict, was able to submit my medical requirements before arrival, and still arrive on time. My appointment was set for 4:30p & I was not seen for an hour+ without forthcoming communication of what the delay was for. I had to ask at least 3 times and their response was just "trying", yet I'm sure if I used that same reason as to why I was "trying" to be on time for my appointment but was an hour late, I'm sure I would've been charged for my absence. I don't appreciate my time being dismissed, especially without communication. But to address care quality once seated in a room, was fine. The staff in that regard was attentive and quick.