First time coming to the Institute. Very professional and friendly even before the visit. Received…read morea call which then generated a request to fill out all the documentation prior to the visit. Wish more doctors office worked this way. Office staff very friendly. as was everyone else. Was seen by Blake Hensler PA. From his examination which included outlining where in my ear my issue was stemming from, he explained that he would like to start on medication. If the medication was not affective there were two alternatives. Both were detailed to me where i was even shown a small device that would be placed in my ear if the meds were not affective. Left with a very high comfort level that whatever the outcome Blake and the Institute will provide me with excellent care.

The doctor was knowledgeable and the out of pocket for tests was reasonable…read more However the wait time was horrible. There were many patients complaining about that wait time. They scheduled almost everyone the at the same time. They did not set any time expectations. It would've been nice to have a reasonable timeframe as to when they see patients.

I got in to a procedure room in a timely manner and was in all ways by the staff treated…read morerespectfully all the time.

The office staff can be vindictive. If you ask them why you have to wait so long, they will make…read moresure that your file ends up at the bottom of the pile. This will ensure that you have to wait longer. Not to mention, that they overbook the poor doctor. 100 patients a day!

I went here years ago for throat issues and I saw Cesar. I never liked him or the care he gave me…read more He was always sarcastic and rude when I was struggling with issues. When I just needed help. The receptionist was great, and I love that she recognized me whenever I walked in. The other doctor/PA Jonathan was also good to me. But both Cesar and Dr. Glatz never treated me good and would exaggerate my attitude and tone when writing/recording their notes. Highly don't recommend.

Visiting with our daughters last summer, they told me how much better everything sounded for them…read morewith their new hearing devices. They both mentioned how much they had missed out on for years. So that prompted me to think maybe I should get my hearing checked. When I saw Dr. Steel I asked him if he could recommend a good audiologist. And he set me up at the Mackie Clinic. When I arrived I had the normal paperwork to fill out and after that was promptly ushered to see Dr. Mackie. The first thing he did was check my ears for ear wax. And boy did he find a bunch! Then I got to visit the audiologist to see if there were any deficiencies in my hearing. Sure enough, I was showing problems with high-frequency hearing loss. Visiting with the audiologist Marco Pulido we discussed the various devices available. Then we decided on a set of devices which I must say are working fantastically well. In fact, they are so good I hate to go without wearing them. And the follow-up visits are great too as he continues to fine-tune them for me and gives me additional pointers on the proper care for them. So, even if you are not sure you are having hearing problems, just to have things checked out you might consider giving the clinic a call.