Superb care is not enough to say for the exceptional beyond comparison customer service, from both Dr. Frank Katz, and from his goddess of a receptionist Alè! She, time and time again, has found a way to move mountains to get me in anytime I call and has been a godsend just as Dr. Frank Katz has been in my life! They are excellent in every single interaction I have had the absolute pleasure of being able to have with them thus far and even drive over an hour now to see them just because of how incredibly impactful they have been in my life thus far, could not fathom having anyone else assist me in my mental health journey now. Thank you, thank you, THANK YOU ALÈ AND DR. KATZ! read more

​Provider: Dr. Katz (Long-term psychiatrist for several years) ​Incident: Asked if he was okay after noticing he was visibly upset entering my session. ​Outcome: Immediate cancellation of session and abrupt refusal of further care/treatment. ​Impact: Patient abandonment during an active crisis, causing severe disruption to ongoing care and requiring an emergency search for a new provider. I would not recommend. read more

Been a patient here for 2 years. Had my mother call in regards to explanation of benefits where she was met with Ally, who absolutely disrespected my mother instead of providing her with the simplest of information. Called personally afterwards where I said I would be coming into the office to discuss this in person as she stated to my mother mid convo that she would be hanging up the phone. Told Dr Katz to call the police because I was providing a "threat". Then called back to speak with Dr Katz to which I could hear Ally screaming from the front office while we were on the phone. This office doesn't even deserve a star. Classless, no etiquette individuals working in customer service is the problem here. My mother's worked in customer service longer than Dr Katz has been in practice and said this is one of the wildest phone encounters she's experienced!! The yelp reviews say even more, stating that even insurance representatives were met with what they called a "monster". Dr Katz has no control over her sadly, as Ally has even stated to me on multiple occasions that people "abuse him" and it's her "job to protect him". Flying off the rails during a phone conversation as a front desk representative isn't protecting your service providers, its ruining their business! No receipts at this office either for cash payments. Beware of bad business conduct and unprofessionalism. If you are looking for a doctor whose front office will deem you uneducated and judge you based off your paperwork this is the place for you. This entire interaction transpired after wanting medication refill and EOB clarification on both issues read more

Great people, very kind, the wait is never long. They call you back fast when leaving a message

Dr. Katz dropped me as a patient because I commented on his mood being different. It was very strange and I was left an emotional wreck because of it. He also refused to complete my disability papers. read more

Front office staff Alley is rude, unprofessional and sounds like she needs a psychiatrist. I've worked in a professional environment my whole life and this woman just verbally attacked me on the phone for wanting to go through our EOB. She noted I sound like I'm an educated woman and she's has lot of uneducated people that walk through that door so we are going to do this her way. Nice way to speak of the patients. This Dr should be embarrassed to have a front office staff like this. read more

Dr. Katz and his associate Allie are -nonsense providers. he's a watchdog who makes it look like he's doing nothing. he's not. he's very insightful and intelligent. you can trust in their care. read more

The best LA has to offer. Hands down. Dr Katz & Ally practically feel like family at this point. Been going for years now & they tk the absolute best care of me. Stellar. I am so lucky to have found them read more

I feel so thankful to have found Dr. Katz. He is professional, shows that he cares about his patient's all-around health, and always makes me feel welcome and comfortable. Allie, his receptionist, is diligent, charismatic and personable. read more

Very intuitive and deeply caring. I was under the Dr's care and helped me very much after my cancer diagnosis and care while I was going thru chemotherapy. read more

Dr. Katz and Allie are a gem. Grateful to have found this office and for all their support over the years.

Everyone that's talking trash about my girl Allie is either seriously mental, not taking their medication or has no personality. She is the best office manager ever and always has time to chat with me and share a few fun stories when I come in. Dr.Katz is great, we always have a quick chat and I update him on my current situation. He gives me his feedback and we make a short term goal until next time. Then he sends me on my way with my prescriptions. I've been seeing him for years and he truly cares about what you say to him, he's always taking notes so we can pickup right where we left off. I've never had a better psychiatrist in all my life. Everyone needs to stop tripping on Allie. You people clearly have some demons. read more

Dr. Katz is extremely knowledgeable and caring. He understands the medications well and always ensures we are making good decisions based on what's right for me and not necessarily what is just generically right for others in my position. I've been a patient for many years and I sincerely hope I can continue to see him for years to come. Shout out to Ally in the front office as well. She's amazing! The whole office is the best I've ever gone to and I highly recommend. read more

I have been a patient of Dr. Katz for over 13 years and I had a few other psychiatrists before I found him. Everyone has different needs and expectations when it comes to what you are looking for in a physician. What I expect from a healthcare provider is someone who is empathetic, listens to what I say, is open to questions and doesn't dismiss my experience, remembers details about my previous visit(s) and takes a wholistic approach to my well being. Dr. Katz has been nothing but supportive and consistent in his approach to working with me on my mental health(ADHD). He is not the kind of doctor who just writes a prescription and sends you on your way. He understands that what he does is part of a process. He encourages you to find consistent routines, exercise and talk therapy in conjunction with medication so you can achieve the goals you desire. Also, Alé is the office manager, receptionist, schedules appointments and handles everything with efficiency and humor. She keeps this office running smoothly and I can't wait till I can get back to in person visits to see her and Dr. Katz. read more

I have to update my review unfortunately. I moved to Texas about a month ago and have been struggling to find a psychiatrist here to get my regular, non-controlled meds. Before I left, Dr. Katz said he could give me a month supply to hold me over if I couldn't find care right away. Well, I thought I found care here but the person I saw wound up being bats%$^ crazy - I mean, mixing me up with another client and accusing me of not submitting to blood tests she never told me to take/never ordered to my knowledge. I wasn't able to get my meds from her on account of her being completely nuts. I reached out to Dr. Katz for help, since I'm now running low and still looking for a psychiatrist here. Dr. Katz and Ally were both completely unsympathetic to what I was going through and said there was nothing Dr. Katz could do now that I've seen someone else. I said, "but I'm going to go through withdrawals" and he said "it's out of my hands, sorry." I get it if legally he's no longer allowed to prescribe me meds, but is there not SOMETHING Dr. Katz could have done or suggested? It's a shame that Dr. Katz only cares about his patients if he could be found legally liable for messing up their care. If he's not on the hook for you, he couldn't care less if you go through withdrawals or kill yourself, even though he's the one who got you physically hooked on the meds. Nice guy. read more

Pill chop shop my ass. Dr Katz validates your experience with your mental health & gives you options as to what will help you & you make a decision together. 3 week follow up appointments & regular annual visits. Don't worry he's a NORMAL psychiatrist. read more

This place is a pill chop shop. They rarely have appointments you have to wait months for medications even if you run out. The lady in the office doesn't confirm appointments and if you question her or the doctor you are pill seeking. read more

The front desk receptionist, Ally, really needs to take some lessons on how to be polite and have some manners. She was incredibly rude to me over the phone- something that should NOT come from a front desk receptionist who is expected to have great customer service skills. Please don't be rude to vulnerable psychiatric patients coming through the door and at least PRETEND that you like your job. read more

To be *Frank,* if you miss an appointment and you don't call, or even call to inform them you are running late, is it not their fault for following the guidelines they have clearly laid out for everyone. Allie is very kind and understanding. I have been seeing Dr. Katz for over a year now, and he is the best psychiatrist I have ever had. read more

I love Dr. Katz! When I first came in, I could tell he genuinely cared about the issues I was dealing with and wanted to help make a positive impact on my life. He helped me get through the process of finding the right medication for me and continues to be supportive and does what he thinks is the best treatment for me. The receptionist, Ale is also amazing. She's very attentive and caring and does what she can to get you scheduled into an appointment time that works best for you. read more

This is my first time ever writing a negative review for any business. I really don't like doing this, but this is based on multiple negative experiences and not on a single isolated incident. 1) My first in-person appointment went fine. I scheduled a second appointment to be conducted over phone (this should have raised a small red flag, since every other medical practice I saw during the pandemic had migrated to digitally-savvy solutions for their practices). They never called me for my follow-up because the follow-up appointment wasn't recorded properly. No big deal...mistakes happen. I didn't think much of it. 2) I missed my second appointment because of a last-minute work conflict, and they charged me a cancellation fee. Fair enough. I haven't had a medical office charge me for missed appointments before, but it was my mistake and they are free to endorse whatever policy they want to. I did think it was ironic that I was present and waiting for my "original" second appointment that they had completely forgotten about. In those cases, do I get a credit because they made the same mistake? 3) I paid for the cancellation fee using a credit card. Later on, I was dealing with an administrative issue and I asked the charge to be credited to the original payment method and charged to a different one. This wasn't specific to my transaction with Dr. Katz's office - it impacted every transaction I had made during a small window of time. This was the only merchant who couldn't help me out. I was told that they didn't have the "fancy software" to do this. I come from a meager small-business family, and had issued credit card refunds to customers dating back over 30 years. As the retailer, you have to absorb a small fee for it, but it's not something requires any sort of "advanced software". I had the same exact request for several other merchants, including other medical offices, and this was literally the only one who couldn't do it. With all that said, I honestly wouldn't have cared that much about any of this if the communication was just crisper. read more

The front desk person, Ally was rude, unpleasant and not helpful at all. There was an issue with my insurance and an agent tried calling her to help and resolve the issue. The representative from my insurance said she was a monster. Ally does his office a disservice. She has gotten progressively worse since I've started seeing Dr. Katz to the point where she is now repugnant. The only thing wrong with this practice is the women at the front desk. read more

I am writing this review because I want others to know that if you need a CARING, HUMAN doctor's office, this is not it. I know it's a tough job, but a little humanity goes a long way. When I missed an appointment back in January due to my husband being in a terrible accident, no one even called me. No one asked me if I was ok. I never got a call or anything. I just got a bill. I've never had a psychiatrist's office deal with a patient in such a callous way. They just want to get paid and that's that. Then, in March, I lost my mother to an aneurysm, and in April, I lost my father to a long, painful struggle with ALS. All of it during the current pandemic. I was out of the country but I have returned and would like to go back into treatment. However, due to some financial difficulties (COVID!!!) I asked if I could pay the bill when I come in. I just needed to make the appointment today (appointments are on a 2-week waiting period), as it's urgent I get some mental health support. I thought that as a patient of their office they would accommodate my request. I have absolutely no problem paying this bill. However, the manner with which I was spoken to confirmed why I stopped going there in the first place. There was no question regarding why I had not talked to them. No question if I was ok. No human interest whatsoever. They only care about getting paid a measly 100 bucks. She said basically that "we all have problems" I have been in psychiatric care since I was 13. But I've never been told "tough luck" in such a cold way. This really reflects the horrors of the American health care system right now. Who cares if this medication should be life-saving to you? Who cares if the patient needs help right away? What if I were suicidal? I guess it does not matter to this office. Make sure you make your payments on time or they'll act like you are just another stranger in the street. Your history as a client won't matter anymore. Needless to say, I won't be returning to Dr. Katz as a patient, and I will not recommend their services. Honestly, this is overdue, as I've always felt that they did not really care there. This is the kind of doctor that will only look at your file once you're in the office in front of him. I never felt like he remembered me to begin with, even though I went there once a month for a while. Going to the doctor there is like going for the first time, every time. Needless to say, Ally will get the office paid their 100 bucks for my missed appointment so kudos to her. As for me, I will find a psychiatrist's office that CARES and shows empathy rather than a crappy attitude. read more

Dr. Katz and Allie are fantastic. Getting an appointment was a breeze along with subsequent follow-ups. Kudos to Allie for all the hard work. Dr. Katz sat and LISTENED to me, my thoughts and concerns. He truly is passionate and caring individual and lucky to have found him. read more

Finding a doctor available on your insurance plan - let alone a good one! - can be quite daunting The options Aetna gave me were extremely limited, and it took me months to find a new doctor when my psychiatrist of many years closed his practice. Almost all of the choices made available to me were either 25 miles or more away from my home, or were in their late 70s to early 80s. I really didn't want to go through this again in a couple of years when the next doctor retired. I finally settled on Dr. Katz as the most reasonable option. And I'm glad that I did. First impressions are quite often lasting. If so, then I should be in good hands with Dr. Katz. I found him to be attentive, reflective, caring and - in spite of what others have posted here - extremely generous with his time. Dr. Katz took the time to get a good sense of my history and to listen to my concerns. This morning, when I called in with some additional information he had requested, he took the call himself and give an immediate response on how we should proceed. This is how the first encounter with any new doctor should go, and I'm delighted. And as others have mentioned, Ally, his office administrator and front desk person, is what you'd want the "face person" at any medical office to be. A total rock star. read more

Dr. Katz is amazing, he helped me so much. And the office manager, Ally is so positive, and so supportive and efficient. I love these guys!

I first went to Dr. Katz with some apprehension, as I'd recently been diagnosed with Adult ADHD, and had heard horror stories about doctors giving people a very hard time with getting a prescription for ADHD. I was pleasantly surprised and he was so helpful, both with finding the right ADHD medication for me, and helping with anti-anxiety medication. He can seem a little awkward and mechanical (not sure if that's the right word?), but since I've been a patient for over a year now, I can see through that and am confident that he really does care about his patients. Allie at the front desk is INCREDIBLE...she is always super friendly and helpful, whether on the phone or in person. Such a great personality--I always leave the office in the best mood! She is a treasure, and it became clear to me just before she went on maternity leave that he knows it...both in the way he talked to the temp Allie was training to fill in, and the way he makes little comments about her (ie: not just like, oh talk to the front desk to make an appointment..."Allie can schedule your next appt" or "Allie can help sort that out"...I know this sounds silly, but it's just something about those small, seemingly inconsequential details, that make the difference...). It's just a level of respect that is really refreshing to see, especially from my own psychiatrist...I figure, if he's the kind of person who shows his appreciation for a good, hard-working employee, I'm comfortable trusting him with my mental health :). read more

I don't think people realize how hard it is to find 1. A good doctor that accepts most insurance and 2. A great psychiatrist in general. Mental health is so important, yet it is so hard to find a qualified practitioner who accepts new patients and seems to care a great deal. I finally made the switch from another doctor, who I never really liked, to Dr Katz. I've only seen him a few times, but I already feel relieved to have trusted myself to switch doctors. He is very professional and contemplative, and runs a tight ship with compassion. For people who have left negative reviews, it is not easy for people who are not wealthy to find quality mental health care. I feel really lucky to have found this practice. read more

Allie at the front desk is amazing. She is such a delight to see when coming to visit with Dr. Katz. Dr. Katz truly cares. He has helped me with my depression and anxiety for years. I love this office! read more

Allie is like my favorite person in the world and I've never even met her in person. Haha!! Super helpful and has a great phone personality. She scheduled me for a little less than a month out, but took my number in case there was a cancellation, and sure enough, got me in a few days later! I was almost 20 minutes late for my first appointment with Dr.Katz, but he still saw me for the remainder of my 30 minute appointment, and he was able to make a clear diagnosis and help me with a very scary situation. I had had the Mirena removed earlier in the morning, and I was terrified of experiencing the Mirena Crash, but Dr.Katz knew all about how progestin (the main and only ingredient in the Mirena) is known to cause depressive side-effects when administered without estrogen. And seemed to be aware of the Mirena Crash- which none of my other doctors, not even my gynecologist was aware of. He made me feel heard, he made me feel sane, he made me feel confident in his diagnosis and treatment plan. I also have seen two other psychiatrists before seeing Dr.Katz, and they were both women because my depression was mostly caused by my Mirena (a homormonal IUD) and I thought that a woman psychiatrist would be more informed on birth control interactions and would be more understanding of my situation- but actually, Dr.Katz seemed more well versed on the topic of hormonal birth control and was kinder and more understanding than the other two women! I would recommend Dr.Katz to women- from one woman to another, don't shy away from him because he's a man. He's also treating my friend with endometriosis, and she also feels confident in his treatment plan and opinions. Couldn't recommend him any more highly. Thanks Allie and Dr.Katz!! read more

1 year patient. Medication was helping with my anxiety. Doctor and receptionist unprofessional. Lack of communication and follow up. Condescending remarks stating they "only deal with adults" insinuating I am not one. Left me with no medication that I am not supposed to stop abruptly. I am not seeking medication by any means. Was planning to wean off slowly and went to refill as I always have. Very poor patient care and no compassion or concern. Not helpful at all. Thankfully, I have medical insurance and will be properly taken care of elsewhere but if I didn't, I'd be left going through withdrawals under this provider's care. Extremely disappointed. read more

Super nice and professional. Very happy with this practice and would absolutely recommend to a friend or family member.

Dr. Katz is great, professional; have been going to him for years. But the true gem here is Allie. "Receptionist" isn't accurate..."Office Administrator," maybe? "Boss"--that's the one. She runs the ship, and handles all us wackadoos with precision and professionalism. read more

Absolutely amazing doctor. I've seen him for four years and have no complaints. He takes the time to listen to what I need and to find the right medication for me. He's the first psychiatrist that I have seen who actually listens if I voice any objections and who is willing to work with me to find the right solution. He always takes time to answer any questions or concerns that I have. He quickly gets down to business but still makes the time to ask about what's going on with my life. Whenever I've put a call into his office, he calls me back right away. He genuinely cares about his patients! Shout out to Ally at the front desk! She is great. So friendly and helpful! read more

Kudos to Dr. Katz for getting me off the awful medication my prior psychiatrist put me on. He's straightforward, no-fluff and gets right to the point. I like that. You have to come every 6 months to renew your script. The only thing I dislike about his office is that the front desk girl is definitely not friendly, which I think is ironic for a mental health doctor. Just bear with it as Dr Katz is good. read more

Amazing Physician! Needed to find a new doctor and Dr. Katz was great and very thorough and professional. Highly recommend seeing him!

Short story: I was not impressed. He is very "pro meds." Likes to up dosages, a lot. Does not come across as a deep thinker. To be clear, I do think he is fairly likable, but that does not make a good doctor. I just do not think he thinks about his patients outside their quick sessions. He has A LOT of patients. His suggestions of medications seem off the cuff and in the moment, rather than really contemplating whether it makes sense. Your initial apt will be around an hour to collect a bit of background and medical history, the rest will be for med check ins, lasting 5-10 min. Do not expect conversations or any type of talk therapy (granted he is a psych, not a therapist, but ideally a psych should have some emotional intelligence or have therapists to connect you with). Long story: I saw Dr. Katz for awhile (over a year). Initial apt was in person, the rest were virtual and quick. I do not find him helpful or deeply thoughtful. He is a classic psych who wants to throw meds at you and see what sticks. I was open to medication to alleviate symptoms of a personality disorder, but he wanted to give me very intense medication that would have side effects that would easily outweigh how bad my life already is. He would not give me SSRIs (seems like first choice?) I was so confused. Each apt he just upped the one med he had put me on, then I had a side effect and he acted surprised (it is not common, but it was one listed in the med pamphlet). We had to lower the dose, and the current med/dose remains the status quo. He doesn't know what to do from here. He seemed perplexed that people would be concerned about taking meds or have many questions. He barely knows you then wants to put you on intense medication (like Lithium, yes, he likes it and won't hesitate to consider it. As mentioned, I refused to take it). When I said I was scared and that medication simply seemed too intense or not indicated for someone like me (main issue, personality disorder, depression), he was like "how is it intense?" "what does that even mean" and an attitude of "it can't be any worse than your life already, what do you have to lose?" I have an unstable mood, sure, but I am a very fit and bright 30 yr old woman, why throw Lithium at me? Strong risk of gaining weight and being a vegged out person. I can assure you gaining weight would not have stabilized my mood. lol So glad I refused it. On balance it makes absolutely no sense to put me on something like that, or other things he suggested. I asked repeatedly and he did not give me a diagnosis and but he said he does not think I am bipolar, yet kept trying to give me meds that are for bipolar. Why can't I even try a SSRI before Lithium? I begged to try a SSRI because I thought that was the starting point and I never got to try it. He refused. He would rather experiment with Lithium of all things, instead of letting me try a basic SSRI? What the...? He does nothing to comfort you or instill trust in what he is prescribing. Really is a pill mill operation. I happened to see another psych after him (who I did not retain for other reasons) and when I told this other psych that I had seen Dr. Katz, the other psych raised his eyebrows and said "Dr. Katz sees something like 50 patients a day," which is believable seeing how short apts are, and now most are virtual. Overall, not impressed. My life did not improve under his care. Now I have to wean off meds by myself. I workout a lot now, even more than I did when I saw him, and, on balance, I think this has done more for me inside and out then his intervention. He does not follow up with you. If you kinda disappear, he does not see if you are okay or see what happened. When you interact with a mental health care provider, I think it is natural to desire a bit of follow through to feel like people care about you. You won't get that most places sadly, and you won't get that here either. Really makes you feel like just a number. As for the receptionist Ally, I actually have nothing bad to say about her and I am surprised people have had a poor experience with her. I actually thought she is quite attentive (always answers the phone, is "quick"). She is very easy to engage with and I found her to be likable. 2 stars instead of just 1 for level of communication (easy to contact, Ally is cool, ease of making an apt, no confusion about billing, etc). Also, he does takes insurance. read more

I've been seeing Dr. Katz for the past year and a half and I have never had a more knowledgeable and thorough doctor. He listens to and addresses all of my concerns. I love his office manager Ally. The negative comments about her make me laugh. Ive seen her handle multiple phone lines, multiple patients in office and regular office work all at the same time. She's super sweet and funny. I think people get mad because she doesn't take any mess. She's very upfront about their policies and rules so if you have any misunderstandings, you're probably to blame for not paying attention. read more

I had a family member who needed Dr Katz for a few months and he is phenomenal, His office staff very friendly. My family member needed drugs for a short time only and he was very keen on weaning off the drug. He was so supportive and for the short time he was in our lives he was awesome. My family member has been doing phenomenal and has been off the drug for 18 months now, this was needed for a short period of extreme stress. I will never forget Dr Katz, he is one of a kind and a non institutional physician who really cares for his patients. He may come across quirky at first, but has a heart of gold and is brilliant. read more

I was rushed out of the office with long-term medication by Dr. Katz within about 15 minutes of sitting down with him. In the short time I was able to have a conversation with him (before the rushed prescription), I remember expressing reluctance to commit to anything I'd have to wean myself off of, or anything that had the capacity to make anything worse with side effects, etc. This scenario does not, to me, logically conclude that the person who expresses the above should be put on long-term, commitment-heavy, side-effects-extant, all-the-time-no-matter-what medication. But that was the doctor's decision, and since it happened so quickly, I just shuffled on down to the pharmacy to fill the medication. As soon as I had a few hours to think about it, I decided not to take the medication. After a couple of weeks, I decided to call his office to see if the doctor would consider filling a more short-term type of medication to ease occasional anxiety, but the front desk (and then the doctor himself) informed me I'd need another appointment to discuss it. I could have done that, and I could have done it with less difficulty than going to someone new, but I simply didn't/don't trust him. In fact, it my therapist lost a lot of my trust for pointing me in his direction. So I'm happy to take my chances with a new doctor. I'd never go back, nor recommend him to anyone. read more