this company is not licensed to conduct work it is advertising. Call Miami Dade County to confirm before contracting. Do your research and hire a properly licensed and reputable business to avoid the headache I went through!
I had an extremely disappointing experience with Gusmel Franco and FRANCO BROTHERS LLC and feel compelled to warn others.
I reached out to Franco Brothers for tree and stump removal services at my home for the installation of a new fence.
Unfortunately, when my fencing contractor arrived, he pointed out that a significant amount of debris had been left behind, making it impossible to proceed. Although I had noticed some debris, I didn't fully grasp the extent of the issue until I had to hire another company to remove part of the mess. Even then, some stumps and debris remained, but addressing the rest would have cost far more.
The second company, which specializes in tree removal, confirmed that Franco Brothers did a poor job. They pointed out stumps that were not properly ground and excess debris that should have been remove as part of the service.
When I reached out to Gusmel Franco*
, I provided videos showing the remaining stumps and debris. His response was completely unprofessional. He claimed he "didn't charge me" for full stump removal, only for cutting the trees down, but that he had "told the guy to stump grind them anyway." He then blamed what I was seeing on "root fibers" that couldn't be picked up.
When I insisted that the job was incomplete and needed to be properly finished, his response was dismissive: "this was months ago. I'm doing other jobs, and I won't be in Florida next week."
Despite my repeated attempts to resolve the issue, he refused to take responsibility and eventually blocked me. This left me stuck with additional expenses to get the job done properly.
Lesson learned: tried to save $150 by choosing this company, and it ended up costing me hundreds more. Worse yet, upon further research, I found a previous negative review on Yelp that I had overlooked. I also discovered that Franco Brothers LLC is operating without a valid license in Miami-Dade County.
A formal complaint has been filed with the county and state authorities to investigate their illegal operations.I strongly advise against hiring this company. read more