I don't even know how to put into words how much I love this salon. Every time I walk in, I feel…read moregenuinely cared for, not just as a customer, but as a person. The team is beyond amazing, and their kindness, attention to detail, and warmth make every visit feel like self-care for your soul. Getting my haircut here is like therapy, so gentle, so relaxing, I almost fall asleep every time. It's not just about looking good when I leave (which I always do!), but about feeling good too. That's rare. I will never go anywhere else. This place is special, and the people here make it what it is. Thank you from the bottom of my heart for always making me feel seen, valued, and beautiful. I recommend this place with all my heart. Love you all!

my hair is good. i asked for the boosie fade and it went really well. i got it on the day that left…read moreme broken (monday). thanks!

DO NOT COME HERE IF YOU WANT A PROFESSIONAL, MATURE SERVICE!! DO not come here if you want a good…read morehair service either. These hairdressers don't know how to run a business. Lack of professionalism, maturity and communication - had my hair done here wanting balayage from dark brunette. Lifted to a beautiful light yellow blonde (no orange or red tones). it came out like liney highlifhts with so much darkness still (deffs not balayage) she also made it so grey ashy!! . They completely stuffed my hair up far from what i wanted... AFTERR briefly speaking with Evon over Instagram to sort this out she told me she will SPEAK TO Emily (the owner) n get back to me. After two days she never got back to me and when I proceeded to message her she had already blocked me + I checked through a friends Instagram and she 100% blocked me. I proceeded to call and after mentioning who was calling she hung up on me. Called again, answered , didn't speak and hung up when I said hello. 3rd time I spoke to Emily and Emily said " well you've written a review so you're not getting anything" she continued to speak over me , not allowing me to talk and I had to speak over her and still she wouldn't listen. She then proceeded to tell me to "get f*kd" then hung up on me. THIS ISNT about getting anything back (refund or a service) anymore. this is about how they've handled this. ZERO communication! so disrespectful!! all because I wrote a review on how they stuffed my hair. EXTREMELY UNPROFESSIONAL AND IMMATURE FOR "SENIOR" hairdressers. It's like dealing with 15 year olds. You both need to take some courses on how to be PROFESSIONAL. Absolute horrendous and shocking behaviour!!!! Wow!!!! you must have paid reviews on google.

Emily & Kath are an absolute pleasure. Im American and from the getgo they made me feel welcome in…read moretheir adorably chic salon, it is homey and not a chain feeling which I love. Both very knowledgeable and caring about my hair instead of just being there to work they truly showed interest and gave opinions on best plan to fix a badly done hair job. I enjoyed the Aveda massage and the whole experience, although my hair has a ways to go before its back to normal they truly brought it back to a point where I can at least feel at ease with its health and color looking good again. Thank you ladies xo

My mum was going here for about a year, until a hairdresser she trusted burned her hair and scalp…read more She had been purchasing "reccommended" shampoos and conditioners from the trusted hairdresser, and never worked. She was very lucky to not loose hair, and she had to get an item to end it. I do NOT reccommend this place, as the hairdresser that may still be there might do it to you. I do NOT reccommend "Golden Hair Image" as of what happened to my mum.

I have been going to this salon for years. The owner, Hong, is terrific, as are the rest of her…read morestaff. Very reasonably priced, always come out feeling fantastic! It's no- frills, but the end result is always a great cut and colour!

It's Melbourne cup day 2013, and this is essentially the only…read morehairdresser/ barber shop that seems to be open in Melbourne. Every one else has insisted on being close. I'll admit, this sits at the higher end of hairdresser salons. I'm pretty confident that this is usually a bookings only type deal, but at the same time, the hairdressers are quite skilled at their craft. Even so, I got a reasonably priced haircut, and got the shampoo treatment which was quite nice indeed. There was a sole hairdresser on shift on this day, but she did a great job, never getting flustered or rushing and treating customers very well. It was much better than the queue up, "next please, next please," type of super busy place. Lou Salon was not something I was looking for, but it was a worthy find.

After moving to Melbourne from Sydney, I wanted to find a quality hair stylist that used the Aveda…read moreproducts and colours I was used to, and chose Lou Salon for that reason. I went in for a cut and colour, and left dissatisfied with the results of both. The colour matching wasn't right (too much red and not enough brown), and the cut was shorter than I asked for. It was also really expensive and not worth it at that price - I could have gone to another salon with a regular stylist, for a better result.

I specifically chose Allure hairdressing over other hair salons in the area because of its…read moreoverwhelming endorsement online. After actually visiting the place irl and being extremely disappointed, I figured the best place to put my criticism was also online. I am honestly not sure why there are so many good reviews online. I booked an appointment for 9am, and ended up spending the better part of 30 minutes waiting for the staff to set up. In the "consultation" I asked for subtle highlights. I can not emphasise how much I repeated the word subtle. Parts of my hair were dyed bleach blonde! But I was repeatedly told that the colourist (Arky) knew what they were doing and that I should trust them. In the dim light of the salon (which used to be a watch shop, fun fact) its looked great! Outside, in the actual sun, not so much. After my hair was coloured, it was cut. Now, I can't complain about the cut, but I sure as hell will complain about the man cutting my hair. He kept winking at me, leaning in to whisper in my ear as he cut my hair, and just being just a bit to touchy-feely. I was so uncomfortable. He almost seem to brag about his accomplishments to me too, which I thought was strange. Irrelevant, but I swear to you, he spoke in an Australian accent to me. Except when he mentioned the fact he was from Scotland (which was a few times...) he would put on a Scottish accent. But he only did it when he remembered to! SO weird. After that awkward cut, I just wanted to get out of there! I was told I had to pay in cash, so I walked down to the bank of Melbourne and took out $270 for the cut, colour, and blow dry. Both the colourist and the hairdresser gushed about the way my hair looked, and in the dim lighting, I believed them. So I gave them the money and left. I went to an event for a few hours straight after the cut. Looking back, I'm so embarrassed I went outside looking like that! Once I arrived home, my mum noticed my hair right away. There was a harsh streak of blonde down the back of my head. None of my highlights were well blended at all. I was walking around bringing horror flashbacks to the early 2000's. I called Allure at around 4pm, saying I was unhappy with the colour. They said I could come down at 5:30. I went down at 5:30, but had to wait until 6:30 for anyone to actually touch my hair. You can imagine how pissed I was. They refused to apologise for the colour. Whenever they saw the rattail of a streak at the back, they kept pushing my hair back over it so it was covered, like a combover! Instead of apologising, the colourist tried to make it seem like I asked for chunky highlights. COME ON. Half way through her colouring my hair, not even in the consolation, I mentioned (quite bitchily) how I saw people with those strips of highlights and how much I hated it. Why would I come into a salon, repeatedly ask for subtle highlights, and midway suddenly exclaim "wait, I've changed my mind! I want a racing track down there back of my head!". She said it must of been a communication error. That was her apology. Finally, after an hour, I was taken into the sink to wet my hair for a toner that would blend the highlights into my hair more. I waited at that sink, with wet hair, for 15 minutes. At this point, my mum is telling me we should just walk out. I refused. I did not wait this long to walk out! I stayed, they put the toner in my hair, and quickly tried to blow-dry it as fast as they could so they could get out of there (at this point, the salon had well and truly closed). The colourist told me that because she bleached my hair so light, I'd have to come back to the salon every 3 weeks to keep it looking the same. A little while later, the hairdresser told me that washing my hair would help the highlights blend in, and asked my how often I washed my hair. I said I wash my hair every 3-4 days because I know washing it often can damage it but I thought that the toner would wash out, why would washing more help? He said no, I wasn't taking about the toner, I was taking about how often you should wash your hair. Thank god I brought another person along or else I would have thought I was going mad! This guy, who keeps putting on a fake Scottish accent, is talking out of his ass. And I'm the idiot who paid him $270. EDIT: I almost forgot to mention this! The hairdresser, who prides himself on being a perfectionist, recut my hair the second time I walked into the salon, on the same day! How many times should a customer have to walk into the salon and complain before their hair gets cut in a straight line! Which, by the way, I did not ask for. My hair is thick, a straight cut makes it worse. But again, I was told to just trust him. At the very least, they did attempt to fix my hair. I'm still going to get it fixed somewhere else because it still looks like shit, but they did try. I'll give them that. Would not recommend to a friend.

Glen did an amazing job. I am very impressed. He said he visualised the haircut as soon as I…read moreentered the place and said I will look great. Can't agree more My hair feels great, looks great and smells great

I like Rubi because they are as good as all the Boutique salons located around the Windsor/ Prahran…read morearea but the price for most services is a little bit less. They offer a wide range of services from Keratin Treatments, Hair Extensions, Professional Make Up and of course Cut, Colour and Blow Wave. I have been treated by most of the stylists on staff and they all do an incredible job. I found they really took the time before and during my treatment to make sure they fully understood my requirements and also made sure I was happy with the way it was progressing. All in all a high quality salon with a great selection of capable stylists on staff, and located right in the middle of Chapel Street there is an elegant and boutique feel to this hair salon without the pretentiousness.

I tend to visit a hair stylist once, grow out the style and have to find somewhere else to go six…read moremonths down the track when my hair is resembling a mullet from the 80s. As such I rarely see the same stylist twice. This changed when I visited Rubi and had a great cut care of Emma Lee. My difficultly curly hair was dealt with beautifully and my new low maintenance hairdo was exactly what I wanted. I've been three times in a row now and believe me when I say that this is the longest relationship I've had with a hair stylist in my life. High praise! Give them a go. A loyalty program is available as well which rewards frequent visits.

Like your hair and beauty done in one place? I do. My…read morecolleague introduced this place to me when she came in to work with hair cut and colour. She raved about the lovely service, and how staff stayed back and assisted the other to get her the colour she wanted. Sweet. So I came in with another colleague, she is there for a haircut and I am there for eyebrow threading. The shopfront is only about 1.5 metres wide so it's easy to walk past or undermine this salon, but once you walk in you will find a long narrow salon with a separate area at the back and beautician of the house Rimi does her magic upstairs. The hairdresser listened to my friend's request and did a good job cutting and thin layering her super thick hair. She was told the story that this salon's specialty is hair extension and they love doing colours. My eyebrow threading+tinting was a lovely experience and both of us walked away happy and with a $20 voucher each for next visit. Friendly staff, lovely service, satisfied clients. If I didn't have to cross the bridge to get here, this will be my local salon.

I have always had thinner hair and hard to be styled. I was sick of going to a hairdresser every…read moretime I wanted to go out, so by a recommendation of my best friend I've decided to buy remy hair extensions from West End Hair, located in Melbourne and immediately I can say that this was my best decision ever. The hair is of 100% human origin and the hair colour matches perfectly with mine and what is most important I can put the hair extensions alone without any help wherever I want. I follow their rules of care and till today I don't have any problem with my hair extensions. I strongly recommend West End Hair to everyone! They are trusted company with excellent services and professional team who can help to make your best choice!

Hacked my hair and didn't make it right…read more I've been going to this salon for four years and seeing the same stylist. Recently, the stylist made a mistake that had to be rectified by cutting my hair very short. I hate the cut and asked to come back a few days later for some more adjustment. I also requested a meeting with the owner to discuss being charged for the adjustment cut. I was told by email that I would be granted no meeting and that she believes the cut to be the result of a "mutual misunderstanding." Even though the stylist told me last week that he would adjust the cut if I requested it later, this has apparently now been retracted. I have been a loyal customer of this salon for years, and have even weathered another botched cut with them. The stylist made a mistake in the cut and acknowledged it at the time. Our four-years long relationship started when another stylist made the same mistake, and he started correcting it. I recommend that you try another salon if you want to work with people who will acknowledge loyalty, address concerns cooperatively, and seek to build a relationship.

Very good hair dressing and beauty salon! I have been going to Sara and her team for over 3 years…read morenow and I have not once received bad service. They are very personal with each person, and I really would be wrapped if I worked here because all the staff are all so lovely and friendly. I have had beauty done there regularly, hair and makeup. They have the best foot pedicures and use great quality products. I have even received a bottle of wine each time around Christmas to say thank-you for being a regular! Its a great salon if to go to if you are a girl wanting quality and great service. Its not a cheap salon to go to but the prices are worth what you receive.