We hired Forever Marble to fabricate and install countertops in our newly built kitchen - a $17,070…read moreproject paid to Forever Marble, including materials,
fabrication and installation. They have botched the project with multiple issues ranging from (1) shoddy fabrication rendering our sink unusable, (2)
measurement errors leading to inconsistencies in the overhang throughout the kitchen, (3) careless installation causing minor damage to our cabinets, and (4) most disturbingly, deceitfully concealing a significant break in the stone by sealing it and not letting us know about the coverup, which would become apparent later.
Specifically, Ben and his team from Forever Marble were scheduled to install
ONLY the island countertop on a Saturday (Aug. 14th ) and therefore our contractors prepped ONLY the island for installation the day before (Aug. 13th ). However, on Aug. 14th , Ben and his team came to our residence and insisted on installing BOTH the island countertop (aka the black & white stone) and periphery countertop (aka the black stone) without prior notice. They said that they would "prep" the area themselves (i.e., remove the plywood and all the plumbing) and install it that day. I told them it was okay to start with the island stone, but to wait on installing the periphery stone until I talked with our contractor to make sure it was okay to install it without his supervision. Ben's team however went ahead and started with the black stone anyway, and said that they were just 'placing it' and it was not final.
Ben's crew seemed in a hurry while working, and while they pushed the black stone into place, there was a sound and a collective "oh no" from the crew. They hovered around the stone for a while, and when I inquired, they said that it was "nothing". My husband told Ben that he was not satisfied with how the black stone was sitting on the sink. Ben told him that he would be happy to: 1) replace the stone, 2) give us credit for the damage, or 3) give us the next project for free. Ben never mentioned anything about the wrong place where the faucet hole was located or a crack by the sink (which Ben had tried conceal, which we discovered later, and which was probably caused when Forever Marble's crew yelled out a collective "oh, no!" in their haste to get the install job done hurriedly).
Here's the result:
The L shaped black stone by the sink has multiple issues and needs to be
replaced:
1. There is a significant crack near the sink that has been epoxied in a way that it should not have been.
2. Sink reveal is an issue - the accessories don't slide all the way and get stuck because of the way the countertop is cut around the sink.
3. Main faucet hole is not centered to the window as designed
Meanwhile, the black & white island stone is still not placed centered over the island, the overhang is higher on one side and lesser on the other. There is a crack by the sink here as well, which is beyond a "natural fissure."
Additionally, the butler's pantry reveal is off, and there's damage to the cabinets.
We have tried communicating this to Forever Marble and have received no response, aside from an offer to make a couple of cuts in the black stone and replace the sink area, which is a no go, because we don't want our expensive countertop to be chopped up to 'fix' spot issues. This has been a total nightmare.
