I love supporting local businesses when I can, which is why I sought out a local frame shop when I needed a huge piece of art framed. I specifically wanted my artwork framed with no glass, and they gave me exactly what I wanted. My artwork is now hanging up on my wall, beautifully framed. The frame blends in and doesn't take away from the art at all, which is exactly what I wanted. I am so pleased with the final product.
However. (Oh, you knew there was a "however" coming, didn't you?) When I placed my order, I worked with a woman who was super friendly and helpful, and she told me that it would take about three to four weeks to complete the project. No problem -- I wasn't in any hurry.
So, a month goes by. Then six weeks. Finally, it's been two months, so I get on the horn to see what's the hold up. A man answers the phone and cuts me off as I'm talking. "Yeah, we have all the pieces in; we just need to assemble it. We'll have it done tomorrow." Seriously? So ... it takes you less than 24 hours to frame my artwork, but you've been sitting on it for who knows how long? What would have happened if I didn't get on the phone and ask where my framed piece was? Would it have sat in the shop indefinitely? I hate having to remind people to do their jobs, and that's exactly what I had to do.
Then, when we picked it up, there was no apology from them about forgetting the job or being late. They just handed over the artwork. Uh ... thanks?
Anyway, the story has a happy ending because I love my framed art and they did a good job. I just wish they would have done their job in the timeframe they promised, without me having to remind them to do their job. read more