Do not hire this company to manage your property, and think very carefully before buying into any…read morecommunity managed by RJ Community Management.
Seven years ago, I would have given this company five stars and strongly recommended them. Since then, the quality of service has declined dramatically, and dealing with them has become a constant source of frustration. Based on other reviews, I would not be surprised if the owner responds by claiming they cannot identify me, but I do live in Seven Fields, PA and deal with them directly as the management company for my townhouse.
Communication is consistently poor, especially from Kelly Ligon. Responses, if they come at all, take days. I currently have a work order for my deck that has gone three weeks without any action. I have sent multiple follow up emails simply asking for an update, and those inquiries have been ignored. I am not expecting special treatment or to be moved to the front of the line, but completely ignoring repeated requests for a basic status update is unacceptable. A simple acknowledgment would go a long way, and they cannot even manage that.
This is not an isolated issue. A previous deck repair request went unanswered for weeks, and after submitting a second request, a repair person showed up months later in the middle of winter when no work could even be done. Another work order for exterior building lights was ignored until I followed up again, and even now it has taken months to resolve something that should have been handled in a matter of weeks.
Despite paying $163 per month in HOA dues, the services provided are unreliable and poorly managed. To make matters worse, I was charged a late fee while enrolled in auto pay. When I asked for an explanation, their accountant could not provide one. Although the fee was eventually credited back, I was told the matter was closed without any real explanation. That response is unacceptable. If they cannot explain a billing error, how can residents trust them to manage finances responsibly? The dismissive and arrogant tone I received when asking reasonable questions only made the situation worse.
The HOA website portal is poorly designed and adds further frustration. Even ACH payments incur a fee, which is unreasonable. When I raised this concern, it was brushed off with no willingness to address it or advocate for residents.
Overall, this company is unresponsive, unaccountable, and fails to perform even the most basic responsibilities it is paid to handle. What makes this especially disappointing is that they were once a reliable and professional management company. That is no longer the case. I have escalated my concerns to the HOA board and hope they seriously consider replacing RJ Community Management. Until then, residents are left dealing with ongoing neglect and a complete lack of professionalism.