I am writing as a very upset tenant regarding the ongoing, unresolved issues with my apartment. On…read moreSeptember 2nd, I went into the rental office to discuss problems from the weekend with the alarms and AC vents. At that time, I was told by the property manager that Shekinah, the general manager, would contact me. To this day, I have not received a call. The property manager also informed me that the vents in my unit would be put back up, yet they remain unreplaced despite multiple requests. This situation is unsanitary and unsafe. Roaches and Dust falls from the ceiling i have also experienced a medical emergency in the office where I suffered a seizure, from all the dust and insect from the apartment building and instead of being assisted, the staff attempted to call the police I have repeatedly asked for a resolution regarding the constant alarm disturbances and the condition of my AC vent. My apartment is not fully functional, I have asked for temporary solutions, such as being provided a hotel room or alternative arrangements, until these issues are corrected. This ongoing neglect is unacceptable. I am requesting immediate action, a clear.

Love this community! Quiet with spacious apartments. I do love the remodel option and management…read morewas super great!

This was the worst place I've ever stayed. Rae is absolutely worthless and has no idea what he's…read moredoing. Management as a whole is worthless, communication is terrible and it's because they just don't care. They will screw you. I lived here less than a year and stuff was constantly breaking and no one cared, I would never live here again.

I have experience staying in many apartments and this is the worst one because of noise issue.read more

Still an amazing place to live. We've been here for a long time now. Today we had a wonderful pool…read moreparty. Our Property Management team, and maintenance team were there. All the families came out and had a great time!!! Thanks Kim!! We just had our bathroom upgraded and repainted, and had some new fixtures put in place. They upgrade the carpeting very often especially if the old tenant had a dog you'll probably be moving into brand new carpeting. The place stays nice and clean and the Mangement team tries to keep the residents in order. There is a assigned off duty police officer to help with issues as well, although the area is very safe on the nice side of town.

Moving from an home to apartment is never easy and we had our apprehensions. But we were pleasantly…read moresuprised. The place is immaculately clean and extremely well managed. The location is outstanding- Starbucks, Whole Food, Restaurants, Walmart, Publix, Shopping Mall very closeby. Renters keep to themselves. Most importantly, the management is awesome under the dynamic leadership of Kimbela Stinson. Staff members are attentive to the needs of the renters. Megan and Lily are extremely helpful. They helped us throughout the rental process and our move. Lily is very sweet, dedicated and focused to her job- she takes pride of what she does. Kimbela, Megan and Lily are the ultimate consummate professionals and this is not an accolade I lightly bestow upon on them. This apartment complex is the best as it can be. You won't regret moving to Legends at Taylor Lakes.

I initially thought I was getting a great deal with Vida--Liz was friendly, and the pricing seemed…read moretoo good to pass up. Turns out, there was a reason for that. From the start, I dealt with tenants screaming in the hallways at all hours, but I ignored it, thinking it was just part of the bargain. Then, two months in, my bathroom ceiling collapsed during a rainstorm, flooding the entire area. The maintenance worker admitted it was a big issue, but instead of handling it properly, management refused to let me out of my lease and insisted on a quick patch job. Unsurprisingly, the ceiling collapsed again just weeks later. When my four-month lease finally ended, I went above and beyond to leave the place spotless--even leaving behind a brand-new mattress for them. During the walkthrough, I was told everything was in perfect condition. Then, over a month later, I got an email deducting a $250 "standard cleaning fee" from my deposit. When I called to dispute it, I was met with the same robotic response: "It's standard." Apparently, it doesn't matter what condition you leave the unit in--Vida will find a way to take your money. This place is a scam. Once they have your rent, they don't care about anything else.

From the owner: At Vida Property Management, we take pride in serving our community with the same dedication and…read morediscipline that defines our military service. As a veteran-owned and operated business, we bring integrity, commitment, and a strong work ethic to every property we manage.

I came from Texas to do a tour of this apartment I get here. I called the office and they say oh we…read moreneeded to reschedule your appointment and we called you. Never got a phone call never got contacted and they're like oh we can refer you to one of our other properties. If I wanted one of the other properties, I would've called and schedule a tour for that place. This is so unprofessional and this is ridiculous. I literally came from eight hours away to tour an apartment and they didn't have the decency to call me and let me know that they will not be here and the management here is trash. !!!!

If I could give zero stars I would. Very unprofessional. They don't have a model unit to show.read more

Avoid This Apartment Complex - Mismanagement and Lack of Communication!…read more I haven't been consistently living in my apartment for over two months, which I notified management of in January. Despite that, I was never informed of critical updates regarding rent payments. The old management company left a letter on my door saying rent should not be paid to them, but since I don't live there full-time, I never saw it--what happened to sending messages through the portal or EMAIL? The previous management ended their relationship with the complex on February 28th (very recent), and now I can't even get a direct contact for the new management. I called the old management company, I'm told that new management should have reached out--well, they haven't. I was also told to GOOGLE who owns the company!!! Like what the hell?? No one can give me a phone number, and I'm getting the runaround about my rent payment refund because apparently, I have to speak to Chase Stewart (or whatever his name is), but he's never in the office! I have also expressed my interest in ending my lease, and if the new management sees this, consider this my notice that I no longer want to live here! The lack of communication, accountability, and overall management failure has made this an incredibly stressful experience. If you're considering living here, do yourself a favor and look elsewhere.

I lived there for about 2 years. The apartments themselves are simple, no frills just your basic…read moreapartments. Cheap materials used, such as carpet that pulls at the seams where they installed, cheap appliances and thin walls. The management staff was awful. Cindy is the rudest person I have ever met. She is condescending, and very disrespectful. Even after you leave will still email you and if you ask to be removed she will email back with nasty comments and try to be petty. Don't think for a minute you will get your deposit of any kind back. Something will be decided with her "expert knowledge" and they will keep it and bill you for anything else they decide to even if its normal wear and tear on cheap materials. Also your rent will be raised under the guise of "cost of living" and saying i should be paying much more but then they show me the entire list of tenants with the same apartments as mine and im paying 300-400 more than they are. Very unprofessional to even show that but pretty ignorant to show how much you are over charging. The maintenance guys there are solid and the only reason I gave it 2 stars. Those guys were great and very helpful my entire stay at this place. Overall, unless you want to over pay for cheap apartments and get belittled by a manager that clearly is not held accountable (look at the Google reviews at how many people have called her out by name) then by all means go ahead. Good luck.

I've lived here for 3+ years now & I LOVE it. It's so quiet & peaceful! The office staff &…read moremaintenance crew are very quick to respond to any needs/issues that may arise. They have great amenities, they are pet friendly & so conveniently located to uptown Prattville & all it has to offer. I would HIGHLY recommend this place to anyone looking in Prattville!

Prattville at Highland Lakes is a great place to live! So many amenities, including valet trash…read morepickup! The office and maintenance staff are great! They constantly work to make this already great place better!! Definitely recommend living here! Safe, family friendly, and great management staff! Great value for the money! We need a dog park here, but it is in the works. I live in a 1-bedroom unit and the bedroom and bath are very spacious! Living room area is a little small but meets my needs. They offer small and large storage units on site, too! Really a nice place to live!!

From the owner: Gated Residential Communityread more