Terrible and a waste of time. Wiggled some wires then charged us for talking to make up for labor.read more

June 13th- blower on furnace pukes. Called Ryf. June 14th…read more- technician called me from his phone. Said he'd be going over to look at issue. About 1/2 hour later, received phone call from technician's informing that it was the blower and it would need to be ordered. He said he'd let me know if he can get part. June 15th- No word back. Texted cell number of technician if he was able to order the blower. Technician responded back that yes, it would be in tomorrow. June 16th 7:17am - Texted technician to let me know when blower can be installed. Received no response, until 4:28 pm when I missed phone call. Called Ryf back and went to answering service. The answering service told to call Ryf back at 7:30 am on Friday as this was emergency phone service. I saw a voice-mail on my phone and listened. All it said was to call Ryf to schedule time tomorrow. Texted technician to let him know I received message and tomorrow is good. Received a message back saying he didn't send message and call shop in the morning. Received a second text from technician stating that this was his personal cell phone and to stop sending him texts. June 17th 7:30 am - 7:45 am - Called Ryf 7 times and kept going to answering service who had no way of contacting technician or employees. Found a number on my phone that came after the call from Ryf. Spoke with second technician who berated me for sending early morning texts to first technician. I told this second technician the first technician initiated the conversation by calling me on his personal phone. Second technician says in an unfriendly, threatening tone, 'Do you want your blower installed?' I said yes, to which he says I have to be patient and it will be installed today or early next week. I told the second technician that I have been patient and haven't heard anything back to get this scheduled; and that I called immediately after last night's phone call from Ryf and it went to the answering service who said to call back tomorrow at 7:30. The technician said he'd meet me at the house. The technician that did show up was rude, walked right by me stating his name, then asked how is this being paid for? Not so much as a sorry, good morning, nothing. As I write this, it is understandable how these companies completely believe that the customer is never right as they rake you over the coals. I do not recommend this company for HVAC services to anyone. Rude, inept, irresponsible employees. The company is unprofessional and will not keep in touch with you. And some advice for the company: if your employees don't like receiving text messages from customers, don't have the employee contact the customer from their personal phones. If your company says you open at 7:30am, then have an employee there at 7:30 am to answer the phone, not the answering service. Give classes to your employees on customer service. It goes a long way.

Mike was recommended to me by my friend Shawn, who owns Integrity Plumbing. I trust Shawn to never…read moresteer me wrong and he was right about NEW Mechanical. They never try to sell services that are not needed, just fixes what is wrong. So honest! I will never call anyone else for HVAC needs.

Luke is the best and I mean best man for the job. Give him a raise! Awesome service and great…read morecommunication while the job got DONE! I have 40 rental units and This is ONLY place I will call for my heating and A/C needs!

Although I have no prior experience to base this on - this business is beyond amazing and…read morecompletely professional. Not only did they work around our home business schedule - but also kept a safe working environment at all times for my wife's in home daycare business. The kids had a blast being curious watching them work but were also protected from any elements. There was zero clean up - everything was put back into place when they were done in one area and moved to the next - they also took pictures of the before and after which would make any homeowner want to call and have this done immediately! We have recommended them and have had some of our friends/neighbors retain them already for their services - they all say the same thing! Fantastic company that is completely professional and a pleasure to work with!

Superb service throughout the whole process! They explained everything so we knew what to expect…read more Their prices are very reasonable and they were super flexible as we moved our dogs out of the way. Highly recommended!!

They didn't show up but I think they had something messed up. No pictures or anything else. Just…read morethat.

Need to have a portion of our basement pad replaced and carpet stretched following a washing…read moremachine repairperson's mistake on our first floor (water poured into our basement). We've had the water mitigated by another company, have estimates of the damage, insurance is making it right again and we are starting to restore. Inquired whether Jensen's does this type of work. They do. I asked, "Could we get an estimate?" Their response: "Maybe you should go with another company, we are a month out". My response: "That's ok, everything is 6-8 weeks out". Their response: "Something about your request doesn't seem right and I feel uncomfortable with this situation." My response: "What could be uncomfortable, I am asking for a service, you said you do this type of work. Do you not want to do business?" Them: "I am uncomfortable with insurance being involved and you have an estimate already from another place, why don't you go with them." My response: "Insurance isn't an issue, they are paying to rehab what is needed, the first company who mitigated the water gave us an estimate on the repair but we are looking at our options, so we found you online." I say, "It seems you are suggesting there is something odd about our request. I ask again, "Do you not want our business?". Their response, "No." So rather than saying they don't want our business to begin with, they push us to seek another provider then say there is something that makes them feel uncomfortable about our request. That is just strange to suggest to a customer! Just say you don't want to do a job, one that I can only assume must've been assessed as a "smaller" job. Be upfront with the customer! Not a good interaction.

John is the greatest. Fast service. Our dryer wasn't heating. I took him only 30 minutes to take…read morethings apart and change the parts and clean everything out and ready to leave. You just don't get service like that anymore. Thanks John. Extremely Satisfied with him.

John has been to our house many times, every time we have had a great experience! Reasonable labor…read morecosts, so hopefully your parts aren't too costly lol. We recommended John for any appliance help/repair!