Fox Chase Bank is a disgraceful bank!
I want to share a personal story with you. On Friday March 13, 2009, I took my change to the Fox Chase Bank in the Fox Chase section of Philadelphia. Every six months, I attend a sports card show and I save up possible spending money to go by putting coins aside. Sometimes, I take my coins to Fox Chase Bank. The last couple of times instead of taking instead of taking my change to Citizens Bank where I do most of my banking, I took it to Fox Chase Bank. Citizens Bank requires change to be in wrappers with your account number on them that require exact change, i.e. $.50 in penny wrappers, $2.00 in nickel wrappers, $5.00 in dime wrappers, and $10.00 in quarter wrappers. However, Fox Chase Bank requires that you bring the loose change in no wrappers and put them in a machine that counts the change. A bank client has the option to put the amount in their account or exchange the amount for dollar currency.
When I use Fox Chase Bank, I always count my change before I visit the bank and put it in the machine. A few months ago, I took $79 worth of change to the bank. I put it in the machine and it told me that I put in $78.90. I complained to the tellers who told me that there was nothing that they could do and could only give me what the machine said. They even told me the machine did not belong to the bank. I complained to the assistant manager who was nice and gave me the $.10 difference. However, on March 13th, I took $25.10 to the bank which was in nickels, dimes, and quarters. When the machine was finished counting, it told me that I had put in $24.54. I did not even put any pennies in the machine and I counted each coin prior to going to the bank so the machine and ultimately the bank ripped me off. I got the same icy reception from the tellers. I ended up canceling my account because the assistant manager would not help me this time. She claimed in an e-mail that the machine did not show $.56 over the amount counted.
Why am I sending this e-mail in? The bottom line is that I am sure that there are many people who go to the bank with loose change. Many of whom may not count their change that they save in jars and take it to the bank with the expectation that the coin machine will give them an accurate reading which it may not. In sum, if your bank uses a coin machine to count your loose change, you should always count your change no matter how much it is before you bring it to the bank and put it in the machine. Thanks for reading.
March 25, 2011 read more