This Chase Branch went out of its way to provide outstanding customer service to me yesterday and I…read moream deeply appreciative.

I stopped by this Citizens at the suggestion of another customer after receiving a fraud alert last…read morenight. The wait time for Citizens' phone support has been over 60 minutes all day. So I figured I'd try my luck here as I'd heard they do card replacements on site. I arrived at about 4:30pm on a Wednesday, assuming they were likely open until 5. I discovered pretty quickly that they actually closed at 4. Well, I felt pretty silly. Was it a big deal that they were closed? No. Was I frustrated that they were closed? Yeah, after all, I'd have certainly taken care of this over the phone if I'd been able to get through. Was I kicking myself for not checking their hours? Of course. So I'm walking back to my car, silently fuming, as a young woman with a Citizens name tag on walks past me toward the building. "We're closed!" she exclaimed gleefully. "Yes, apparently." I said back to her. "Going home to our families." she said back, with a needlessly condescending and self-satisfied tone, to which I simply replied "Enjoy." Like, was any of that necessary? I was already walking back to my car, having found out they were closed. Like, it costs absolutely nothing to just not be a jerk, and yet this woman felt the need to do so. As a person who works in customer service, I get it, at the end of the day, I wanna go home too. But purposefully seeking out an excuse to be rude is just something else. Y'all really need to re-evaluate your work culture if this is the kind of mean-spiritedness it's producing.

I have been patronizing the Wynnewood Branch, 19b-0068 for some time now. My Mom started…read morepatronizing this branch long before me. This Citizens bank has recently undergone renovations. It looks magnificent inside the branch now. This branch has expanded recently. The individual offices are larger. Also the teller stations are people friendly. No more standing on either side. There is an ATM inside the branch where individuals can conduct their transactions after hours for example. Also there is a drive-up window there. The hours there are Monday-Wednesday, 9AM-5PM, Thursday, 9AM-6 PM, Friday, 9AM-6PM, Saturday, 9AM-2PM and on Sunday, the bank is closed. The drive through hours are the same as the regular teller hours. This branch has a parking lot, however many people patronizing other businesses park here. There is a Starbucks nearby and many people park in the Citizens lot instead of parking in the Starbucks lot, because there are other businesses in the shopping center that people patronize such as Republic Bank. The Branch Manager, Mr. Glenn moniters the parking lot to make sure that the people there are Citizens Bank customers. There used to be an ATM outside the branch, but it was taken down when the renovations started. There are also safe deposit boxes available at this branch. The employees: Anton Gobin/Universal Banker, Kathryn Adler, Senior Teller and Erick R. Glenn are magnificent at their individual positions. My family and I are always greeted with a smile and friendly conversation when we arrive. The area of Wynnewood has many well-known businesses across the street as well. There is a Giant, GameStop, Wells Fargo, DSW Warehouse plus other companies. Check out the area - it is well maintained. Good night Yelp Family!!!!

Capital one is a perfect place to take a break! It's clean, has lots of seating and a variety of…read moredrinks. Drinks are always 1/2 off with the Capital One or Discover card. I stopped in during the Rittenhouse Row Festival to play some games and pick up some fun swag! The staff are helpful! It's great to have a place where you can ask questions and get info about your accounts.

Stopped by again during the middle of the morning over the weekend. I've been a regular customer…read morehere over the past few years, and usually stop in for long sessions of working. Staff: super friendly. There's a bunch of banking staff standing around that tend to be the more friendly folks, welcoming you in when you walk in. But the folks behind the counter are also helpful too! Food: definitely with hiked up prices even for Rittenhouse. Having a Capital One card brings a 50% discount, which brings it to slightly below average prices, but if you're not a customer, don't expect quality that makes what you're paying. Still decent though! They've got a nice selection of seasonal drinks, serve Verve, and also have fun Capital One branded giveaways every once in a while. There's tons of seating, BUT it tends to all get taken up quite quickly. Sometimes there's some unhoused around the building, including in the bathrooms despite needing a code to get in, but it's not too much of a detraction of it being a good working and gathering space.

Thank you, Quinton Pierce!…read more I had a great experience with Quinton who assisted me today. I walked in the bank frustrated because the 1800 number on back of my card had me waiting for 45 min. and still did not answer my call.( I know who the hell would wait that long.) Even when I called the bank on 2201 Broad Street, no one even suggested to come in for help. They said to call the number on the back of the card. When I sat down with Quinton, without hesitation he listened to me vent and helped me right away. He solved my problem and was very patient, kind, and knowledgeable. If you are a TD Bank customer and need assistance ask for him. TD Bank you should give him a bonus or a raise.

Tdbank customer service assistance shouldn't really be called "customer service" because seldom do…read morethey provide assistance to the customer..my beef is with their 800 service...recently they kicked back a payment because I underestimate my balance by one dollar and the bank felt the need to stop the payment ..frustrated by their decision because I have been a customer since Commerce Bank days, grandfather customer....

Bank of America Philadelphia Chestnut/10th St. I am jaded…read moreenough to admit that when I have a great experience at a bank, I don't expect it to happen a second time. But at BofA on Chestnut and 10th Sts. I returned today for help on an app setting I could not figure out. This time Scott helped me: professional, kind, knowledgeable and patient enough to go thru several screens with me until we found the alert I needed to change. It is wonderful to *not* feel talked down to and to know I can return without feeling self-conscious. That said, this transition from another bank has been amazingly easy because of the well-designed app. I've had it for 3+ weeks and been able to do everything myself with regard to transfer of funds, bill-pay, automatic debits, etc. Whew, great relief and thx to BofA!

I just moved to the area from Nevada and finally bit the bullet to pop in and update my address and…read moreget myself set up for a direct deposit at my new job. Staff here were so kind and nice and friendly and efficient and did everything I needed (plus more that I should have done but hadn't) within a few minutes. Who said city people weren't nice?

It's a great credit union provided you NEVER, EVER, need to call their customer service center fora…read more question. Their customer experience on line, via the call center, or via email is HORRENDOUS. You often have to wait 1-3 hours to ask a simple question. Often the call center disconnects you after you have been on hold for 45 minutes or longer. It's been this way for the last 4-5 years and they have made no improvements. I don't recommend them to anyone who might need to interact with customer service. Probably the worst company i have ever dealt with in that regard.

The customer service this financial center provided today was HORRIBLE!!!!…read more I must say "I am not a member of TruMark". However, TruMark is a shared bank with the bank that I do have an account with ... So it allows me to go here as well as a couple other financial centers for banking services. So if I was able to get to my bank/ I did not need to make a withdrawal. I would have never came here. (And I really wish I didn't) So I walk in through the secured doors. Feel out the withdrawal slip and get in line. The line is pretty long because I'm guessing maybe because the 1st is New Years and the branch will be closed. Also this bank has a lot of bilingual bank tellers here. Which is a plus, because it seemed like 95 % of the people that came in were Hispanic. But the part is some of the customers only knew Spanish and did not understand when the bank teller said "next"... And the tellers could tell the customer did not understand English. Yet still did not call or signal the customer. They just waited for another customer that was able to speak Spanish told the customer..... So the line is moving slow. So finally I get to the bank teller. She's saying "next" but I can't see her because she'll sitting at the end with her chair low..(ridiculous) When I get down to where she is her and the teller beside her have no customer. So instead of her saying "I said next".. It's like she wanted me to read her brain lmaoo. She puts my acct# in and says "it's not working the acct# number could be wrong or maybe your bank system is down and it won't let me pull it up" ... So being as though this is my first time coming to this branch or even using one of my financial centers shared banks. I go to hand her the card I received when I opened my account with my acct# number on it. So she can double check the numbersAnd she just blurts out without even looking at the card. "I already tried three times it won't let me, you need to call customer service" I'm at lost for words, after waiting in that line.... No type of customer service, just classless. So I step out of line, after picking up my withdrawal slip. I drop my darn phone I'm so annoyed at her unprofessionalism. And I hear her say "if you like you can go in the conference room"... I was a bank teller at Wachovia for almost 4 years. And when I tell you we strived for excellent customer service!! We looked to make the customers transaction was easy as possible. So not only did I have to wait 15 mins on hold with customer service for my bank. Just to find out if the bank teller would have just looked at the card I tried to show her. I could have avoided wasting 20 mins out of my day. Just because she wanted to make it harder for me... So I get back in line and now almost all the teller are out talking behind the counter but yet no one is calling me. Than one young girl does. And she acts like she has a attitude lmaoo. (I truly will never understand people) she puts my money on the counter and not in my hand.... Update ::: I spoke with the branch manager and she was very apologetic about my bad experience that day. And I really respect and appreciate it!! When someone reaches out to you after having a bad experience. It shows that they do in fact value their customers. Which she didn't have to do. So thank you!!

This place has really stepped up since my previous HORRIFIC experience with an ex TD bank employee…read more Thankfully, that employee is no longer there (what a surprise), and the current staff made sure to Make me feel appreciated today. I went in to pick up my checks that were suppose to be ready. They weren't because they previous employee didn't order them Like she told me she would have (another surprise). But Samuel was so sweet, he ordered them for me and waived the cost because h wanted to know that my business was valued. I also met the manager who was very helpful and professional. I'm so happy to know my money is in good hands. For a minute there I was really concerned, but after meeting Samuel today I feel totally confident with their service. Thank you!

Listen up fellow girlies and boys who carry bags without zippers! Recently some hooligans decided…read moreto go in my purse, take out my wallet, unzip my precious gorgeous pink glittery deux lux wallet, take 3 credit/debit cards out, zip up gorgeous wallet, put back in thomas paul handbag. I then left barnes and noble. By the way sketch people hang out in bookstores now? Who knew? Went to a delish dinner at FriSatSun and realized I didn't have my TD Card! Yikes!!! Luckily I had cash ( yeah the cool kids who steal wallets dont want 40 bucks in cash these days!) I called TD. Luckily their Fraud Dept kicks major tuckus!! The hooligans tried to get an exorbitant ammount out the first time and were declined ( yay for unemployment!) and then the second time they tried the fraud dept declined the sale! I was thinking of switching banks ever since TD took over. Not now baby. Any bank that has an amazing fraud dept like this is my best bud! Plus I dig free pens!

Well the woman who is on our account, in the wealth management/philanthropic division, hasn't a…read moreclue what she is doing. She trained herself during covid and just follows the previous paperwork the other nitwits completed. She cannot think for herself. We have made numerous complaints against her and yet she is still on our account. To say these people are inept is to say the very least.

Ask for Ashbeel Sarfraz- one of the personal bankers. He is kind and thorough and super helpful!read more

Very convenient and accessible, always clean extra security like I've never seen at any other bank…read more Shared banking with most credit unions Friendly customer service

Been there for 20 yrs. They were great but they must be under new management. They are terrible no…read morecommunication with your accounts and unlimited daily fees for overdraft on your account. If something goes wrong unlimited fees in the thousands And you getnothing from them and then they close your without any acknowledgment or anything. they called. They they back. Nothing and then they close your account. Mean people!

Well maybe it was just a bad day…read more The front desk lady gave I don't want to be here energy and kids screaming and running around in the rooms that was off limits to customers. The clerk that I spoke with provided information but was not overall effective. I had to follow up with customer service over the phone after my visit. PFCU in my opinion just has too many restrictions and unnecassary policies regarding banking here. Closing an account seems to be the most difficult thing ever. They make things harder then what it has to be!

1 Star - Deeply Disappointing and Concerning Experience…read more I recently visited the PFCU branch at 8025 Roosevelt Boulevard with my mother, who is a senior, a long-time member, and terminally ill. The purpose of our visit was simple: to add my name to her account. Prior to arriving, we had already confirmed by phone that the branch does not notarize Powers of Attorney except for loan documents, so we were not expecting that service--just basic assistance with the account update. Unfortunately, the interaction with the Assistant Branch Manager, Cynthia DiGiacomo, was dismissive, hostile, and completely lacking in empathy or professionalism. She ignored me despite my involvement in helping my mother, repeatedly responded to me with "Are you a member?", and displayed a tone and demeanor that made us feel like an inconvenience rather than people needing help--especially given my mother's medical condition. Her body language and responses felt more like intimidation than customer service. At one point, she stated that even if she could notarize something, she could refuse and "did not have to do anything," which speaks volumes about her approach to member service and leadership. To make matters worse, after this visit, I was informed that a branch employee allegedly reported that I had threatened physical harm. This is completely false and appears to be a retaliatory and fabricated claim. If any such threat had occurred, common sense and protocol would dictate that I would have been asked to leave or that authorities would have been called. Neither happened--because it never occurred. The previous representative actually slipped me the manager's card to report the Assistant Manager's behavior, which makes this false allegation even more troubling. It feels like an attempt to discredit a legitimate complaint rather than address the real issue: unprofessional and inappropriate conduct by a person in a leadership role. While my name was eventually added to the account (making me a new member), this was an awful first impression of PFCU. This experience reflects poorly on the branch and contradicts the values a credit union should stand for: respect, integrity, empathy, and member-first service--especially when dealing with seniors and families in difficult situations. I've requested this matter be reviewed at an executive/compliance level, because false accusations and hostile treatment of members should never be tolerated in any financial institution. I hope PFCU takes this seriously--for the sake of its members, its reputation, and basic standards of professionalism.