I had a terrible experience at this salon. I found this salon off of Google, and given the great reviews, I thought I'd be in good hands. Initially I had booked an appointment with Shiva, and took off a vacation day in order to attend the appointment. Not even 48 hours notice I get a text message letting me know Shiva will not be coming in, and that a stylist name Kyle could accommodate my appointment.
I came to this salon as a full blonde, and during my consultation I showed many photos of what I was looking to achieve (you can see in my photo what I had shown), which was to darken the blonde, while still having some warm blonde highlights throughout. He felt confident that it was doable, and showed me the toner (which is going over blonde highlights, and assumed that was the colour he was going to use for the low lights). He then gave me a waiver, which I felt was a red flag, basically saying they are not liable if they damage/mess up your hair, and you have to pay regardless.
During the actual appointment, the stylist kept talking about his previous job, and how his boss would negatively comment on his clients photos regarding his work, and half way through the appointment he says out loud "I change my mind about the toner" and runs to the back, didn't show me what he changed, and at that point I started feeling like he didn't know what he was doing. As it was time to put the toner in, he left it in for 20 minutes. At other salons, they leave the toner in for max 5-10 minutes, while checking up on it frequently. He disappeared in the back for 20 min without really checking on how dark the colour was getting. When I see my hair, it was so tangled because he backcombed the highlights, and it was a solid ashy dark brown with not one blonde highlight to be seen (you can see the fine grey highlights in my photo).
I started addressing my concerns, and then he then points the finger at me saying I signed off on the toner and this is what I asked for (even though he sporadically changed the toner without telling me what he changed). I showed multiple photos and have never experienced such a big mess up/miscommunication at any salon i've been to in Toronto. The colour wasn't even remotely close to what I asked for. I look to the stylist to know what to do when it comes to the colour I wanted.
He then panics and puts some treatment in my hair to try and lift the colour, and then hides in the back while i'm sitting there for 20 min having a mental breakdown and on the verge of tears. The manager and other stylists saw and walked by me several times and chose to ignore me.
Finally the manager comes to talk to me after 20 min, while I've been abandoned by their stylist. She basically told me the only option is for me to pay (no discount) because I signed a waiver and to come back a few days later and have the same guy who messed up my hair try and fix it. After this whole situation there was no way I was going back to him after this whole ordeal. At this point I just wanted to leave immediately. After I was charged full price with dripping wet hair which I probably paid for the blow dry, the manager says "skip over the tip part" which basically tells me she acknowledged that he messed up big time on my hair. She also told me to "dm her on instagram" if I had any questions, why not give me your card or personal cell phone, that's not the best way to treat a new client, that you messed up her hair.
After I got home, luckily I was able to get a last min appointment at Lone & Co (shout out to George for fixing this mess on my head). I understand sometimes stylists may mess up from time to time, but the way that this situation was handled was very unprofessional. Manager should have been involved immediately, and a partial refund would have been appreciated, and giving your client the cold shoulder while my hair was ruined by one of your employees is unacceptable. I will never go back to this salon, and suggest you go somewhere else if you are thinking of going here. $200 flushed down the drain for an inexperienced stylist. read more