Let's just start off by saying my weekend vacation would have been way better and less stressful if I never would have found this company in the first place. After staying in Fraser for the weekend and booking four paws because of their close proximity to where I was staying, I come out to find that the address on Google is wrong. To start off this nightmare we ended up driving to Granby (a 30 min extra drive one way) to be led on a wild goose chase just trying to find the location. After wasting our time trying to look for ill-placed signs, we drop our dogs off to find out the price was 2x the amount that we expected. I asked the manager to call me after dropping off our dogs-which she did relatively quickly. Over the phone again I was reassured that there was a mix up between her staff and herself, and that the total price is what I was initially told from the get go. Fine with mix ups- still worth the wild goose chase I suppose.
Next day: after coming to pick up our dogs and pay for our puppies, we are then told that they only accept cash or check. What?!? And secondly- I'm told that we owe twice the amount AGAIN. The manager comes in and tells me that the price she told previously is the total.... And then for the VERY FIRST TIME mentions, yes that the total- PER DAY. Call me crazy, but usually when you tell someone a 'total' amount that is the sum of everything you owe-no?
So off to the bank to withdrawal way more cash than my husband and I had ever planned to pay for one night at a kennel. They charge you two full days if you drop off on a Saturday and pick up on Sunday. But they only offer an afternoon pickup on Sunday. Good for them I suppose... More money in their pocket.
The front desk girls were nice, everyone was sorry for their poor business structure yadda yadda. Kennel looked fine.
However- you can only screw up so many times before i feel the need to help other people not get sucked in the way we did. And how can communication be that bad between the customer and the staff?? I'm in the customer service industry, I know people make mistakes and I get over it. This was on a whole new level. I felt like I was on Punked and Aston Kutcher was going to jump up from behind the desk saying 'We got you so good'. But he didn't.
Disappointments all around. Rant done. read more