Little of the food I provided was given to my cats. None of the treats were given. Cats were really shut down for 3 days following their stay. read more

Took my pup there with his own food and the container was half full it was portioned out for the amount of feedings per day. When I picked him up he was covered in some kind of powder. He didn't act normal either.he acted like he couldn't see me, possibly from the powder. Concerned he might not have been given water as he drank an entire bowl when we got home. He is just now starting to eat again, it's been 4 days. He is very shy and scared of alot of things. When I asked about his daycare play time all that was said was he was shy...... read more

I really don't often write reviews, but this time I felt it was necessary. We used their boarding service for 11 days for our dog (categorized as a large dog, if that matters) and 2 rats, and expected wonderful things given the great reviews. We've used other boarding services and have not been as satisfied with the service as we expected, but nothing has compared to here. We left instructions that we thought were easy to follow; for our dog, use the provided scoop (a glass jar) to feed her one scoop twice a day (between 9am-11am and 7pm-9pm), give her her toys and blanket so she is comfortable, and take her on a daily walk so she can get some exercise. She doesn't do very well around other dogs, so the daily walk was something we discussed with the business before hand to ensure they would be willing to accommodate, which they said they would. For our rats, I bought a new cage, provided a water dropper, bedding, and food (with food bowl). We instructed them to feed the rats 2 times a day AT MOST (with no set schedule, just check to see if the provided bowl was empty) and to make sure the water dropper was filled. We bought a brand new cage from Petsmart which came with some kind of food bag included, but we said to NOT use that food, as it isn't what we feed them and we didn't know the ingredients. This doesn't seem like too much to ask. When we returned to pick up our pets, we noticed several very concerning things. We didn't discuss this with the business immediately because we wanted to return to do a health check and make sure our pets were ok. Our dog now has a MASSIVE eye infection. Her eye is incredibly swollen, red, and is leaking some kind of green pus. When we called to inquire about this and why we were not informed when the infection was noticed, we were told that they didn't notice the infection at all. Frankly, that is ludicrious, as one eye looks healthly and the other looks like it is one step away from decomposing. She also was caked in poop, presumably her own but I don't know at this point. All her toys and blanket were still packed the same way we packed them, which leads me to think she was never given them. And to top it off, she gained enough weight that we visibly noticed it. The provided scoop is nowhere to be found, and I can only assume they fed her multiple times a day, more than we instructed. The cage I bought for the rats was FILTHY. Urine and feces caked the entire cage, and only about a handful of bedding was used in the cage (which is about 3 feet long, 1 foot wide, and 2 feet tall). The bedding, which is dried aspen shavings, looked like mud. The urine and feces clumped it all together and they were living in it. The provided food seems to have been mixed with whatever was in the box the cage was in, even though we specifically said to use the bag we handed them, and not anything that was in the box other than the cage. We were informed that the water dropper was leaking, which I believed as I had an issue with another dropper in the same set, but upon trying the dropper at home, there was no significant leakage. This leads me to believe that they were unable to figure out how to use the dropper, which a quick phone call to myself would remedy. They ended up using a water bowl for the rats, which (like the cage) looked rather disgusting. The rats themselves look significantly dirtier than when we left them off, and given how our dog was returned, I'm hesitant to trust that they handled the rats better. I ended up throwing away the cage due to how dirty it had gotten. All the urine and feces had gotten in between the clamps, wiring, etc., and it was just too much work to clean a cage I wouldn't use again for who knows how long. I cannot in good faith recommend this business. Maybe it was just a busy time for the business, maybe they didn't have enough help, maybe all the good reviews are for the daycare and not the boarding service - I honestly don't know. All I know is that our pets were NOT handled in a manner befitting a place that prides itself in animal service. read more

This place is so unsanitary that I reported them to the Dept of Animal Health and Bismarck Animal Control. It is so unsanitary that my dog developed coccidia 2 weeks after her stay here (which is a parasite that takes 2 weeks to show symptoms - funny coincidence, huh?). I boarded my dog here over a weekend and found dried on urine and feces on her paws and coat when I picked her up. The manager explained that the dogs have a concrete slab to do their business on, and during the winter when it's cold the staff just lets the waste freeze instead of the "labor-intensive process" of cleaning it up. Here's the kicker: despite this facility also having a bathing service, they just let your dog lay in other dogs' waste instead of cleaning them off! I want to stress: THIS IS NOT A GUESS. THIS IS WHAT THE MANAGER TOLD ME WHEN I ASKED FOR AN EXPLANATION. When I called Animal Control their response was, "That's disgusting. We will investigate." Take your business elsewhere, people. Your dogs will thank you. read more

My Labs were there for 5 nights. When I went to pick them up the person on duty took 30 minutes to get me checked out because he was new and didn't know how. All he kept saying was sorry, he called someone 3 times for help and they weren't much help. Also, They came home with EXTRA food so they clearly were not fed the amounts instructed (cup had sharpy lines to show level of food to feed 2x a day). when he brought my first boy out my pup bout jerked my arm off getting out the door as he had to pee. When he brought my second boy out with in 2 minutes my pup pee'd right there at the desk. My boys are potty trained and have no issue when I leave them at home for 4-5 hours so, I would guess that they are not give'n enough potty intervals. After reading past reviews it seems this place has a pattern of neglecting it's patrons and are unwilling to change. Pretty sad. IMHO. read more

I have been bringing my dog here since he was 8 weeks old and he will be 4 in July he is very anxious and does not deal well with strangers the fact that four paws has a very low turnover speaks volumes, he has never been sick from here and his grooming is excellent, when he did not feel good as a puppy they took him to the vet for me and have even taken him for shots ect, all I have to say is Blue "lets go to school" ( what I call 4 paws) and he shoots for the car he even knows when we turn on the street where we are going, I just wish they could expand or open a 4 paws in Mandan hint hint... read more

Zero stars, negative stars - if it were possible for a review. My family took our 4 year old (sweet as a dog could ever be) shepherd here for boarding for three days just after Christmas in 2014. When we picked her up from Four Paws Inn - Bismarck, her paws were covered with crusted feces and urine. Deplorable. Unbelievable. Do NOT bring your pets here for any reason. I called them today asking for a manager and was told that she would call me back tomorrow. Regardless of the conversation we may or may not have, there is NO - NO possible excuse for this being tolerable or acceptable at any level, for any reason. I am completely and utterly disgusted. read more

My poodle always comes home nicely groomed according to my specifications. She is done on time and the price is reasonable. I have not used Four Paws for boarding. read more

Twice my dog came home with extra food that should of been given to her...I portioned out food into ziplock bags on purpose to see what was given. Twice my dog came home with bloody paws. And this last time I was overcharged. I was charged $13 extra fee for 1/2 charge after spending the previous night due to picking up after 2pm when I already paid $10 for that day for day care. Made no sense and the girl wouldn't reason with herself when I called her out on it but keep the change...I wont be back read more

This place is horrible.the people are rude.every time I got my dog back he had some new injury. There's always some new hidden fee every time I go in there. They don't clean the kennels So he rolls around in his own feces all day. So I have to have them give him a bath before I pick him up and that's another $20. Never again will I bring my dog back there. Just a horrible experience I'm sorry to ever have brought my pet there. read more

We took our dogs to this facility and would never recommend this place to anyone! They give our treats that we brought for our dogs to all the other dogs in the facility and it was a brand new bag! They were only there for 2 days! Our dogs were in the daycare while boarding and another dog nipped at them and our dogs had to sit in timeout the rest of the day while the other dog was still nipping at other dogs! Our stuff came back dirty and full of pee and poop! They didn't seem to care about our dogs and what they were sleeping in! And they both stunk really bad like sweat and dirty dog cuz they don't have air conditioning for the dogs!! We have since found a better facility (Club Fido) and will continue to take our dogs there!! read more

I took my two 40lb mix dogs to this facility and was NOT impressed. I have boarded my dogs numerous times--I moved to the Bismarck area last year and thought I'd try this place as it looked ok when I toured the facility. However, after boarding my dogs for about a week and picking them up--they looked very skiddish, scared, and not so healthy. The staff appeared nervous when I picked them up, and one said my female dog had a scrape on her head but wasn't sure what it was from. I said she probably scratched her head but it likely wasn't anything but I'd look at it. HOWEVER, when I looked more closely at her head when I got her in the car, she had a HUGE gash in her head--a deep open wound that I needed to take her to the vet to be looked at taken care of. What the? I was so angry. Four Paws had NOT contacted me to let me know what had happened so her wound could be looked at and attended to. It could have very well become infected and was my poor doggie was very lucky that I picked her up when I did. It scared the bajeebies out of me--I WOULD NOT tell anyone to take their pet to this place. SCARY! read more